Cuisinart WebstoreReviews 69

I ordered a part for my blender about a month ago. When I purchased the parts it did not say on the site that the parts are backordered because if that was the case I would not have bothered placing the order in the first place. Just for that reason alone they are not trustworthy. After receiving no confirmation of the order a week later I call and they tell me the parts are backordered. Every time I call I get a different day that they are expecting a shipment. They offer no apologies when I make my complaint and are just plain rude and deceptive. I will never order anything from them again period!

I recently ordered some extra parts for my Cuisinart food processor/blender. I wrote a review back in 2012 & noticed MINE was the ONLY 5 star review - this never happens! It would even make me feel suspicious seeing only one good review & reluctant to use their website. I once again had great, no problem service (Jan 2015) & received the parts for my machine very quickly - shipped to Los Angeles, Calif. I ordered online at their website.

Three orders trying to get the right part. Now, with over $200 already charged against my credit card, I have to try once more to find someone who knows Cuisinart food processors well enough to find the right part. Some of what they've sent me isn't even in boxes--just has yellow stickies with alleged part numbers! Currently, they're refusing to give me a fax number; apparently they don't want my problem in writing. They insist that I call, which hasn't worked yet.
Avoid this store and get your Cuisinart parts on eBay, which is less hassle.

I ordered a carafe replacement on a Saturday and paid for overnight shipping. I assumed that the order would be processed on Monday, and that I would receive it on Tuesday. WRONG! Tuesday came and went, and Wednesday came and went. I phoned the customer service and found out that it was backordered, and that they didn't even have it to ship. No notification- nothing. I cancelled the order, and am purchasing a Keurig instead. Stay away from this site!

I ordered parts for my espresso maker from this store through the cuisinart site. I requested the item be shipped via UPS because they would not accept my PO Box address - we do not have home delivery from USPS here. They shipped via "basic" UPS shipping which relies on USPS to make the final delivery, so now my parts have been returned as unable to deliver, and I could not get any response from sending emails. I went to cuisinart.com and called their customer service number, *******604 and after an interminable time on hold, spoke with a customer service rep with cuisinartwebstore.com, who told me it was my responsibility to follow the UPS tracking site and call them back when UPS showed it had been delivered back to them in order to have it reshipped via a method that would actually arrive at my house! He said that I may have to call back several times, because returned items sit in the warehouse until someone gets to them and they have hundreds of items returned everyday, and once someone checks it in, they could reship the package. I have requested they return my money and filed a resolution request with PayPal. These people are the contracted parts supplier for Cuisinart. I am never buying another Cuisinart appliance again!

AVOID this site, the store are not to be trusted - what's more there is no phone number to call when things go wrong and things will go wrong! I received confirmation of my order but three days later heard nothing more. The confirmation email stated that I could cancel my order prior to shipping. I tried to ring, but no phone number is listed on the web page, so I emailed. 24 hours later the reply said I couldn't cancel my order because it was at the warehouse (which is not in line with what the cancellation policy on the confirmation stated!) I wrote several emails trying to get someone to respond and action my cancellation request but no response. Then at 11pm the next night a delivery email is posted stating the goods are on the way. On this email is a tracking number. The tracking number link does not work and in trying to use the tracking number directly via the UPS site, it is not recognised. Of course on issuing the delivery email, Cuisinart charged my credit card.
So 9 days later I have no goods, no way of tracking them, no way of getting a response from the store and a debit from my credit card - AVOID THIS STORE!

This experience was extremely disappointing, and I believe I was deceived. Just over one week ago we broke the 14 cup carafe for our Cuisinart coffeemaker. The physical retailers do not stock that size part so I went to the Cuisinart.com website to purchase a replacement. What Cuisinart never told me was that they would not handle my order even though the entire transaction took place on the Cuisinart.com website. I printed out the order confirmation at the end of the process and it has a Cuisinart.com web address, and during the entire process it never mentions the independent separate store CuisinartWebstore.com.
Nevertheless, the next day I received an email from CuisinartWebstore.com confirming my order and informing me that I would receive an email when my item shipped. I expected it to ship that day because it was not listed as back ordered. I also did not pay attention to the Cuisinart Webstore name at that time as I wrongly assumed that it was just the name of the Cuisinart.com webstore.

It was 3 days later when the item still had not shipped and I started looking for contact information that I first realized that my order had been shunted off to a third-party. Now I can accept that if I am properly advised, and if the third-party site can handle the order but in this instance neither happened.

Now here is the thing about having a broken carafe. It is essentially the same as not having a coffee maker, because any possible temporary alternative will not properly depress the lever that lets the coffee drip out into the carafe and that keeps coffee in if you pour that first cup while the machine I still brewing. So speed is of some importance. If I knew the item was back ordered I would have checked other retailers who carry it, such as Amazon, and I would have a carafe by now. Instead both Cuisinart and Cuisinart Webstore combined to deceive me into placing an order on a back ordered item.

So Friday morning I email Cuisinart Webstore because they do not provide a phone number. I express my disappointment and ask if the order can be cancelled so I can place the order elsewhere that will be more timely. I do not receive an answer until after close of business Friday evening The response ignored my inquiry about cancellation and simply states matter of faculty that the item was back ordered but now is soon in stock and my "order is scheduled to ship within the next 24-48 hours." Which is interesting, because the next 48 hours were weekend hours and she did not specify 1-2 business days. She actually wrote this at 5:14 pm on a Friday. Not surprisingly, iIt is now Monday morning, more than 60 hours since I was told my item would ship in 24-48 hours and I have received no email informing me that my item has shipped. It is now also one week since I ordered an item from Cuisinart.com that was not listed as back ordered and it has not shipped. Cuisinart.com has not answered the email I sent to them on Friday.

I have since gone back through the Cuisinart.com ordering process with close attention and confirmed that it does not provide the information that the order will be handled by an independent retailer.

I hold both Cuisinart.com and CuisinartWebstore.com equally responsible for this deception. Cuisinart is directly responsible for failing to advise me that the item was back ordered and for failing to tell me they would give my oder, and my personal information, to a third-party. CuisinartWebstore is responsible for doing business on this basis. They must know that Cuisinart sends them orders for fulfillment without properly notifying customers.

A company that is not consumer oriented in the least! When a replacement part was ordered (with belief it matched model on food processor bowl). There was no accomodation for a return that necessitated being returned later than the 30 days (five days late due to hospitalization and medical needs of purchaser).
Anyway, repeated contact resulted in idiotic replies like; "return item as per directions on shipping site" It had already been returned. And "You will have to send us your previous email, we cannot find it"
Service got more repetitive in responses and was basically lousy and with no sensitivity to a customer and medical needs that prevented attention to the deadline for returns.
Item was never used, since it was the wrong model work bowl, and the company gave no credit, shipping reimbursement or service.
Boo to them and Cuisinart for letting them soil their good reputation.