CSL Plasma

First time donating and my experience was great even after getting sick at the end of the process. The staff was vary helpful in getting me to come back around. Will be returning. Very pleasant experience

I always have a good experience coming to CSL plasma stone mountain. Staff are professional and comical. I'm always greeted by my name after lots of hugs. Lovely people at this location

This place is pothetic, full of immature little kids that abuse the little bit of power they have no business having. They lose sight that is to help people in need but instead treat it as a platform to feel all grown up and like they are above the donor to feel important before they go home where they have zero power and forced to live by mommy and daddy's rules most likely in the basement... pothetic and so wrong, REMEMBER WE ARE VOLUNTEERS AND DONT HAVE TO BE THERE... I wish someone who either really needed plasma or lost someone because of the shortage knew that because the young punk felt high n mighty turned someone away due to blood pressure being 2 points hi was turned away... great job little girl, way to be in the way of someone who AUCTUALLY WANTS TO MAKE A DIFFERENCE AND NOT BE THE DIFFERENCE BETWEEN LIFE AND DEATH! Get off your hi horse and take a look at the overall big picture

Been coming to csl. Plasma for a couple months and been okay every Monday or when a staff name daisy works it's always a long line she always walks away and don't even bother to worry about who needs to be stuck next also when I told the manager in charge what's going on and told him all this beds are open and why is there a long line and I told him and he replied with a rude attitude and said how many staff I have and if I didn't like it then I didn't have to donate and move around that's very rude and unprofessional custo service especially coming from a manager or supervisor from the csp plasma

And the customers that donate

I rude, and on some time of something
I was done and just leaving and the girl down from me on my right side went up and tried to fight me when I was just leaving out the doors!

I wasn't talking to no one just texting my mom and I look up and this chick freaking out because no unhooked her yet and complaining about my white $#*! being in her row and how gross I am when I was just in my comfy sweater and legggings I wasn't doing nothing and I was still donating and some guy tried kissing me while I was in my seat

And my nurse that stabbed me made me feel bad about donating which was my second time and I can early but with the line and all those questions it made me take longer

I thought it closed at 7 pm

I really wanted to express how great the staff is here in Stone mountain and I wanted to express how much they have progressed as a collective considering there are a lot of new employees who really have no experience in this field of expertise and continue to strive to be great at learning new things and safely processing donors from start to finish. Love it

I've had great experiences so far, everyone is friendly and professional. The process is easy and everything is very clean.

It's an easy way to make some extra cash. It doesn't take too long, after the initial visit. I recommend.

I have been donating her for quite some time and some of the people working here have discriminated against me. They will refer me to the nurse for no reason where you will have to wait for an extra hour. When I see the nurse they say there is no reason to be back here. When I go through the line they say I have not completed the survey yet I have and I have proof and the qr code. Then if I bring up what is happening they defer me. They have put in fictitious notes in my file so that they can claim I am being argumentative. These notes are not true and it is their staff that is being rude and nasty to me for no reason. I believe they are discriminating against me for no reason. They are extremely argumentative. I have tried calling the manager, Colleen, but they will not put me through to her and continually hang up on me. I have recorded the calls so that I can show the CSL plasma main office what is actually happening at this center. They treat people with extreme disrespect here and lie about them in their "comments" so that they can justify their disrespectful actions toward those wanting to donate. As I've said; I've recorded the calls for proof of what is being said by their employees. Please email me and I will forward the recorded calls.

When I was in a Financial crisis I found out about CSL at first I was a little nervous about donating plasma when I walked into the CSL plasma center in Americana plaza I felt Comfortable like I was home the employees explained everything to me to my understanding and the process didn't take that long I love the fact that if I need a little help financially I know I can come donate plasma and that putsy mind at ease

Good morning,
I want to start off by saying that over the years I have been donating, the staff at this location has for the most part, been polite, professional and the phlebotomists who draw the blood, skilled. Today, however, I encountered a different experience. For the past several months or so, I've gone to this facility to donate several times but the lines have been way too long and the wait to get a bed unacceptable so I've had to leave. Today (Tuesday) I was there at 7:30 and the line was way too long again. I spoke with a desk manager(or someone who said they were the desk manager) to express my concern about the lack of beds open and that CSL may need to consider hiring more personnel and opening more beds because it's difficult to continue to plan donations when people have to wait for such an extended time; especially when in the past it was not like that, to which she replied, as she pointed to the long line, "They don't seem to have a problem with it". I thought this response from a "manager" who I think would have customer service training, was unacceptable and not professional at all. The way she responded to my concerns has left me feeling disrespected and my feelings a bit hurt when I was only trying to find out why this is occurring and then suggesting how the overall donation experience could be made better. Please treat your donors with more respect and kindness, CSL.

The center had lots of parking in a nice location. The center was clean, well lit and comfortable. The intake staff was very nice. I am happy overall.
Robert

Worse Plasma spot ever... Always have monthly give aways that they never give away... If I donate 8 month times this month next month can't enter contests... Lowest paying center in Da City... And administration is The Weakest Sorriest especially that White Guy With pony tail He literally refused to take Me off machine but stuck sum old white guy like $#*! The Dc I believe they call it But He's the worse laziest White Guy Ever

Short story is they'll scam you out of promised bonus pay, even if your name is on a plaque on the wall for loyalty.

I've been consistently coming here twice a week since 2019. Multiple staff and management promised me on two separate occasions that I'd receive a $60 bonus for 8 donations in September. The app said it wouldn't count August 31st, which was in the same donation week. Management specifically said they'd include my last day of August as long as I got 7 in the rest of September. I did that and I was told I can redeem this pay on my next visit. They're now saying they won't honor my August 31st donation for the September bonus. They said they would have paid me if a note was left. They failed to do that twice when they assured me.

They said nobody there has the power to pay me. I asked to speak to management while I was there, saying I'd never return if they didn't fix this. It was closing time so I was told management might call me back another day when they're available.

The app says I've donated 159 times in the past year, which isn't even possible, but that's how loyal I've been.

They're either incompetent or liars. I won't be coming back until they honor their $60 promise to me.

They also lowered base pay on the 1st donation of the week from $60 to $55. That was also not ok. They'll say they give the same or more with bonuses for 6 or 8 donations a month.

Their turnover is really high too. They regularly have new staff that are learning, and I haven't heard good things about how their employees are treated. It's not uncommon for them to be short staffed with long lines. You'll probably wait 30+ min after reception waiting to go to the donor floor. Just go somewhere else

Well I've been donateing for many of years iam a veteran at it I keep comeing back cause I like the ideal that I can help save lives and the people over the years have been very polite and I've never had a bad donation il keep going as long as I can thank you workers of the csl plasma for making me feel at ease while I am there

Staff did not care jabbed needle so deep my arm when numb! They hit a nerve and didnt care. The Male workers were racist and acted like I was a burden!