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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I never received my package - it was not delivered- wish it would have been- it's a Christmas present
Package never arrived. Tracking. Number didn't exist. Post office couldn't find it. Assumed it was returned to China probably. It ruined my Christmas for my family. Very sad & sick to my stomach. Please help find my pkg. Or refund my money!
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"
The delivery time of the blouse I ordered was longer than the 6-12 days I was told, by about a week. I believe the item was sent from Wuhan,China.
I tried to look as carefully as possible for the wash instructions but couldn't find them on your site. Several reviews said the clothing fit true to size and remained that way after washing. So on an impulse I bought 3 items. Sadly, all 3 are not machine wash, machine dry. I do not like to buy hand wash items and was very disappointed in the fit. I will not be purchasing from your site again.
I made an online purchase and days later received and email they were out of stock. The email gave me a choice to cancel the order or wait and I just cancelled as it was a gift for someone. Almost a month later, still waiting on a refund.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
Was hoping for an 'ice blue' colour (very light) as in picture but more bright sky blue. Also photo looks as if the dress is of a lighter weight material and lined.
The picture of what I ordered was in fact not what I received. I could have purchased the same type of dress at a 3rd of the cost at TEMU. I will not order from you again.
Not worth taking the chance that the clothes won't fit because very hard to return. They just gave me a $12 refund and then I had to donate the dress that didn't fit.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I only received half of my order so I contacted the customer help email. I explained that I only received my dress and the shirt did not arrive. They told me to contact my post office. I did and they did not have it. I am now expected to do the footwork for finding a package that I paid to get delivered. I will not order from this site again and will advise others of the chances they are taking.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
They clarified lack of availability of an item quickly & sent remaining items promptly- good quality products
I ordered what I thought would be a perfect dress for a wedding. The dress, as it arrived and what I saw online were very different. I paid a reasonable price but the item that arrived didn't seem worth what I paid for it. When I asked to return it they really didn't give me a whole lot of options so I ended up taking a credit for a future order. Customer service was responsive but when I used my credit for another item what I got still didn't look like the online photo and definitely not worth the money, again. I will never order from them again and the only reason I gave them a 3 star instead of a lower star review was because of the responsiveness of customer service.
2nd time ordering, hopefully the items will arrive as described online
I will be returning both items and will have to pay to have them shipped back so I have no plans to make any additional purchases from the merchant.
There was great information about the items I chose including pictures. I'm looking forward to receiving the items that I purchased today.
Very easy to order but the merchandise is not what we expected and they don't fit. We want the address where we can send it and request a refund!
Of several items purchased only one was wearable, and that's being generous. Will not use this website again.
I ordered this 3 weeks ago. Still no sign of when it will arrive.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
STILL HAVE NOT RECEIVED ANY PART OF MY ORDERS. NUFF SAID. BUT YOU RECEIVED THE PAYMENT THE NEXT DAY!
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Most companies begin packing orders immediately. Curve Dream waits a month before shipping. My order was meant as Christmas presents and I thought I ordered early. Don't recommend if you need it fast.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
The jacket was ok. The fit was not to my liking. It ran smaller than I am comfortable with.
This website has zero integrity. Do not buy from this site. Clothing is nowhere near the quality advertised, even at half price I feel ripped off. Did not receive the whole order either. Never again!
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"