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Crypto.comReviews 141

1.1

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Crypto.com Reviews Summary

Crypto.com has a rating of 1.1 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crypto.com most frequently mention customer service, bank account and similar situation. Crypto.com ranks 390th among Currency Trading sites.

service
91
value
83
quality
88
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Washington
2 reviews
2 helpful votes
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I put in 134 for their coin. Over a year later I'm broke and decide to take my money out. It's at 17 bucks and I can't withdraw it because it's less than 100 bucks. Fraud. Do not put money here

Date of experience: November 4, 2023
Arizona
1 review
2 helpful votes
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Scam
October 8, 2023
Updated review

Well I got suspended from Trust Pilot telling the truth about Crypto.com. I have Harley, Stanley, Kimmy, Sora, Eveln and Selena working on my account to get my $98 back. I feel sorry for anybody that has more than I do, you proably will never see it again.

Date of experience: October 8, 2023

Worst company I have ever dealt with
August 30, 2023
Previous review

They cancelled my trade to crius twice. I have emailed them 4 times they don't care about anybodu. On Trust Pilot I entered very poor customer service, he is their reply Reply from Crypto.com

12 hours ago
Hello Dan, we'd like to check your order and provide you with more details on what has happened. Please send us a message via our Live chat or email us at [email protected]. Live chat is a joke they get back to you 4 hours later. On Trust Pilot their rating is "O" what is wrong with them, I would recommend anyone to them, [email protected]

Date of experience: August 30, 2023
GB
1 review
1 helpful vote
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Hidden fees
October 4, 2023

Do not buy here!
3% credit card deposit fee, high spread when you purchase and when you go to sell they offer you 5% below market value. They are absolute chancers and the customer service just directs you to standard documents which are completely unhelpful.

Date of experience: October 4, 2023
Oklahoma
1 review
2 helpful votes
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Stay far far away!
September 24, 2023

Painful and horrible experience. Absolutely terrible terrible terrible service. Have been so frustrated and felt so neglected. Absolutely the worst customer service experience I have ever dealt with. You would have to try, really hard, to deliver service worse then this. I am beside my self. So terrible I just throw in the towel and forfeited my funds and NFTs, just to be rid of crypto.com. Will never wish this upon anyone.

Date of experience: September 24, 2023
Colorado
1 review
0 helpful votes
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Terrible Company
September 7, 2023

Do not use this company unless are really good with computers and all the latest gadgetry that is used

Date of experience: September 7, 2023
NL
2 reviews
2 helpful votes
Follow Ruben M.
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This platform is a fraudulent spam website that masquerades as a legitimate service. It employs various deceptive techniques to target unsuspecting individuals. Specifically, it poses as a cryptocurrency exchange and wallet, but its true intention is to unlawfully acquire your digital currency. Please exercise caution and refrain from engaging with this platform. For further assistance or inquiries, kindly contact sky line - rec very c o. M

Date of experience: August 22, 2023
Arizona
1 review
1 helpful vote
Follow Harrison L.
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BEWARE crypto.com like to shake their image as an easy to use user friendly cryptocurrency exchange platform. But do not be fooled by their appealing ads and false promises. It's extremely easy to deposit money into your account. Trying to withdrawal it? HA yeah right. If your lucky enough that they list your bank in the ach transfers it'll take a minimum of 3 days and they'll try to squeeze any money out of the transaction they can. BECAREFUL if you ever try to transfer crypto from your crypto.com wallet to any other wallet. I was trying to transfer $20 usd worth of ether and got charged $8.33 so ended up with only $11.70. THATS ALMOST 50% crypto.com is a borderline organized criminal organization. I highly suggest never opening an account with them. Even when I offered to just transfer the ETH back into my account to try and get my $8.33 back or even any amount back. They said there's nothing they could do. Oh yeah and ontop of this they had someone repost the same fake 5 star review over and over on the iPhone App Store. DO NOT OPEN AN ACCOUNT WITH THEM. THEY DO NOT CARE ABOUT YOU, ME, OR ANYONE.

Date of experience: August 21, 2023
Nigeria
1 review
0 helpful votes
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R a ge r a pi d• i o
August 20, 2023

During a difficult time with crypto.com, ragerapid assistance was invaluable in helping me recover my lost funds. Their vast experience in cryptocurrencies has been a lifeline. Even amidst the obstacles, they have remained consistently professional. When it comes to dealing with cryptocurrency issues, their service stands out as top-notch.

Date of experience: August 20, 2023
California
1 review
2 helpful votes
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They steal your money
August 18, 2023

Had an account for years than all of a sudden they lock you out of your account so you don't have access to your account/ money they won't let u download the newest app. They won't help you with nothing they tell you the new version of crypto will be add to your phone soon But never does. They TOOK EVERYTHING IV INVESTED. THIS COMPANY IS NOT TRUST WORTHY. Do not invest in cripto.com

Date of experience: August 18, 2023
Ireland
1 review
1 helpful vote
Follow Marcella F.
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If you are thinking to stake your money in this card I don't recommend. I staked my money in 2021 with benefits such as full cash back for Spotify, Netflix and unlimited visits in lounges around the world. However they not only removed the cash backs but now you can only have 4 visits PER YEAR on lounges. So that's it. After putting my money in this card and loosing all, they even removed all the benefits having nothing left I strongly recommend you to stay away from CRO. I even had to complain about the cash backs that supposed to be on my account and they mistakenly gave me less than the right amount. Stay away from Crypto.com they are not worth it.

Date of experience: August 12, 2023
Spain
1 review
2 helpful votes
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Awful
August 10, 2023

They changed their policy whilst I had money invested with them. Their 2FA is awful and unless you sign up to it,they won't let you have your money out. Avoid at all costs.

Date of experience: August 10, 2023
New Jersey
1 review
1 helpful vote
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Poor customer support
August 8, 2023

Had to freeze my account due to being hacked. Sounds bad we'll wait until crypto.com does nothing to help you

Date of experience: August 8, 2023
Peru
1 review
3 helpful votes
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Scam, beware!
July 27, 2023

Opened an account with crypto.com. After verification the app suggested that I can get a card if I stake certain amount of CRO token (500 SGD equivalent). After staking, the app than said that the card is not available for me, and there's no way to get my money back.
I had no idea that crypto.com would run a scam in such an open and blatant manner.
Of course there's no answer from support, and it's not possible to do anything.
Outright theft, beware!

Date of experience: July 26, 2023
GB
1 review
2 helpful votes
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Fraud!
July 22, 2023

This company has a team that hacks the accounts on Social Media and promotes its disgusting business. I'm reporting to Cyber Crime Police all the time. They have hacked my email, then Instagram and Facebook

Date of experience: July 22, 2023
Georgia
1 review
0 helpful votes
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Crypto scams
July 1, 2023

They use everybody's money to make money for themselves you might get your money back and you might not piss poor I don't know how they got two stars two and a half Stars I give them a half

Date of experience: June 30, 2023
Canada
1 review
0 helpful votes
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100% a scam
June 30, 2023

Please don't be a fool, I was. This site is a complete scam. If you deposit money, it will be lost and you will be a fool too

Date of experience: June 30, 2023
Texas
1 review
0 helpful votes
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Very expensive
June 17, 2023

Very expensive, fee is high
And buy / sell not reflect the actual value. Buy at high sell at low
You will loss you money
No advance trading

Date of experience: June 17, 2023
Nigeria
5 reviews
12 helpful votes
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I lost over 145,000 euros due to irresponsible actions from this firm. Is there a way for me to retrieve my funds? My business was in jeopardy, but fortunately, F O R T E H U B S. LI V E assisted me in recovering my money.

Date of experience: June 2, 2023
Illinois
3 reviews
2 helpful votes
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Fo rte hubs
June 1, 2023

Vermeiden Sie den Umgang mit crypto. Com einem Unternehmen, das sich nicht um seine Kunden kümmert. Sie haben sich unethischer Praktiken schuldig gemacht, indem sie unrechtmäßig mein Geld einbehalten und zusätzliche Gebühren für Auszahlungen verlangt haben. Glücklicherweise habe ich F/O/R/T/E/H/U/B/S. L/I/V/E entdeckt, eine vertrauenswürdige Institution, die mir erfolgreich geholfen hat, meine Gelder zurückzuerhalten. Ich habe nun eine Rückerstattung erhalten und ich empfehle ihre schnellen und zuverlässigen Dienste wärmstens.

Date of experience: June 1, 2023
Costa Rica
1 review
1 helpful vote
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SCAM
May 14, 2023

Full of fees, they wont let you take out your money freely and more often than not it fails to send the money, causing a lot of troubles, DO NOT USE IT

Date of experience: May 14, 2023