Cuisinart WebstoreReviews 69

We ordered a Cuisinart food processor part online. However, when the item is added to the basket and you go to checkout, a different item appears in the cart. If you aren't careful you'll end up with an unwanted part, and charged for it. I called their customer service and the rep acknowledged they had TONS of returns for exactly what happened to me: the correct item in the cart, but it switches to another item when you are at "pay." He told me to order through him; I was leery of giving this person my credit card number over the phone, but did. A week later I got a voicemail from a number -- not Cuisinart, it's from Tampa, Florida. When you check that phone number online there are dozens of complaints saying it is a scam number, telling people "there's a problem with your order." (The number is *******286.) The voicemail said there was a problem with my credit card and the order didn't go through. It said to call them, but gave no phone number. Of course there is no problem with my credit card; I called VISA ASAP and they put an alert on my card and an alert for this phone number used, as well as anything from Cuisinart. I tried calling Cuisinart customer service, but gave up after 45 minutes on hold. Be warned this appears to be a scam, or at least very shady. Protect your credit card and get an alert put on it! This Cuisinart site is a disaster, and apparently they know but haven't fixed anything. By the way, there is no "verified purchase" attached to this review because Cuisinart has yet to send the item; their ordering system is a mess.

After you make your order the email says that your order within 5-7 business days from the time of order. This is a lie when you call them by phone they tell you that it will ship in 7 to 10 business days. What crappy company.

Bought my Bur Grinder in August 2021. It is now burned up and as the burs are made of plastic. Can no longer do it's job. Sent email to customer service and never heard back, not even a " we've received your email" response. Will never buy again. Advise the same for all

I have had the worst experience with the cuisinart website, don't order from them. I ordered something for my sister on Nov 23rd and and she finally received it Jan 15th. Better than that, they also sent the wrong item! I tried calling customer service and was on hold for an hour and then someone picked up and hung up the call immediately. HORRIBLE HORRIBLE HORRIBLE

I placed an order for replacement parts before Thanksgiving. They helped me figure out what part numbers to order and it all seemed fine. But then nothing ever came. I contacted them after Thanksgiving and after Christmas and all they said was it was on back order and there was no timetable. My last attempt was just before Easter and they told me my order had been cancelled. I expressed my annoyance that it had been canceled without notification and asked how to speak with a manager/supervisor. A few hours later I got a response saying they were no longer a Cuisinart provider and not to reply to the message.

I placed an order for 6 appliances for over $1,000. They sent me an order confirmation.
Then they cancelled the order for no apparent reason and didn't bother to tell me they cancelled the order... then when I found out they cancelled the order after weeks of waiting and checking on the order status, they wouldn't re-instate the order... they told me to order everything again.

Well I've got news for them... no worries Cuisinart Webstore... you won't ever get an order from me again!

I ordered a replacement bowl and while it came very quickly, it had been poorly manufactured. As a result, the cover will not fit. One piece has been poorly made, and it is off by a millimeter, but this still prevents it from locking together. I verified online and through the original Cuisinart website that I ordered the right replacement item.

The company did refund me my purchase price, but refused to refund me shipping, even though it is clearly their error, and they are selling a product that does not work. The customer service rep was polite, but honestly, this is a terrible company that doesn't stand behind their products. She required very little explanation, and said, when I told her of the problem, "That happens sometimes." It's clear that this is a common issue. Avoid at all costs.

After several emails where I don't think the person understood what I was asking despite writing it in 3rd grade English, I called 800 number. This person argued with me that I "must have placed more than one order." I have email confirmation that I ordered 3 items and they only received an order for 1 item. No explanation for the discrepancy. I asked to speak with a supervisor and was placed on terminal hold. I wish I had looked for reviews before placing an order. I understand why their rating is 1 star overall.

Ordered on-line coffee filters on 11/5/17. Received order 12/24/17. After a month of waiting, received wrong merchandise. Tried calling to get "Return Authorization Number" to return part sent to me by mistake... was on hold for over 15 minutes. The customer service rep who answered the phone sounded so dead. When I told her I was accidentally sent a food processor part and wanted to return it, she asked if I ordered on-line or by phone. I said, on-line and she transferred me... where I sat on hold for another 20 minutes. I had to laugh at the inefficentcy of it all but knew sadly this company won't be in business long if they can't make changes. The customer service rep, Denise, who finally helped me was very nice and offered to ship the correct part in 2 days to me or give me a refund. She seemed embarrassed about her company's mistake. Unfortunately it would have cost more for me to return this part to her so she did not request it back. Mistakes like these plus shipping must be costing this company money. For a "Webstore" they operate like Sears and we all know how that ended.

I have been waiting for a part since September, was told it was on backorder then after another follow-up, was told it was cancelled and I was notified (I could find no cancellation notice). Called number given in email and told it was the wrong number. Called the next number and couldn't get ahold of a human being. After waiting for over 15 minutes, my call was disconnected. I then tried to call again and left a voicemail per their suggestion, response was a another email with the same information. Have done this a number of times. All I want is to find out what is available to order to fix my food processor. I really missed it over the holidays!@!

After waiting for 10 days to hear that our order had been shipped we called to find out the status of our order. Tried for two days to talk to some one waiting on hold for 45 minutes one day and a hour and 38 minutes the second, leaving call back request each day - with no response on either. Wrote a request to cancel the order and finally got a quick response that the order might be to far along to cancel. This is the worse communication I have ever delt with an online order - Never again with Cuisinart WebStore! If I could have given them no stars I would have.