Cuisinart WebstoreReviews 69

I've experienced the same as other people. I ordered a replacement bowl on 12/11/17. After days of no response aside from the initial confirmation, I emailed them. No response in the 24-48 hours stated in the the auto reply. I called and waited on hold for over an hour with no one every answering.

I suspect it's the same case, that item is backordered. Not that I could confirm this, since they can't bother to get back to me or answer the phones.

I ordered a replacement Cuisinart food processor bowl on Sept. 19,2017. A month later, I contacted them by EM since I hadn't received the order. They emailed and said it was on back order. I've emailed them again (now its been 2 months) with no response. I've been handing on hold on the customer service (or as Clark Howard woud say "customer no service") for 30 minutes to try to talk with someone. They have the WORST customer service.

How can a company sell items it does not have in stock? I have called them several times now and we keep getting the same answer "it's on back order". The last woman I spoke to a couple of weeks ago said "it will be shipped in 10 days". Still no item, still no shipping confirmation. I have just now called to answer my order. The lack of transparency in advertising that items are not in stock to the consumer on their website is sickening. Furthermore to not even even give a customer the courtesy of notifying them via email that an item is currently unavailable is just unprofessional and poor business practice. I see that I am not the only person now with this complaint. NEVER buy from them! Beware!

Hi - I know there have been a lot of complaints and problems with receiving items purchased by Cuisinart webstore, as was I!

Good news: I called their contact phone number (*******604) and spoke with Denise. She apologized, looked up my order number -- explained they had a company wide computer problem that was now fixed -- AND that she would call and make sure my items would be shipped the next day. JUST received the tracking number. I was very pleased. So if you are a customer that has been WAITING for your purchases -- call their 800 number. Denise was honest and competent.

I only gave the website a 3 because of the past, previous problems -- VERY HAPPY with my recent interaction with Denise

I needed a new paddle for my Cuisinart bread machine that I bought about 4 years ago (not exactly thrilled with the bread machine either, which I bought at a store). I placed the order with this company on 8/10/17 and got an e-mail confirmation that day. On 8/11 I got a second e-mail saying that my order was being processed and I would be notified when it was shipped.

8/22/17 I called the 800 # (211-9604) and was on hold for about 20 minutes before speaking to "Charles" who informed me the item had been on back order but was now in stock so it should be shipped in the next few days. When I questioned why I didn't get an e-mail informing me that the paddle was back ordered, Charles said that was stated on the paddle order page. Well, it must have been in small print as I don't recall seeing anything saying it was on back order.

9/5/17 I called in the afternoon and was on hold for 30 minutes before speaking with "Denise." My order still hadn't been shipped but Denise said she would e-mail her supervisor to tell the warehouse to ship within 24 hours. I was again put on hold for a few minutes. When Denise returned, she said her supervisor would e-mail the warehouse manager. I should get a shipping confirmation no later than Friday, 9/8, and the item should be delivered no later than Tuesday, 9/12. Denise was very apologetic. She had no explanation for why the item still hadn't been shipped other than to say there had been a system upgrade 7/2017 and some orders had apparently dropped through the cracks.

So, as of today (9/11/17) I had not received an e-mail confirmation re shipping so I again called Cuisinart this a.m. I was on hold about 10 minutes before "Veronica" came on the line. I was put on hold for a few minutes while she checked the status of my order. She then reported that my order still had not shipped (big surprise) and that I wouldn't be charged for shipping. I told her that I wanted to cancel my order and she said she would do that. I was told that my credit card hadn't yet been charged for my order--if the order isn't filled within three days, the charge is removed. I went online and checked my credit card account and there is no charge on it.

Contrary to some other reviews, all three of the customer service reps were very polite and professional.

I will order online through Amazon. The item costs more but shipping is free because I have Prime so I will actually save about $3. I almost always have gotten things from Amazon in less than a week. Should have started with Amazon.

UPDATE (9/30/17): Immediately after writing this review on 9/11, I ordered the bread paddle from Amazon, got a confirmation at 11:18 a.m. saying my order should arrive 9/13, got another e-mail at 5:33 p.m. saying my item had shipped and should arrive 9/13, and my item did arrive on 9/13.

I placed an online order for a replacement part for my Prep 9 food processor, but received no email confirmation. Called and was told the webstore office was closed, to call again today (Monday). I did. After a 10 minute wait online a human told me it was the wrong number, and she "connected" me to the waiting system again. 10 more minutes, another human answers and AGAIN says I have the wrong department. Something is WRONG here. Stay away.

I ordered a rack and baking pan for an old toaster oven. The ones that I received (after several weeks) were too big for my oven. The return sheet (in box) said that I needed to fill in a 'return authorization number' from the webstore before sending anything back. I called to get one and was put on hold for 20+ minutes before I hung up. I emailed them and got an automatic reply saying that they would respond in 24-48 hours. Now after another email and 8 days, I have heard nothing. So frustrating.

After reviewing all the negative reviews, it was only fair to write one, since i received my product. Ordered a knob for the grille around july 4th. Received july 21.

Gave my request a full 7 business days. Then started the calls... on Monday... it was in que to be filled and sent out on wed. Called thur products have been back ordered... Just got in warehouse will go out friday. Called monday... and got the its in que. And finally said thats what i was told last week. The order did go out after the 3rd call.

Fyi. I had contacted paypal to stop payment. Paypal said the money has not been withdrawn. They have 30 days to withdraw and if not taken, the credit automatically goes back to you.

Good luck...

Oh... the knob... well... lets say... it aint working yet. The hole isnt large enough... i guess i will have to get the dremul tool out.

I ordered two replacement parts for my cuisinart coffee maker on 6/20/17. These parts were in stock according to the website when I placed the order. Received an email confirmation of the purchase and another email confirming the order was being processed and a shipment notification would be coming soon. Fast forward to July 3, no shipment email. I called and after waiting on hold for 20 minutes i was told the item was on back order, but good news it had just come in the day before and was being processed to ship in two days (due to the July 4th holiday). Mind you, I never received notice that the items were on back order in the first place. Another week came and went with no shipping notice. I called again on July 10 and you would never believe what I heard when talking to the customer service agent. Yep, my parts were on back order, but good news... they had just come in the day before and were being processed to ship out tomorrow. I am now writing this review on July 17th, after having waited 30 minutes on hold to get an updated status because, shocker, nothing has shipped. Good news again today, parts were on back order and just showed up. They are being processed and will ship tomorrow. I cancelled my order because its clear THEY WILL NOT SHIP ANY PARTS. If they don't refund my card, I'll update this review.

Placed an order for a replacement lid on my 3 in 1 cooker on 6/13/17. Credit card charged on 6/14/17. No lid received as of 6/30/17. Called the company and they said UPS delivered to the Post Ofiice vs my street address, interesting... Was told this lid was in stock and I should receive in 10 business days. As of today, still no lid. Called this company again today (7/14/17). Was put on hold for 1 hour. Today I was told the lid was on backorder, once again very interesting excuse... Was told more lids MIGHT be in a week from today and they would ship via 2 day shipping. I called my credit card company to request a refund. I ordered a new lid thru the real deal Cuisinart company at *******190. I told Cuisinart that this company is engaging in false representation of their company and engaging in fraudulent activity. I will be following up next week with the Connecticut Attorney General at *******318. I'll request a class action suite based upon the reviews of this site. I encourage the rest of you to do the same. Power in numbers gets people's attention. My goal is to get this company out of business.

If you expect any kind of customer service DO NOT shop here. 6 weeks plus to get something that was supposedly in stock and ready to ship. Sent several inquiries to them asking when my replacement part would be shipped. No response until they tried to get payment from PayPal who cancelled the payment after 30 days per their policy. Will never recommend Quisinart products to anyone especially if the damned lid cannot make it 6 months and it takes 6+ weeks to get a part. Worst customer service EVER stay away if at all possible.