Crate & BarrelReviews 123

Several years ago we purchased two beautiful matching expensive sofas from Crate and Barrel. Within a year the material wrinkled like a shar-pei puppy and developed cavernous pits where you sit. We were careful with the sofas, rotated cushions regularly and they were lightly used by adults. In less than 3 years I had to replace two ugly trashed out sofas. Crate and Barrel sells nice looking, trendy sub-par junk wrapped up in slick advertising and presentation. If you want 'quality' you won't find it here.

Ordered 5 kitchen items as presents. First shipment of 3 items looked like USPS was using the box as a football, with 2 of 3 items broken. Second shipment of 1 item came in ok. Still waiting for the last item (it has been more than a week since the order was placed). Tried to contact customer service about the broken items - their web chat service is a bloody joke, nobody alive on the other side of the chat. Calls (presumably with someone alive) are limited until 7 pm CT - apparently their schedule supersedes mine as a customer. Never again I will buy from this overpriced company.

Ordered a couch a year ago and finally received it and half the couch was missing. We were told the other half was coming 2 months after the first delivery. Waited around for 3 hours and the delivery truck came and the couch wasn't even on the truck. Horrible customer service and now we are waiting for the next time our couch may come, I have my doubts. Tried to return and we were denied!

So, the damaged product I received after waiting 5 months revealed the Tate Media Console is mostly walnut veneer with no identifiable "solid' components. I put this in my review, they "moderated" the content (deleted photos & text), posted only my one-star rating & replied I may edit my review - but neither the website nor app allows one to edit or leave another review. SHADY business practice…So, here's my review and pics, you decide (and don't buy the console unless you'd like to drop $1,100 for a piece that isn't advertised).
"Waited 5 months for a credenza which was smashed inside of an undamaged box. Disappointed to say the least but more disappointing was what the damage revealed: it's mostly veneer when the listing said both solid and veneer. I have no clue what parts were solid but can attest from the damage such components which SHOULD easily be solid (doors and drawer fronts, top/floor of console box) were indeed veneer atop pressed wood composite which flaked from the damage. Walnut is a solid and strong wood, so if the base or bottom 'floor' of the box was solid, why attach an iron plate for strength? Whoever C&B contracted with to construct this piece placed a damaged credenza into a crate for shipment to Ryder Last Mile, the back of each drawer face had divots around drawer slides which couldn't be from transit (veneer), both doors were smashed-in (veneer) & the top surface edges dinged with NO damage to the exterior or interior packing materials. A swing and a miss but most disappointing was the poor quality- I'm certain this piece would not hold up to movers if it had such heavy damage during the exceptional packing for initial shipment: reminds me of the cheap Sauder furniture of the 1980's which smashed every time the Navy moved us."

Christopher was excellent! Timely, knowledgeable and got the job done to my request! No problems st all

Jimena from their customer service team seriously made my day! She was so helpful and so professional! I would recommend this store 100 times. Someone give that girl a raise!

The worst... unprofessional... joke... oh my goodness, I cannot find the words to form a sentence that accurately conveys the level of incompetence, the unbelievable disastrous experience we had with the Crate & Barrel wedding registry. Best advise I can give is STAY AWAY FROM CRATE AND BARREL!

On June 7 I ordered an apron for my nieces bridal shower on July 9. A simple apron, NOT monogrammed or special, just an overpriced apron. It is August 4 and just yesterday I got an email letting me know my gift has shipped. At no point did customer service reach out to let me know that my order would be delayed for two months. Our family was wondering why we didn't send a gift. It is embarrassing. We aren't in covid lockdown anymore and shipping issues have been resolved by all the other companies I order from. So, this will be the last purchase I ever make at Crate and Barrel. Pottery Barn is basically the same store with far better customer service and product availability. You guys do not know how to treat your customers.

CONSUMER PLEASE BE VERY CAREFUL ABOUT WHEN YOU WILL BE TOTALLY RESPONSIBLE FOR A BACK ORDERED ITEM. It seems C & B feels empowered to hold you responsible for an incomplete order whenever it is convenient for them to do so.

We are very dissatisfied with the billing policy Crate & Barrel (C & B) employs on back ordered merchandise. We ordered a product from C& B's gift registry for an August wedding on May 26,2022. We were given an "end of June" delivery date. We were charged 1/2 the cost of the product plus all of the shipping + Tax. We knew this going in which was fair. Our reasonable expectation was that balance due (the second half of cost of the merchandise) would be charged to the credit card we originally used when the merchandise was finally delivered. Last week we were informed that the expected delivery date was now late July. It seems they have one of the boxes that comprises the total order but a second box associated with the merchandise was somewhere in shipping to them and would finally be deliverable in late July. This is certainly understandable. What was not understandable, reasonable, and/or ethical was that C & B has now billed our credit card for the balance of the order as though the order was completed. C & B's seems to consider the order now billable because it is on a ship somewhere in the Indian or Pacific Ocean with our order number on it. This seems to the old Accounting Professor's mind to violate any reasonable definition I can think of to define when a customer is responsible for an incomplete order much less reflect the rules governing GAAP income recognition.

I purchased a couch in January 2022. It is July 2022 and the couch is STILL not here. Customer service gave me the run around and kept saying it was a "global supply chain issue" but then told me the couch is manufactured within the United States? It doesn't make sense. I received a call today (July 6th) that the couch is ready WHOO HOO, but can't be delivered until mid-August! The sales person at the store (Robert at Avalon- Georgia) giggled on the phone when I told him how frustrated I was, and he said "yea, that's an unfortunate situation." I will never purchase from Crate and Barrel again, and I will tell everyone that will listen of this awful experience. What a horrible way to run a company. If you can't walk out the store with it... don't order it!

I used to recommend this store, but I have been experiencing lousy service and the worst delivery I have been seeing in Miami. I've trying to receive a mirror for two months, and they didn't go into my client's home ( with elevator reserved and COI submitted). They sent a message and with you not see at the time they even go there. I'm trying to reschedule and do all the work again. But we need to wait more than two months to reschedule. Now, I'm trying to cancel this order, but I can't do it at all. They asked me to wait for more 24hrs, System problems! OMG! I haven't seen anything similar! Good products, worst customer service. I don't recommend it anymore

Ordered a bed in April. Said it was in stock and would be ready by the end of April for delivery. It's now June and nothing. Why keep promises you don't intent to keep? I don't expect this from CB…I expect this from a discount store. I've bought a lot of items from CB over the years but I am feeling this may be my last order from them ever. Horrible customer service!

Míguel was quick, efficient and extremely professional. I will seek his services in the near future.

For as much effort as they put into designing great looking furnishings, too often they fall short on quality of materials used and customer service. I am quite surprised by the negative reviews of merchandise at their site. Don't know why these reviews don't get them to "up their game." They have these great looking rugs, and then you read the reviews and you find they do not wear well -- loose loops, falling apart, etc. While it is always hard to judge color on a monitor, they seem to "pump up" the color in their images which is misleading. They make the colors more vibrant than they are in the actual merchandise. The negative reviews at their site makes me think they do not test things and have issues with quality control. Their website / shopping cart does not function properly. Trying to use their system to get a shipping quote made me want to pull my hair out. After my most recent experience I would give C&B 5 stars for design (really like the look of their furnishings) and 2/5 stars on the rest.

I don't even know where to begin. Purchased a couch and dining room table from Crate and Barrel 12/18/21. The items of course were back-ordered to March 2022 for shipment. We reluctantly purchased and were excited to see the items ready to ship by March 23rd.

The confirmation email comes along that items will be delivered between 12:45 and 2:45pm. Then... nothing. No one showed, no one called, no one sent an email, nothing.

Allegedly, the driver was sick - but again, this was multiple chats and calls to Crate and Barrel. They then inform that we will not be able to receive our items until March 30th, an additional week. Unfortunately, knowing that the items were "en route", we had gotten rid of our old items to prepare the space. We are in an empty house without any solution, hoping that the 30th will work.

What kind of customer service is this? No notifications until we call back, only to know the delivery dates of screwed up logistics take a backseat to place shipping on the 30th? This is the only store in which this type of delivery challenge has taken place, ESPECIALLY without any courtesy of giving us a call. I will never buy from Crate and Barrel again... not even a fork.

If you find something in one of their stores, but they are out of stock, don't order it from their warehouse if it could be breakable. I ordered two platters--which were on the heavy side--and the warehouse person put them in a large box wrapping them loosely in bubble wrap. They arrived badly chipped. Such a stupid, sloppy and avoidable mistake. As the items were no longer in stock, I did get a refund, but I would have preferred two intact plates.
Crate and Barrel, take a look at how your warehouse people are packaging the goods!

There were no 16x20" slabs to be found anywhere for under $75.00! I tried everywhere! Crate and Barrel had even bigger ones (16"x24") for only $49.99! I just checked the price, now. They have only gone up $10.00! I paid 10.00 and some change for shipping, 5 something for tax, and it was still 15 dollars less than everyone else not including other people's shipping and taxes. Forgive my messy hair in the image. I am so multitasking today it isn't even funny. Anyway, this slab is 3/4" thick! I love it! I can roll out my doughs and put it back behind the rolling cabinet when not in use. It matches my marble rolling pin, too. I don't accept compensation for reviews. I do this to help people stuck on what to buy and where to find it like I was. You probably won't find a slab this size cheaper.

Hello - in November of 2020, we ordered a sectional couch.
We were told it would be delivered by the holidays. Didn't get the couch until the end of February. While the delivery crew was unpacking the couch, several roaches jumped out from the packaging. Obviously, we refused the delivery.
Called management, promised to deliver a replacement couch in 2 weeks. 4 weeks later a replacement couch was delivered. After the installation and a brief inspection, there were several defects identified. Crate and barrel sent an inspector. Inspector confirmed the defects and ordered another replacement couch.
Today, May 10, another replacement couch has been delivered only to find that it was our original couch (with roached) packaged and shipped back to us.

This is unbelievable. What kind of business Crate and Barrel is running now. Used to be a very trusted company.