Dear Laurie, your recognition for our products, logistics and customer service are greatly appreciated. Shipping carriers does perform out of our expectation sometimes and we are also working hard to ensure every customer get packages within promised time limitation. However, we are sincerely sorry that one of the products doesn't work for you. Cupshe always strive to make our swimsuits have more options in styles and designs. And our design department also work hard to meet customers' demands. In addition, we are glad to hear that our customer service was to the level as you expect on this occasion. We're always keep improving our service. Come back and see us soon. Cheers!

Dear Rebecca, many thanks for your recognition of our suits and logistics. Cupshe aims to provide customers with high-quality and low-cost products, and we take every single customer seriously and are committed to providing all Cupshe customers of suits with a better cost performance. Meanwhile, we are also working hard to ensure every customer get packages within promised time limitation. We’ll keep working hard and live up to your expectation. Come back and see us soon.

Dear Lauren, thanks for your great review and trust. Sorry to know that your first order didn't fit. We will try our best to optimize our design, to meet our customer's satisfaction. Moreover, We are aiming to offer the best service to all Cupshe customers to quicken the return/exchange process and save customers' time. Glad to know that we hit the mark for you and the new suit fits perfectly. Come back and see us soon.

Dear Sierra, many thanks for your recognition and your kind suggestions. We take the quality of our products very seriously. Glad to know that we hit the mark for you. Moreover, we do sell swim separates, please search for the keywords to find them on our website. Currently there are not many suits available for separated size, but we are planning more step by step. Besides, return and exchange is welcomed within 30 days from delivery. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Please send emails to us if you want to initial return or exchange. After checked your username, we are unable to find your related order or email with us. Then, we send a message to you, and hope we can look further into this, please check it and let us know your opinion. We'd love to see what we can help and make every effort to turn your experience into something better.

Dear Darle, we are sincerely sorry to hear you feel this way. We have gained lots of positive reviews and regular customers in many countries. There maybe some misunderstanding during this process. After searching all the information you provided, it still showed no record in our system. Meanwhile, the product you purchased is not available on our website. We are afraid that your order was placed in other platforms, so our agent advised you to check your Amazon account. Since we cannot find your order, we have no access to process refund to you. Wish to get your kind understanding. We would like to make effort to figure out this issue. An mail has been sent to you. Could you please check it when you are available?

Dear Erin, we sincerely apologize for any confusion or disappointment regarding the return process. Cupshe usually offers several options for return/exchange, to meet different demands from our customers. And only with necessary information as requested can we fulfill the refund. Wish to get your understanding. After checked your username, we are unable to find your related order or chat record with us. Then, we send a message to you, and hope we can look further into this, please check it at your convenience. We would love to make every effort to turn your experience into something better.

Dear Emily, thank you for sharing feedback on your experience with Cupshe. To meet different requirements from customers, our team input a lot to make our products have better performances in every aspect. All of our products follow strict quality check. Meanwhile, we also work hard to make the "size guide" more accurate and more helpful. Glad to know that we hit the mark for you. On the other hand, sometimes the logistics might not perform as we expect due to the force majeure, but we always try best to ensure customers' orders could arrive within the promised delivery time. Cupshe will keep working hard to make improvements. Wish for your constant support!

Dear Melissa, we are sorry for this confusion and empathize with your frustration. Firstly, sorry that we don't offer shipping fee for return currently as we stated on our website. You can see the statement on our "return" page. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. Secondly, we are an international company with branches and warehouses in many countries that customers may incur an international transaction fee created by your bank as stated on our website. Please don't worry, after the confirmation, we will give you some compensation accordingly. Furthermore, we promise to process the full refund to you after the shipping receipt for return is provided, and checked that our customer service has already made the full refund of that item to you. Finally, we found that our customer service has also got in touch with you and also provided compensation for you to express our apology. Please kindly check it when you have a moment. We'd love to solve the issue to your satisfaction and make every effort to turn your experience into something better. Hope your understanding.