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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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I was very happy getting the information i was looking for so i can chat with my dr about a different mask and head gear.
I received an email shortly after placing my order with CPAP.com indicating an issue. After contacting CPAP.com, Mary B. Looked up the problem and had the order ready to ship in short order. Mary B was very efficient and prompt in taking care of the iisue. I look forward to using CPAP.com again in the future.
Hi Steven,
We are very sorry for the issue with your order. Thank you for letting us know that Mary, managed to resolve your concerns. We look forward to hearing from you again soon!
Daryl and Agnes were very helpful with me as we set up my account, verified my prescription arrived, and made my first order.
Hi Cynthia,
That's wonderful! We hope to hear from you again soon.
Customer Service rep. Carol was able to assist me and give me a nice and easy transaction. BUY HERE!
Hi Kerry,
Thank you for sharing your experience with us. We hope to hear from you again soon!
All My questions were answered promptly and satisfactorily. I'm happy with the interaction with the person on the chat.
Hi Marie,
Thank you for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.
I unboxed my new air mini system and had some questions. Daryl was on chat with me and answered my questions then he had Agnes call me immediately to complete the transaction. Both were extremely helpful and professional. /we got it done quickly and efficiently. Thanks!
Hi Lisa,
We are glad to hear that you received the needed assistance from Daryl and Agnes. Thanks for sharing your experience with us and we hope to hear from you again soon!
Ms. Daryl is so nice and give the best feedback to me! She gives the helpful assistant and solve my problem about my preset. Thank you!
Hi Chunyen,
We're glad to hear that Daryl, provided you with great assistance. Please let us know if there is anything else we can assist you with.
Had questions about my order. Got a great and support from Daryl. Got all the information I needed quickly.
Hi Efraim,
Awesome! We hope to hear from you again soon.
I got really good, patient, and helpful service from Ashleigh today at this website trying to figure out the fit for the mask I wanted. This is a good site to order CPCP equipment from.
Hey Levi,
We're glad to hear that Ashleigh provided you with helpful service. Please let us know if there is anything else we can assist you with.
The associate took their time to satisfy my inquiry with professionalism. They looked into details, problems and solved it to my complete satisfaction...
Hi Henry,
That's great! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Chad treated me as if my needs and questions are a priority. His patience, professionalism and detailed comments were extremely helpful. I really didn't expect chat to be so amazing..
Hi Irsabenda,
We are pleased to hear that Chad provided you with the level of service you deserve! Thanks for sharing your chat experience and we hope to hear from you again soon.
I writing this review from an order I placed withCPAP. The individual Ashleigh M handled my request with professionally, never made me feel taking too much time with questions, etc. Explained all details about my request. Offered to send any additional informaton needed.
Ashleigh represents what our companies should stand for. She is a gem. She was a relief in an environment that we have to deal with today. I'm a senior and she showed patience throughout our conversation. This company is a family owned business. It shows what a company like this can offer the services that they and their personnel can provide. I would highly recommend them to anyone and I will also place any and all orders with them again.
Never felt was wasting her time. Offered to be sure I understood all the issues that may arise in installing my Cpap Freedom Battery.
I would recommend this company to anyone who needs supplies for your Res-Med Air 10 cpap machine.
Hi Dean,
Thank you so much for letting us know that Ashleigh, provided you with the level of service you deserve! We'll be sure to share your kind words with Ashleigh and please let us k now if there is anything else we can assist you with.
The problem that I had…was my product couldn't be shipped to Canada. Thanks Chad for your help! I will have to look more local
Hi Susan,
We are very sorry that we weren't able to ship your order to Canada. We are glad to hear that Chad provided you with the needed assistance and please let us know if there is anything else we can assist you with.
I love this site and have used it for many years. I just received an upgraded machine and Chad was very helpful getting me set up with the replacement parts I will need. I recommend this site to everyone who has a cpap machine.
Hi Eydie,
We're so happy that you received helpful service! Thank you for the recommendation, we appreciate your business and hope to hear from you again soon.
Excellent customer service. Chad was very helpful. Good company to do business with. Live chat screen covers to much of screen to shop while awaiting response. Minimize button would be good so as not to end chat.
Hi Robert,
We are pleased to hear that Chad provided you with helpful assistance. Thanks for your valuable feedback regarding the chat screen and we hope to hear from you again soon!
Chad did a great job of walking me through the order process after my Dr uploaded a prescription. Made the entire process simple Much appreciated!
Hi Thomas,
We are glad to hear that Chad provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
I have used cpap.com for several years and have always been super pleased with the service. Chad was very helpful this morning when I had a question about reordering parts.
Hey Melinda,
That's wonderful! We appreciate your business and hope to hear from you again soon.
Willingness to help on the phone. Positive Attitude. She always try to obtain better pricing. Whether it was shipping or quantity discounts
Hi Abraham.
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
The customer service has been excellent in answering my questions in a clear, positive manner. Enjoyable experience.
Hi Kevin,
Thank you for sharing your experience with us. We hope to hear from you again soon!
There was a problem with my prescription so I used the text messaging option to resolve it. Daryl was really helpful and polite. We updated the information quickly and easily. Great service!
Hi Dawn,
Thank you for letting us know that Daryl managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Angie,
We're glad to hear that Daryl, provided you with the needed assistance. We hope to hear from you again soon.