Crate & BarrelReviews 123

I didn't get anything from Crate and Barrel but I DID get their catalog in the mail and I have to say only people with more money than sense would but things here. Everything is over priced on the order of +500% minimum. Seriously, a bundle of Palo Santo sticks for $19.99? I can literally get the same thing at my local new age store for $3.99. And that's just one example, with every page I turned I saw things priced at $99, $199, $499 that I could get (exactly the same thing) for a fraction of that cost elsewhere...

I never thought in this day and age that a company would not have a email account! I never thought that when you have to talk to someone about an order that it would be this hard to get in contact with someone at a place of business! I bought on line glassware on Aug 16,2020 and used a paypal account through my husbands paypal account and never got a order number or any shipping information and it has been a week since I placed an order! They did however take our money! My husband tried to get ahold of them on the phone it says 24/7 but when I went to check them out on line it says not open on Mondays! What a terrible way to do business. I would never recommend Crate & Barrel to anyone. And in order to do a review I have to claim that I am not writing a false review now why would I do that! And I have to register on Facebook to make it legit! What a $#*! backwards company this is for sure!

Crate & Barrel, what happened to you? Let's just say this company has taken a nosedive in customer service, particularly their online department. I placed an order online for an item that was backordered. Before placing the order, I contacted customer service via text (they no longer are taking phone calls?) and the rep assured me I wouldn't be charged for the item until it was available. Well that turned out to be a lie, because right before I hit "Place Order" I was warned that I'd be charged a 50% deposit. Uh, OK, whatever. I also asked for a coupon to be applied to the order that wasn't working for me, and, again, the rep reassured me it'd be done. Well, I contacted them 24 hours later, after it appeared the full amount was now being charged to my credit card. Not only did they knowingly charge the FULL AMOUNT of the order despite what I agreed to on their website (50% deposit), I found out the 20% also wasn't applied. They tried to weasel out of applying the discount because they claimed it wasn't a valid coupon AND said that I would have to pay the full amount because it was a store pick-up versus having it shipped. That made no sense to me and certainly wasn't disclosed when I made the purchase, which means they are fraudulently charging people amounts they don't agree to. I immediately told them to CANCEL the order and I'll never be doing business online again. What a nightmare!

Ordered two sets outdoor table and chairs. One table and chair received broken.
Customer service amounts to 20 minutes on hold and being persuaded to pick their text option. Text option is crazy stupid... 5 days of text 4 different folks... replacement table is 4 months away... when I ask to cancel the replacement table... customer service hit rock bottom... please run from this company. Do not reward this practice of companies trying to wear you down with hurtle after hurtle to cancel a purchase due to their poor customers service. I would never recommend this crooked company or its business practices... this lack of customer service is a well thought out business plan... not a one off... please read the other bad review

On June 27,2020 I ordered three items off of a bridal registry at Crate and Barrel. All items were in stock. When they finally arrived two of the three were broken. I texted, called, and emailed trying to get the items replaced in time for the shower which was on August 8th. When I finally got the replacements one was correct and the other was just an entirely wrong item. More texts, more phone calls (after two hours on hold for each call I finally hung up), and more emails which included sending pictures of the correct item repeatedly, and I finally received the correct replacement on August 6. From start to finish, for my one order, I received 22 emails from Crate and Barrel customer service and at least three texts, Not to mention the multiple hours I spent on hold hoping to talk to a human being. Fortunately, the bride-to-be did get her items. However, at the shower two other gifts from Crate and Barrel were opened and found to be broken. Such a shame! Terrible customer service.

A bed I ordered was first delivered on June 11 with missing hardware. You'd expect this kind of logistics blunder from much lesser brands, but not with the premium we pay for CB merch. And so began the customer service nightmare. I was passed between so many cs reps I've lost count, and each time having to re-explain what happened and re-express my frustration having just moved into a new place with our newborn without a bed. It's almost as if the note each rep left for another was "customer didn't get some bolts for the bed lol". Initially it also bordered on insulting when all they could offer was a refund on original shipping or 10% discount or 15% discount (they give 15% discount codes to newsletter subscribers almost daily...). A week ago finally arrived at an agreement of a 20% discount and that the replacement bed would be delivered a week earlier than what the previous rep insisted the earliest humanly possible delivery date could be. I had asked for confirmation of the delivery date and I received one. That day has come and passed today with no delivery and no answer when I called the delivery company number. I mean I really don't know what to say anymore...

I have purchased over $700 worth of merchandise over 2 orders. The first order shipped out in a timely fashion. The flatware from that order had black spots after 6 weeks of use. To get anyone help me to return the items is impossible. Unbelievably bad customer service. The second order was placed over 3 weeks ago. It has not shipped yet. Crate and barrel is the only company to charge shipping during the pandemic. Stay away from this company!

Wow. These people are unbelievably bad. I understand that it's the holiday season, but not only do they not respond to communication, when I FINALLY reached someone, they were snarky and just flat out lied. The delivery date for my order changed multiple times. It arrived today, and one of the items is broken. I'm not even going to do anything about it because they are so difficult to deal with. Also, don't try calling them for missing information about a product. They'll read to you from the website. They used to be a respectable company with quality service and merchandise. Not anymore. I'm beginning to think I'm going to have to go back to shopping at retail stores and not online. They take your money and then F you.

I ordered their own name brand high end down flled sectional, a little over a year later the cushions are all indented and floppy, the down literlly broke down so the cushions do not even stand on their own. I contacted them, in fact, emailed them four times to see what they could do for me. They requested a photograph, although I do not know why since they have not even given me the courtesy of a follow up, it has been over a month. They clearly do not care, so do yourself a favor and do not order from them.

Ordered a custom chair and sofa in August. Credit card was charged in October. December 7, and nothing has been delivered. Called them and spent two hours on the phone with customer service. They knew it had been shipped - they just couldn't locate it. Offered a store credit and we said no - we wanted a full refund. Said they would have a supervisor call us back within 5 hours. Nothing. Called the next business day - same exact scenario Final put in a dispute with the credit card company, which is refunding us our money, and hopefully sticking it to Crate & Barrel. We have always been very satisfied with them, until now. Stuff like this can happen, for sure. But to have such lousy customer service in this day and age is irresponsible.