Cravetv.caReviews 467

I signed up for Crave back in May of 2019 to watch the Game of Thrones. They offered a 1 month free trial option at the time, if required I could extend it. However, there was a typo in the email address i provided and as such, received no confirmation of my subscription. Also, I couldn't access Crave and obviously couldn't avail of the services either. I assumed that there was some issue and I wasn't subscribed, since I didn't receive any intimation via phone or post (they have my phone number and address). I was charged for the services though. I called and tried to rectify the issue. After almost 45 minutes on call and a back and forth with the agent (Cristy), I was informed that I wouldn't receive a refund. She couldn't share her last name with me either. No managers or supervisors could get on call to talk to me about this. I tried to correct my email address and cancel subscription so as to not be charged for any more of their services. That too couldn't be done on the phone. They are to contact me in 24 hours confirming my email address and then 24-48 hours following that, I could cancel my subscription. In summation, I have been charged for a service that I was not provided and they have an incompetent system in place to protect themselves and keep charging unsuspecting customers. All my calls are recorded as well and I will be using it as evidence at the Better Business Bureau. Refrain from subscribing with this bogus company to avoid a similar experience.

We signed up for Crave to access Dr Who, and have been watching it a lot because they have several shows we like, but we aren't totally happy. First off, they charge separately for tv, movies and Stars/HBO. So Netflix is less than half the price even after they've raised the price several times. There is also an annoying tendency for the title and progress bar often stay up through play and you have to exit and restart several times to make it disappear.

If you have the option, use ANY other streaming service or pirate. Yes, it's so bad I encourage you to pirate every title Crave offers. With every other service, you pay your fee, and get access to content; simple equation. With crave you pay your monthly fee, but if you want to watch the last two season of your show, you have to pay a second subscription to HBO or Starz or whatever else. You search to see if they have a particular movie or show, it'll show you they have it, but you can't watch it, you have to pay another subscription to watch it. And these secondary subscriptions are not a couple bucks here and there, it's the SAME PRICE AS THE ORIGINAL SUBSCRIPTION! For full access, you're paying something like $40 a month! I fully encourage pirating every title crave offers. Buy Netflix and Hulu or Prime, then pirate everything else. Crave not only doesn't deserve your money, but they deserve to lose money for the sheer contempt they hold for their customers.

I have the tv app on my 45 inch samsung tv, the app itself works fine for me but it's incredibly laggy, the continue watching isn't good at all it just restarts the episode from the beginning and theres no fast forward or rewind. Also for some reason every time I open an episode of something it always has the play bar, show name and episode number menu up the entire episode, when it's supposed to go away after a few seconds. Absolutely horrible tv app that needs a complete rehaul in everything about it. The photo I added was still going and I don't know what button would make it go away.

I used to love watching CraveTV but that love has soured into hatred for the service. I have had the service for as long as they have offered it and it worked flawlessly until now. Now for what ever reason my AppleTV's decided that every time I open the app on the TV it would create a clone device on my account which caused a device limit error. I emailed them with my issue and expected a response. None came so I ended up calling after a couple days of waiting for a email to come in. I then got someone who told me to remove all of my devices to fix the issue (MY COMPUTER BROWSERS WERE WORKING) now that I removed them on their trouble shooting after asking before I did this if it was a good idea I can no longer watch the service PERIOD! Until August 3 practically half a month away. I have Crave +HBO so basically lost my $20 for the month. I asked if they could remove this block and they could not so I asked if they could refund me the charge and you know what they did? They Quoted their terms and conditions... Nice Because of them and their troubleshooting I can no longer watch Crave on ANY of my devices... Useless and complete garbage good bye crave and you can say good bye to my telling everyone that you have a great service and being in a tech job for sales that will be a lot of people. But who am I, just a single person a drop in the bucket for your enterprise. All because of a log in limit which no other service has and a service tech who logged me out of all my other devices in troubleshooting.

Tried to buy the Starz upgrade. Couldn't buy in-app - most ignorant business decision since Tim Hortons decided to refuse Debit purchases. Then I got an "error, please try again later" on the website... frustrated, I called Crave "Support" Tech who said my card appeared out of date. I said that could not be true, as I had just upgraded to HBO on the 24th of June. To this, he asked what that charge was (exactly) which seemed odd. Then he put me on hold. Came back and said the 'only way to help me was to get: the amount of the Crave subscription charge, my credit card details, email & password!

Why are support ppl asking for sensitive data? If I had actually given all that info, he would have had enough for total fraud on my credit card account. Absolutely APPALLED by this. Also - why is Crave making it so difficult for even a technically savvy individual to purchase your services?

Support tech said his # is EZ*******. But I didn't ask for his password..

I subscribed only for HBO, however I quickly returned to torrenting since it was both faster and higher quality. I wish there was another option in Canada, as I want to support the shows.

Specifically, I get buffering issues at 720p (maximum available quality for streaming on computers) while on Netflix I can stream at 1080p or more with absolutely no buffering problems.

The site is slow and over-engineered. The Android app requires frequent force-quitting and is full of bugs. It always feels like a huge hassle to open up Crave TV, to the point where I often change my mind and opt to do something more productive instead.

Just now, I tried to watch The Wire, and it told me I couldn't watch it because of parental controls. I am the only person on the account, and have never touched the parental controls. After calling tech support, it turned out I had to log out and then log back in again. 30 minutes later, I'm here writing this review instead of watching The Wire.

So annoying, it seems to get worse. I have the latest PVR's so that excuse doesn't work. I have two brand new TVs, one Sharp, the other Samsung so they can't blame the TVs. All of my other apps work no problem so that excuse is gone. My modem is the latest tech and my wifi is amazing so those excuses are out as well. I restart, unplug, wait two minutes and more, so those excuses are gone. Is it just a really bad service without all the amazing Netflix features like "continue watching " for twice the price? Is it about time that crave just gives up and should just sell to Netflix already? If I wasn't so deep into Billions, I'd cancel for sure.

If I could give Crave 0 stars, I would. Offering limited seasons of some shows and making it necessary for customers to subscribe to the Movies + HBO package to watch other seasons or titles is total BS. What a counter-intuitive marketing ploy: I cancelled my subscription with the introduction of Bell's money grab. I didn't lose anything by cancelling since the site regularly freezes and/or crashes, and I can watch all the titles on Crave elsewhere at a fraction of the cost or, in some cases, for free. Don't waste your money on a Crave subscription!