Crypto.comReviews 141

Dear crypto.com customers,

I want to bring to your attention some concerning experiences I've had with Crypto.com. In my interactions, I've encountered what seems to be fraudulent behavior and a lack of responsiveness from their support team. Despite my repeated attempts to reach out, I have received no explanation for the sudden blocking of my account.ive been with crypto for almost 3 years, please file lawsuit against crypto.com, crypto will pay the highest price?! Their own customer support are scammers and stay away from this phone number ( *******736) is hacker and scam provided by crypto's chat?!
Given these issues, I believe it's important to be cautious when dealing with Crypto.com. I recommend considering legal recourse, such as filing lawsuits or complaints with regulatory authorities like the US Securities and Exchange Commission and financial departments.

While I have a passion for cryptocurrencies, it's disheartening to encounter such practices within the industry. I urge you to exercise vigilance and explore alternative platforms to ensure the safety of your investments.

As many other users have pointed out, crypto.com operate an awful business model in which they will give their customers terrible rates on trades that do not match up with the true market value. They do this to ensure they profit from their users.

I've had multiple transactions where the true market price has been substantially higher and crypto.com settle a trade at a far lower off-market price.

It is insane that they claim to be the world's leading cryptocurrency exchange, unless they mean they are leading the world at scamming their users.

They will rip you off and then reference their terms and conditions or suggest liquidity issues to excuse their disgraceful behaviour.

AVOID THIS COMPANY, DON'T USE THEIR APP, DON'T TRADE ON THEIR EXCHANGE.

I've attempted multiple withdrawals, but it never succeeded. They consistently provided excuses, making it impossible for me to withdraw funds. Recently, they've even begun to disregard my withdrawal requests altogether but with the lawfirm ON THE TOPIC ABOVE they help me get all my money back

They lost two transactions, one I never got back. Customer support is terrible, biggest mistake I made was using this wallet

I've waited 2 days for any response from support and still have not gotten anything. Every trade you make has OUTRAGEOUS hidden fees. They show you your coins are worth way more than they are, but when you try to sell them they give you wayyy under asking. Costing 10-20% of your trade! It's disgusting! They also make you buy coins at over market value while also tacking on a 3% purchase fee. Only the 3% fee is disclosed. Not all the price hikes and drops they do in their favor. Also, their limit sell does fulfill like it's supposed to. Screwed me out of $100s. Look at the photo, it shows this coin is worth $1.14 but the graph clearly shows $1.08 and if I tried to sell I wouldn't even get $1.00

I fell victim to a crypto scam involving Rana, losing £43,800 in the process. It's difficult to believe how naive I was, unaware that the website cowcryptoswap, with its.net domain, was fraudulent. This was a scam I had never encountered before, leaving me completely perplexed. Unfortunately, my poor judgment affected not only myself but also my mother, who entrusted me with her faith and invested in Ethereum based on my recommendation. Regrettably, I once again advised her to trust me and take a risk by investing in this deceitful website. Regardless of how you perceive the situation, whether my mother acted foolishly or I made a foolish mistake, the damage was done, and I learned a valuable lesson. In an effort to address the scam, I turned to reddit's r/cryptoScams community for assistance. There, someone kindly suggested COIN-REFUNDS.COM as a solution. Intrigued by the recommendation, I conducted thorough research online to ensure its legitimacy. Having been burned once already, I exercised caution. Thankfully, I discovered that COIN-REFUNDS.COM was indeed a trustworthy entity. I promptly reached out to them, explaining my plight, and they proved instrumental in helping me recover my funds from these unethical scammers.

My card has been messed up for over 4 months. Can't use it, can't add funds to it. Customer service just keeps going in circles saying they are working to get it fixed. 4 MONTHS. THIS COMPANY SUCKS! I've been with them for about 6 years now. They started out great. But now there's hidden fees everywhere. The rates at which u trade aren't true to market rates. There used to be some alright perks with the card but those are pretty much gone now. Theres far better companies now.

I write in Norwegian.
No er det Faen meg nok! Beklage språkbruken. Jeg har holdt på siden oktober for å få tilgang til å overføre crypto til andre sider. Jeg har over 200 $ inne hos dere. Jeg får kjøpt crypto, men jeg får ikke overføre dem til andre. Eg har prøv i så langt tid å få det til men eg sendte feil bilde av ein regning. Etter det så har dere ikke fikse sånn at eg kan sende inn ny brev om adressen min. Eg forstår ikke hvorfor dere skal gjøre det så jævlig vanskelig. Eg får kjøpt crypto for eg har blitt klarert og godkjent hos dere. Men å overføre crypto til andre så er det så jævlig vanskelig. Eg har skrive til dere på mail men da får eg bare svare av ein automatisk dritt. Når eg skrive til dere på messenger så da får eg automatisk svar at dere skal kontakte meg innen 12 time. Det har gått 24 time til no. Hvorfor er dere så dårlig med kundene dere? Hvorfor tar det 100 år å få noen svar? Og når mann får svar om natten så når jeg ser det om morgen så er det personen som svarte, avsluttet samtalen. Dere må ha flere som jobber i kundeservicen deres så vi kan få svar fortare! Eller kontakt kunden og ikke avslutt før saken er fikset! No er eg så jævlig lei! Enten så får dere hjelpe meg å fikse sånn at jeg får overført crypto til andre sider eller så får dere overføre alle pengene mine tilbake så jeg kan bruke noen andre som er mer seriøse enn dere! Dere skryte over at dere er det største firma som selger og kjøper crypto så da må dere bevise også at dere tar vare på kunden deres som gjør sånn at dere er de største! No er det nok. Enten hjelper dere meg eller så må jeg gå neste skritt som tilsvarer avisen, forbrukerrådet, og i verste fall politiet!

Så jeg ber for siste gang hjelp meg så skal jeg fortsatt være dere kunde i lang tid framover! Og igjen beklage mitt ord bruk og stygge ord men eg er så fortvilet og sint. Eg etter sender bilde av regning min

Be wary of Crypto.com, can freeze your account & money without warning!
A week ago I received an email from Crypto.com stating: ""We are undergoing regular routine review and your account has been disabled until this is finalized.

Please accept our apologies for any inconvenience caused by this, as we will revert with feedback shortly.""

To this day my account has is still completely locked with no explanation at all from them! I have over $230,000 in my account and no way to my access my funds! This is is completely crazy and want to give warning to all other users to be wary...as of right now, my money feels like its been stolen!

** This is occurring after I've gone above and beyond to provide all necessary documentation they have ever asked of me. Because last summer they made me proof the 'source' of all of my funds by sending me an email asking for the following: ""1. Declaration of your source of funds - Some examples are: salary, savings, loan, inheritance and etc.
2. Your occupation - title and employer's name 3. Purpose of the account""

I've never had a bank, exchange, or any other company treat me the way Crypto.com has. Having access to your money completely revoked without any just reason and explanation is an extremely scary experience that I hope no one else ever has to go through.

I've written on Twitter and they did promptly reply but could only say that they'd talked to the relevant department and that I'd hear from them soon. I wrote to their feedback@ email address and haven't heard back.

I went online and came across coin-refunds.com they helped me to get this resolved and I'm glad I got my money back, if anyone has a similare experience and want to get their assets unlocked, kindly reach out to coin-refunds. Com for assisitance.

I notice their cost of tokens are slightly higher or lower depending on how they can take advantage. For example: my Eth is higher on every exchange except theirs. So they steal.02 plus the fee to withdraw. Imagine doing this to all of your customers. They're making out like a bandit. An extra $50 they stole which adds up. Taking my coins and deleting account.

Been trying to get a response out of these people for a week I cannot get a response. They keep telling me to waiit. Wait it's all I've been doing l,

All I need is for them to reset my passcode. Most companies can help you in two minutes with this matter. These people won't help you. Sent them a message through chat. They do not respond. Sent them an e-mail, same no response. You will not be able to get a hold of them if you need their assistance. Beware!

BE AWARE SCAMMERS
(check the attached photos, BTC price has not been at $60K since 4/12/2023, they still sold my BTC at $60K)
IN CRYPTO.COM YOU HAVE 2 OPTIONS:
1 SELL AT MARKET PRICE
In this option crypto.com will buy your crypto at a much much lower price than actual market price, so they can then sell it for profit, example if your market value is $6k they will "sell it" at market, but you only get $5200 (they don't sell it, the buy it off you)
They buy the coin from you at low price and then sell it at market for themselves
2 TARGET PRICE
They will force you to place a target price so much higher than actual price, and on top of that they will never sell it so the only option you have is option 1

THIS SINGAPORE COMPANY IS A SCAM AND EVEN EXPERIENCE TRADERS WILL NOT MAKE MONEY
I HAVE EXPERIENCE I TRADE FOR LIVIN AND I COUL NOT MAKE MONEY AS THEY DO NOT ALLOW YOU TO TRADE
EVERYTHING IS CONTROLLED BY THEM
YOU WILL NEVER MAKE MONEY

DO NOT JOIN THESE SCAMMERS

It's fun watching your investment go up and down on the app but impossible to withdraw funds to your bank. Beware.

Don't trust this people! I deposited with the information om their page it has been 13 days am still waiting. Their client/partner Openpayd has inform them about my deposite yet the money has not been deposited into my account! My bank When Send me documents which i send to them yet I am still waiting for my deposite. It has been 13 days since. The costumer service is bad. I Will wait a few days If they don't fix it. Me and my back Will file a police report and also contact the Swedish regulators since We have all the evidence from Openpayd and Swedbank!

100% avoid...this app is designed in everyday possible to not give you your money once deposited. You will have no way to get your money back and your money will be held against your will with no responses from support and no possible human conversation. Even the people replying to bad reviews ask us to contact them through email and even THEY ignore as well

Crypto.com customer support service is terrible. They promise to reply any message sent through live chat service but no one even see those messages. I have sending them messages for 6 days now, they did not even see them. I initiated a withdrawal of $50k 6days ago which is still pending and customer service is silent. Emailed them too but no reply. I don't know how to get them to respond.

There is no way to figure out what percentage they're going to bust you with when you sell I just bought one instantly turned around tried to sell it and they were ganking me for 35%

I contacted support 03.10.2023 and provided all necessary documents.
Today is 30.11.2023 and nothing done, I am still waiting. Plenty different operators in chat writing same phrases with 0 help in fact.
They are obviously ignoring me.
Never keep your money here guys.

I sent $250 from an exchange to my crypto.com wallet and its not there but showing on block chain.
My friend told me to put my private key or 12 words in another app, but crypto.com won't give them to me.
Support made me fill out loads of details about the tx, but why?
It's on the fkn block chain for all to see.
Feels like I'm being scammed