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CUPSHEReviews 1,142

cupshe.com
chic, swimwear, resort womenAge 19-25, 26-45
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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.


Clothing item from CUPSHEFashion apparel by CUPSHEMerchandise from CUPSHE clothing lineCUPSHE fashion product

Business Highlights

General

Year Founded: 2007
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $59

Returns

Return Policy: not free
Return Instructions: all returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached
Return Cost: $4.99 - $8.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, swimwear, resort
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 0X, 1X, 2X, 3X)

Customer Service

Support Channels: contact form, email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate CUPSHE?
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CUPSHE Reviews Summary

Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.

This summary is generated by AI, based on text from customer reviews

service
132
value
127
shipping
129
returns
117
quality
127

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Wonderful customer service! I needed to exchange my swimsuit and Cupshe refunded me the swimsuit cost without the need to return! Best customer service out there! Will buy my swimsuits from Cupshe from here on out! The quality of the swimsuit is great as well!

Date of experience: June 19, 2017
Rhode Island
1 review
1 helpful vote
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Love my new suit! Fits perfect and nice quality too. I had to exchange it for another size and customer service was exceptional. Highly recommend shopping with cupshe!

Date of experience: June 17, 2017
Virginia
3 reviews
1 helpful vote
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Cupshe has been great to work with, they truly care about their customers. Love the variety of suits to choose from... something for everyone!

Date of experience: June 15, 2017
Nevada
1 review
0 helpful votes
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I've had great experience with this website, I love their bathing suits, it's good quality and great prices! Even if I have a problem customer service is quick to respond and has a good store credit policy. Would definitely recommend and will continue to shop with them.

Date of experience: June 14, 2017
Missouri
1 review
0 helpful votes
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Great Quality
June 14, 2017

The item I purchased arrived in the time-frame that was promised. The item was of great quality and the fit was exactly as desired.

Date of experience: June 14, 2017
California
1 review
0 helpful votes
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My original purchase didn't fit right. When I let customer service know they were very helpful in getting the problem corrected. They responded quickly to my email and have a great compensation deal for the one that didn't work out. Will definitely order again!

Date of experience: June 14, 2017
New Jersey
1 review
0 helpful votes
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Happy customer
June 14, 2017

I bought one two-pieced bathing suit from here and absolutely love it. The sizing information they put in the description box of every bikini is so useful and my bathing suit fits true to size... (I got a medium). I was hesitant to even buy from here because you have to get the same size bottom as top and I normall get a small in the tops and a large bottom. Ur the medium fit perfectly and the straps on the bathing suit are adjustable so you can set it to your preference of support. The fabric is also thick and comfortable so it's not rubbing on your legs and irritating you like some other bathing suits do. The shipping process was a bit long but they do a great job at updating you and if you have any questions about your package they instantly replied to me on Facebook about the status of my order. Definitely will be purchasing again!

Date of experience: June 14, 2017
Canada
1 review
0 helpful votes
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Great selection
June 13, 2017

Many beautiful pieces to choose from. There is a style for absolutely everyone. The prices are affordable and not overpriced. Shipping was very fast, no real concerns.

Date of experience: June 13, 2017
Amanda D. CUPSHE Rep
over a year old

Dear,
Thank you for your feedback about your order. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!

Alabama
1 review
0 helpful votes
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Great product, very happy!
June 13, 2017

I ordered 2 bikinis and a dress. Everything looks just like the picture, is made well, fits well, and is exactly as described. Everything is very true to size. I'm 5'3" and 110, wear a C cup, and ordered smalls. Everything fits great! I have already recommended to friends and family!

Date of experience: June 12, 2017
Kentucky
1 review
0 helpful votes
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I ordered two swimsuits and one did not fit. I contacted customer service and they went above and beyond to help me fix my problem in a very timely manner! Thank you Cupshe!

Date of experience: June 12, 2017
Amanda D. CUPSHE Rep
over a year old

Dear,
Thanks for buying from Cupshe.
Your supportive remarks will inspire us to make much more progress to serve our customer better.
Sincerely, thanks again.

Italy
3 reviews
8 helpful votes
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I will give them 5 stars because of Cupshe's customer service department which excellent. They responded to every ticket/email within 24 hours. The items in my order were just as pictured on the internet. I received my package of beautiful dresses fast and it was more than I could have hoped for, I love this company!

Date of experience: June 12, 2017
Amanda D. CUPSHE Rep
over a year old

Dear,
Thanks for buying from Cupshe.
Your supportive remarks will inspire us to make much more progress to serve our customer better.
Sincerely, thanks again.

India
2 reviews
5 helpful votes
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My experience with Cupshe was great. I ordered the casual dress from them and to my surprise it was shipped the next day. It arrived in two and a half weeks, considering it is holiday season. I like everything about my dress, it is exactly like in the picture and as described. So, I bought another 3 things and planning not to stop buying from them...

Date of experience: June 12, 2017
Amanda D. CUPSHE Rep
over a year old

Dear,
Thank you for your visit.
Your satisfaction is our eternal pursuit, if there is any question, please contact us, we will actively and properly solve for you.

Pennsylvania
1 review
0 helpful votes
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I've had the best experience ordering with Cupshe after discovering them through Facebook. I ordered the first swimsuit which not only felt great on my body (an XL for size 16) but FIT well for $23. Unfortunately due to my sizing, it was too loose up top but they quickly responded to my email inquiring about an exchange. I was offered a credit and was able to order a new bathing suit immediately.

I work in customer service, so being able to handle ball this VIA EMAIL was on point! They never missed a beat. I told my friends and co-workers about the service and cute selection of bathing suits.

I found a new place for bathing suits.

Shannon D. In Maryland

Date of experience: June 9, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, thanks for you support and we appreciate it so much!

Florida
1 review
0 helpful votes
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Amazing Store
June 10, 2017

Not only does Cupshe have excellent clothing but they are also very manageable on the prices. I have yet to dislike something I ordered and I would recommend this brand to any and everyone

Date of experience: June 9, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, thank you so much for the support that means a lot to us.

New York
2 reviews
2 helpful votes
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SCAM SCAM SCAM!
June 8, 2017

This website is a complete scam, I know the prices seem too good to be true, and that is because they are! I made the mistake of ordering two bathing suits BEFORE I read all the terrible reviews! I paid an extra $20 for three-day-shipping, hoping to have them in time for my beach trip. 10 minutes after I placed the order, I sent an email to the customer service department asking them to cancel it for a full refund. A couple hours later I hadn't heard anything back, so I sent another email. And then another one, and then another one. I got no response until 3-4 days after I sent the first email, and then they told me it was too late to cancel the order because it had already been processed. Why would you process the order, when I sent you 30 emails 10 minutes after placing it, asking you NOT to process it?!?! It has been 3 weeks, and I still have not received my order, even after paying so much extra for expedited shipping! I highly doubt I will ever get these bathing suits. And if I do, I'm sure they will be terrible quality, like all the reviews state. Do not get fooled like I did!

Date of experience: June 8, 2017
Texas
1 review
0 helpful votes
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Ordered 3 suits- a one piece in 2 sizes and a two-piece. Both styles were cut way too narrow for my frame (up top but fit elsewhere), so sizing up was not going to resolve.
Went thru the annoying process of taking pictures of packaging, emailing for an RA, and we are now more than a week into emailing back and forth. They keep offering me 100% credit on my account to get more suits. I had a travel deadline that forced me to purchase elsewhere.
Their return policy says nothing about it being honored at THEIR discretion. I assume they are trying to run out the 30 days so they don't have to refund.

6/13/17 Update
After nearly 3 weeks of emailing, Cupshe provided their return addresses and offered me 200% store credit as an alternative. They demanded that the shipment be received within 3-5 days (note increased cost to return). I shipped all three suits and provided them the tracking number.
Two days after delivery, I received a refund notification for the two identical suits ordered in two different sizes. Evidently the third suit was on sale (which was indicated nowhere on my invoice) and is non-refundable.

Date of experience: June 5, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, so sorry for the inconvenience. We have checked it for you, and we are sorry that the item on clearance is not returnable which is in our return policy No. 6

Texas
1 review
1 helpful vote
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A SCAM
June 6, 2017

I ordered a bathing suit about 1 week ago. The email I received stated that my payment went to something listed in Chinese symbols. I received the suit yesterday, only for both the top and bottom to be too small (even though I went by their sizing charts). The packaging on the suit also had Chinese language on it. Through email messages sent and returned from Cupshe, a couple of the responses seemed automated and were not quite right when it came to grammatical skills. I received one reply that said I could exchange the product and that I wouldn't even have to send the suit back, they would just give me a credit. Then, I got another reply stating the suit was on sale and wasn't able to be returned or exchanged. THE BEST PART - - - I was contacted by my bank this morning about suspected fraudulent charges on my account and all of the transactions were coming from China. So, needless to say, this company has taken advantage of me and I hope enough people read this so that they don't make the same mistake.

Date of experience: June 5, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will solve your problem ASAP.

Texas
1 review
0 helpful votes
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HORRIBLE!
June 5, 2017

I wish I could give zero stars. Customer service is horrible... HORRIBLE!... I ordered a week ago and my order still hasn't shipped yet... Only a packing slip has been generated... I need it by friday and I need it to ship today... I AM SO ANGRY!... I have sent several emails with no response... UGH!... SHIP TODAY! DON'T KNOW WHAT ELSE TO DO... I HOPE THEY SEE THIS AND CALL THERE WAREHOUSE AND TELL THEM TO SEND IT OUT TODAY... SHIP TODAY! SO ANGRY AND VERY DISAPPOINTED!

Date of experience: June 5, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, so sorry for your inconvenience. Could you tell us your order number? We will check it with the shipping carrier.

North Carolina
1 review
0 helpful votes
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HORRIBLE
June 5, 2017

DO NOT ORDER FROM THIS COMPANY! Ordered 2 bathing suits on 5-23-17 & expedited order. As of today, USPS has not received the order nor has CupShe responded to my emails. Disappointment is an understatement. I know why their products are so cheap... it is because they do not ship them. They take your money before they ship the product & there is no one to call... only email service which goes unanswered.

Date of experience: June 5, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, so sorry for the inconvenience. Could you tell us your order number? We will check the package status for you.

Michigan
1 review
3 helpful votes
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Do not be tempted!
June 5, 2017

So i have been seeing this website a lot via facebook, instagram, etc. and the bathing suits are SO cute and reasonably priced! However, do not be fooled by this ladies! I ordered two bathing suits on May 23rd and have been waiting for it to be shipped. I got the shipping email with the tracking number and was very excited because chose 6 day shipping. I thought all of the negative reviews for this company were wrong. But it is now June 5th and my package still has not been shipped. The reason they send you the tracking number is because they created the label, not because it has been ready to be shipped. I have emailed 5 different times now and only received one reply stating that they are going to ship it now. Still NOT SHIPPED! I chose 6 day shipping and it still has not even been shipped and it has been 13 days. I know you get tempted for the great prices but DO NOT be fooled. It is all sham.

Date of experience: June 5, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, we are sorry for the shipping delay. It was delayed due to the package backlog in the facility, and your item was delivered in or at the mailbox at 3:10 pm on June 9,2017.