CurrentBodyReviews 126

Bad customer service. I placed order on 8/19/2020. Until today 9/3/2020 still haven't received my order. I contacted company customer service, it looks like they created shipping label, but there is no update in fedex. They told me wait they will find out. Customer service came back saying my order has no updated tracking information and they will invest. I told them cancel my order and refund me. They refused to do that just leave me hanging and waiting for their investigation with fedex.

I don't understand as a customer Which I did not receive the order, why can't they ship out another one or just refund. Don't buy from them. Very bad customer service.

Bought a NuFACE Mini from CurrentBody in May. Left a review a few weeks later, after numerous attempts at trying to successfully use it. It has never been published.

Why?

I believe because I drew attention to various issues with the product. Some of these issues are made clear by the manufacturer - don't use if you have epilepsy or cancer. Some of the issues are not - for me, the device seemed to trigger a reaction in my eustachian tubes, left feeling uncomfortable, almost painful, after use. It's also probably not suitable for neurodiverse people - I have ADHD and I experienced distressing sensory issues from the pulsating current that is visible when in use on the cheeks(I will make clear - I'm not epileptic).

CurrentBody make no clear mention of any of the above issues on their listing. There is a discreet, hidden"Additional Information" box(a click to reveal thing) that has some of the issues publicised by the makers of the device. But I would expect many people would miss this - and these are serious warnings(do not use if pregnant, epilepsy, cancer, recent facial surgery, an electronic device etc). This isn't good enough.

If CurrentBody/NuFACE were more upfront about the implications for use then I wouldn't have spent £130 on it. So now I'm lumbered with an expensive device which - although it certainly works well - I can't use and remain healthy. And there's no money-back guarantee for that.

I bought Tria anti-aging laser from currentBody. They promised 90 days money-back guarantee if I'm not satisfied with the product for any reason. However, I tried this laser for a while but it really hurt my skin and made my skin condition worse and worse, so I asked for refund but they refused for the reason that I didn't finish 12-weeks treatment so I could't get refund! How dare you keep forcing your customers to use a machine that is ruining their faces! Of course you made this 12-weeks treatment, when people finish this treatment, it will over 90 days, so they don't need to refund at all! What a scam!

This company is a scam. I recently ordered a laser hair removal product off of a site called Tria. I got billed from this company - CurrentBody. I assumed that was the same company. The device I got was defective, so I contacted Tria (all the packaging was Tria) and gave them the serial number. They told me that CurrentBody is not affiliated with them and that the device I received was from 2014 and is old and defective. CurrentBody is selling old, defective merchandise. BEWARE!

Bought FOREO LUNA Play Facial Cleansing Brush for my partner and they e-mailed me that the colour I chosen is out of stock and asked if I can chose a different one. Despite the fact that any apology wasn't given I agreed.
Unfortunately, within than two weeks of using it by my wife the item just died and on this occasion we discovered that the battery in this device is not replaceable, which is NOT mentioned at their website!
I've contacted their customer service and got their reply with a few silly question very quickly. I answered the same day and there were no further e-mails until I decided to open a case on Paypal. Magically they reminded themselves that there is a customer who is waiting for their response! They sent me a return form, but pre-paid return label has been only issued because I claimed it once again through Paypal.
They didn't even bother to ask if I wish to receive a replacement or a refund. They just re-sent the item which will go to the bin at some stage as the battery cannot be replaced in it.

You can be sure that I'll avoid your company like the plague and I strongly advise to others to do the same if they don't want to waste their time to deal with such a bad customer service.