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Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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CUPSHE Reviews Summary
Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.
This summary is generated by AI, based on text from customer reviews
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Purchased 2 suits same size but one a little tighter than the other but both nice.
Dear Christa Wideman, thank you for taking the time to leave us a review, we really appreciate it. We are sincerely sorry for the confusion that the same size of the suits have different fit. It’s mainly because of the different styles and material of swimsuits. For example, items with less revealing designs might be tighter than the conservative ones. We’ll keep working hard to make improvement. Come back and see us soon.
I placed an order on Cupshe on April 12. I checked the shipping updates every couple days, but the package HAS NOT EVEN moved since then! It is said to be located in Jamaica, NY. I have emailed them TWICE and chatted with a representative online TWICE about this issue (I have to say, their customer service is quick and easy, but they don't give you the best answers). I understand the huge COVID-19 issue and how it can affect shipping and handling, but everytime I talk to someone on the online chat or over email, they always give me the same unsure answer: Our packages are shipped from overseas and due to COVID-19, our warehouse shipping is delayed blah blah blah. I researched the USPS updates on COVID-19, but they seem to have no problems with deliveries. So, where TF is my package? I'm starting to get worried that I'll never get it...
Dear Caroline, please accept our sincere apology for bringing you an unpleasant shopping experience due to logistics. To meet your satisfaction and expectation, our team have been trying our best to build up a very convenient service experience. But unfortunately, it was affected by the worldwide coronavirus. Due to the force majeure，your order would be influenced and delayed. We sincerely apologize for the logistics didn't work as excepted. As it was displayed on our website, it will take 1-2 business day to process and dispatch your order from our warehouse. Then, orders will be taken away from our warehouse. We have been working with USPS for a long time and we know that they are currently under great pressure. Both of us are doing our best to tide over the difficulties. Wish to get your kind understanding. Noticed that you have updated the review on other platform. Really glad to know that you are satisfied with the products you received. Looking forward to to being of service to you again in the future.
I ordered an xs swimsuit for my daughter. We were sent an XXL instead. The exchange process was easy and Alice was wonderful to work with. She responded promptly to my emails. Will definitely order from them again!
Dear Carol, we are happy to hear that you are satisfied with our exchange process and our customer service! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Meanwhile, we promise that every request from our customers will be responded within 24 hours, we’ll keep working hard to offer the best service to all Cupshe customers. Glad to know we hit the mark for you. Come back and see us soon.
Fiona was great to work with on a return. We had a couple options also - could not believe how easy it was!
Will be ordering more in the near future. Love the products.
Dear Julie Eggert, many thanks for taking the time to leave us such a kind review. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We always aim to offer the best service and provide all suits with a better cost performance to all Cupshe customers. Gladly to know that works. Come back and see us soon.
Good, prompt service. I needed to return a bathing suit and was given several different options to resolve the problem.
Dear Allison, many thanks for your recognition of our customer service. In order to solve customers' issues in a timely manner, our customer service team promise to respond to every request within 24 hours through emails. In addition, we also offer Chat service online currently, customers can get a response in a few minutes. On the other hand, our team also offers several options to meet different demands for return or exchange for all customers. Glad to know that we hit the mark. Looking forward to seeing you again soon!
I order suits here every year. Fantastic prices, fat shipping, great products.
Dear Nicole Ferguson, thanks for taking the time to leave us such a kind review. All of our products follow strict quality checks and we always aim for providing all Cupshe customers of suits with a better cost performance. Meanwhile, we are also working hard to ensure every customer get packages within promised time limitation. Glad to know we hit the mark for you. Come back and see us soon.
Love the bathing suit. Good quality, super affordable, and delivers to your door quickly. True to size. I am 5'6 and weigh 138. Size 8 medium. Will be ordering more. Thanks so much
Dear Angie Sterling, many thanks for your recognition of our swimsuits and logistics. All of our products follow strict quality checks and the size charts of our swimsuits are based on accurate measurements of most women's bodies. In addition, we do dedicate to provide all Cupshe customers of suits with a better cost performance. Meanwhile, we are also working hard to ensure every customer get packages within promised time limitation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Great customer service. Quick responses. Answered all of my questions. Great company. Great quality.
Dear Tina, thanks for taking the time to leave us such a kind review. Our customer service team always strive to do our best to solve all customers' problems. We also promise that every request from our customers will be responded in a timely manner. Furthermore, our quality-inspection team follow strict quality check to ensure each product can meet the requirements of customers. Glad to know that we hit the mark. As a company aiming to offer all Cupshe customers with better service and products, we’ll keep working hard to make improvements. Your recognition means a lot to the whole Cupshe team. Wish for your constant support!
I ordered a size that was slightly too big and wanted to exchange for a smaller size. Their customer service responded to my email so fast and went above and beyond to make sure that I got the size I needed. I highly recommend contacting them if you have any issues with their products. They truly seem to care about their customers and did anything they could help with the exchange.
Dear Liz, many thanks for your recognition of our customer service. We promise that every request from our customers' emails will be responded within 24 hours. In order to solve customer's problems in a timely manner, Cupshe offers several options to simplify the return or exchange process. Glad to know we hit the mark. It’s our honor to have your recommendation. Cupshe will always strive for great service! Looking forward to seeing you again soon!
I've ordered suits a few different times and the last time unfortunately the suits didn't work out... one simple email and I received a quick response and concern with how to resolve my issues! Long story short I was given a discount coupon code to replace the three suits I had that didn't work plus an extra for free and I didn't have to return my bad fitting suits couldn't be happier with that!
Dear Kylie, thank you for taking the time to share your experience with us. Glad to know that our customer service has been of great help to you! We are always aiming to offer the best service to all Cupshe customers. In order to meet different customers' demands, Cupshe offers several options to simplify the process of return or exchange. Meanwhile, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Wish for your constant support!
The swimwear they sell are high quality and as advertised. Most fit me very well. The ones that I needed to exchange or return, the customer service made it very convenient for me to do so. The response was very prompt. As a result, I bought numerous suits from them. Highly recommend!
Dear Jen, thank you for taking the time to leave us a such a kind review, we really appreciate it. Glad to know most of our swimsuits you ordered hit the mark for you. All of our products follow strict quality check. Meanwhile, our team input a lot to make them have better performances in every aspect. To meet different demands from our customers, Cupshe customer service offers several options for return or exchange. We also promise that every request from our customers will be responded within 24 hours. Glad to know we meet your satisfaction. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Wish for your constant support!
I have ordered many swim suits from cupshe. This past order, one of the suits did not fit correctly. I reached out through email about a return. I had an answer within minutes. Five stars for communication.
Dear Daphne, thank you for continually placing your trust in us and for taking the time to review your experience. We promise that every request from our customers will be responded within 24 hours. It is glad to know we hit the mark for you. Come back and see us soon.
We ordered some items that did not fit our trip was coming up and we were worried that maybe we would not have the items in time... Blair in customer service took care of us and we got the new items asap without any issues... Great Company...
Dear John, many thanks for taking the time to leave us such a kind review. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated. Come back and see us soon.
Very responsive, great help with my swimsuit that didn't fit. They told me to keep and gave me a credit for the new order! Highly recommended. The swimsuits are great quality at a great price!
Dear Brenda, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Meanwhile, Cupshe offers several options for return and exchange to meet different demands from our customers. Glad to know we hit the mark for you. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Wish for your constant support.
I ordered 4 suits in different sizes and styles because you never really know how they will fit. They arrived very quick. Two I absolutely loved and two I needed to return. The customer service was through email and I had Summer assist me. She took care of my issues, got my refund, and then followed up to make sure everything was taken care of. I just ordered more suits and some dresses and can't wait for them to arrive!
Dear Bec, many thanks for taking the time to leave us such a kind review. Glad to know that your order was delivered in a timely manner and everything turned out well for you. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. Come back and see us soon.
I absolutely love the swimsuits that I ordered from Cupshe and their Customer Service is amazing. I submitted a ticket for an exchange due to ordering the wrong size swimsuit. The response and solution to my issue was handled quickly and efficiently. They offered me a coupon for the full amount of what I paid, which allowed me to be able to order another swimsuit without the hassle of returning my original order. I will most definitely be ordering from them again. Thank you Cupshe!
Dear Tyra, your recognition for our swimsuit and customer service is greatly appreciated. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your requests. We continue to strive to be super speedy, convenient and have the best quality results. Looking forward to hearing from you soon.
Couldn't be happier! Needed to exchange 3 bathing suits and it was handled in a timely manner. I received 130% rebate to purchase 3 new bathing suits that fit! The response time and professionalism was perfect!
Dear Michelle, thank you for taking the time to leave us a review, we really appreciate it. We promise that every request from our customers will be responded within 24 hours. It is glad to know we hit the mark for you. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your request. We look forward to being of service to you again in the future.
Cupshe should not be permitted to operate as an online retail store! I ordered 4 dresses and needed to return all of them because I either did not like the fit, cut, or feel of the fabric. After sending multiple emails asking about initiating the return process, I only received emails stating I needed to provide both return shipping label numbers and a photo of the shipping invoice. I did not receive an invoice in my package. I attempted to tell them numerous times via email(which is the only way to contact them since they do not have a phone number). I asked if I would get a full refund even though I did not receive a shipping invoice and I did not get an answer. In the end, I listed the dresses for sale to try to recoup some of my money because I had a feeling that had I sent the dresses back, I would not have received a dime in return and they wouldve re-sold the dresses! DO NOT BUY FROM CUPSHE!
Dear Jennifer, we sincerely apologize for any confusion or disappointment regarding our return policy and process. After checking your issue, we are sorry for the misunderstanding brought. Kindly note that we don’t provide return label or the paper invoices at present and will work hard to make them available in the future. Actually our customer service asked for the tracking number of the return package you send to us and a photo of its receipt, not the information of original package we sent to you. Because there were quantities packages returned back to our warehouse, only with the specific information can we find customers' returned packages. The refund will be processed immediately after receiving the necessary information. We apologize for that we didn't explain the policy properly. Meanwhile, we also sent an email to you with the detailed explanation, please check it later and let us know your opinion. There is no phone service at present, but our team are striving to make it available in the future. Hope to get your understanding.
I ordered several items, which arrived earlier than expected. I had to return two of them and order different sizes. Customer service was responsive and handled everything politely and quickly, refunding my items to my original form of payment, minus shipping. I'm super happy with my items AND my experience with customer service! I have been scammed by other online clothing companies, which totally sucked, and because of that I was worried about this company too, but I didn't have anything but a positive experience with CUPSHE from start to finish.
Dear customer, many thanks for taking the time to leave us such a kind review. We're glad to know that your order arrived the day before the scheduled delivery date. Meanwhile, we are sincerely sorry that we don’t provide shipping label at present and will work hard to make it available in the future. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
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Dear Katie Gawlik, many thanks for your recognition of our website and products. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Glad to know we hit the mark for you. Come back and see us soon.