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I got a vegetable plate and water. I'm sad to say that the best part of the meal was the water. The broccoli was half cooked, the turnip greens tasted like a wad of grass, the okra was over cooked and hard and the broccoli casserole had no taste. I'm embarrassed to say that I paid $13 for that mess.
It's a very LONG STORY, but to simplify it, a male employee who is either a dish washer/table cleaner. Caught him in the act of LEERING at my 4 year old granddaughter. Told our waitress who told the mgr on duty and his solution was "he isn't allowed back in dining room" really, that's your answer. At least 4 waitresses came to our table to tell us this guy has made them feel uncomfortable and has made lewd comments to them. There are minors working here and at least 2 of the waitresses who spoke with us said they were 17. I had to summon the mgr to come speak with us, he was being a coward and trying to avoid addressing this nightmare. He apologized and said "it's being handled" I told him you are going to have lawsuits on your hands because of this creep. I told him this wasn't over by any means. Plainfield PD was notified and officer referred it to the child crimes unit. After 20 times of trying or so I finally got someone from corporate to call me back. Absolutely NO ONE would call me back, I remained diligent and just started calling anyone and everyone at the corp office. Lady in their "risk management" dept called me back and I told the ENTIRE story. Was out $125 and we were celebrating a family event that evening and it turned so ugly. They did refund my money, we will NEVER be patrons of the Plainfield Indiana store. I told the risk mgt person they are going to have lawsuits on their hands if they don't address this immediately. She assured me they will thoroughly investigate. Had a mother of a young waitress that works there private message me to tell me that this guy makes her daughter uncomfortable and others have complained to the mgt there and NO ONE seems to care. Im hoping my story and my diligence will change that for all employees there. Watch your children at all times, these MONSTERS ARE VERY REAL AND OUT THERE.
The last few times that I went to the West Monroe, Louisiana Cracker Barrel the food was cold. I went there yesterday and getting a table was no problem. There were very few people there. However, I waited for 15 minutes and never saw a waitress or waiter. One lady told me their food was cold and another person wished me good luck on getting waited on. Neither had seen a waitress since their food had been delivered. I got up and left.
I have never had a bad experience at Cracker Barrel until today
Meat was very fatty- left most of it
Bread and muffins were stale and tasted like cardboard
Food overcooked
Small portions
Waitress (Colby) was great but food took a very long time to get to us
My family and I with a newborn eat at Cracker Barrel in Cumming, Georgia today it took them one hour and 52 minutes to serve our food we had appetizers that was served. 40 minutes late. Food was mediocre now the waitress was very good but the cook staff.needs to be replaced very unprofessional if you can't move people quicker than this, you don't even need to have your doors open and they probably wet and 30 customers seat but it really don't matter because I will never go back
I had a bad experienced with Cracker Barrel and it was with a shift manager on 7/28. I wrote a full review on their website. Till this date no one from guest experiences has aver called me. Poor customer service. I doubt I will ever go back. When I tried to call Guest services all I got was busy signals.
Cracker Barrel Is our go to place when traveling especially when looking for some home style cooking and comfort food. We have eaten at Cracker Barrel Restaurants from coast to coast and appreciate the constant food quality and gracious service. We appreciate the welcoming and positive atmosphere offered to all customers. Thanks for a job well done and keep up the great work!
The food was good but the chicken tenders were dry and the biscuits were very good, the fries were good
Sad experience with to go order at w henrietta ny CB this am. Had to go back twice for food they didnt put in order. Got to the park to eat and no napkins or plastic ware. Drove home. By now eggs ice cold, toast had no butter. To make things worse i called to speak with manager only so she/he would be aware and talk w staff as needed. Waited on hold 12 minutes then someone came on and said the managers (2) were yoo busy and i should call back later?!? Unbeleivable gall. It was very slow when i was there. Not done yet! Tried to leave feedback on their guest relations site. Got all the way through the explanation when the site froze up. When it finally came back it wouldnt let me put in contact info so i could not submit. Im totally speechless.
The Cracker Barrel restaurant in Foley ALABAMA is a great place to eat. Our server Rosemary W. Was amazing and super friendly! The cashier Trudy was very informative and friendly.
I went to eat breakfast at Cracker Barrel in Myrtle Beach, SC Sunday 7/16/23. Waited 5 minutes to finally be seated. Then waited again to order while waitresses were hanging out in the back doing nothing. Next to us was a big group of people that were so terribly loud. One women from the group screamed when she laughed it was so loud it hurt my ears. Not sure if serving alcohol for breakfast is a good idea. Alcohol makes people rowdy & now cracker Barrel's breakfast time is like a noisy Sports bar.
The waitress for our table seen us when we sat down. Then another family of 7 people sat down about eight minutes after we arrived. We kept waiting for a few more minutes. The waitress finally told us she will be with us in a minute. She came back & dropped off straws & napkins but never asked us what we wanted to drink. Then when she came back she took the order of the family of 7 that arrived after we did. Not sure why the waitress didnt take our order first since she seen us when we first sat down.
Me & my group left very disappointed! Dont ever want to go back to Cracker Barrel ever again! It was the worse experience ever. I use to eat at cracker Barrel all the time. Not anymore. It was the worse customer service I have ever experienced!
The food waiting time was so long we had to wait 40 minutes to get the food and 15 minutes to get our drinks and the food was good and my sister got her food and she ordered macaroni and it did not come out and the guy said 15 minutes really you don't have to wait 15 minutes to get a small macaroni but it not come out like 35 minutes later and we had to order more food and it has been a 1 hour waiting for the food we order to go and we order dessert and we said fast and he ran so fast and they have not been like this in a while so don't come here. From Gabriella scerati
Very poor service. Food ok. Very loud. When I went to pay the check, I was asked how things were, I said my honest appraisal, and immediately the cashier started making excuses. Plausible excuses… you cannot get workers… but don't ask if you don't want to know. The quality of food and services have spiraled for years…
I don't like to leave bad reviews and I understand if you get busy or if you are out of a product. I have been to this location 5 times in a week. Wasting my time and gas I guess. My name was suppose to be on a list for a product. Not that this matters but I just had heart surgery and took my time to go here not feeling well to do business with this store. I left my name and number not once but 4 times. Again, I get if you are out of the product and I get if you are busy but it's poor customer service to not return a call after all these visits and being told you will called in the morning. I'm not mad they don't have what I need or actually I don't know if they do or not, no one will call me back. I've worked in the industry my entire life and this is a business killer. You need real leadership and commitment to your guest. If you don't intend to ever call then say so, I'm good with that too. But to say something and never do it is not ok. Beware of the League City, TX location
Cracker barrel food has gotten so bad.Last time I got multiple things with my family because we wanted to try everything, and it was all so nasty. The shrimp was doughy and the chicken was so undercooked. Also, people were very rude when we asked for a refill for water. Im never going to eat there. I'll only go look at the little shop they have. Also last time I went, the bathrooms were so freaking nasty I had to wait till we got home
Store #195 in Lansing - Waited 45 mins after ordering. Hub went to the kitchen (because no waitress to be seen) to be told they had a catering order they were working on but ours would be next. Seriously! 7pm at night for one and you can't multi-task? Or even keep your guests informed? The managers answer was "let me check on your food" Um absolutely not! Never again!
So disappointed that our favorite restaurant can't stick to serving food to families without taking stands on cultural politics.
Eggs were not cooked as instructed and the pancakes were burnt. I had the vegetables and the only thing I could eat was the pinto beans and apples. Will not return.
I just got the worst Food I've ever eaten from Cracker Barrel in the 80s were old and tasted like they were almost bad. The bread was sour the steak was soaking tub. Good night Link got it as peppered so bad you couldn't is it I knows the hashbrowns casserole had bad, sour cream, or something in it.
I am a disabled Veteran and I am Appalled at Cracker Barrel's Policy of Supporting LBQT PEOPLE and Yet will not giving our Courageous Veterans a discounted meal. Cracker Barrel needs a complete Overhaul of all their Corporate Management. Why Are their decisions so critical and Uncaring is a Complete mystery. We will no longer be supporting this restaurant or their Policies and recommend our Veterans do the same.
