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CozyWinters

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CozyWinters Reviews Summary

CozyWinters has a rating of 4.5 stars from 2,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CozyWinters most frequently mention customer service, great product and cold feet. CozyWinters ranks 1st among Jackets sites.

service
17
value
17
shipping
19
quality
17
This company responds to reviews on average within 0 days

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6,833 reviews

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Daryl L.
1 review
0 helpful votes
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Received boot warm that the heater did not work. Contacted customer service, got prompt excellent response from both cozy winter and gear dryer. No questions no hassles. Highly recommended you company

Date of experience: April 20, 2019
Julie X.
3 reviews
0 helpful votes
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Love the product
April 16, 2019

Love the product

Date of experience: April 16, 2019
Roland P.
1 review
0 helpful votes
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It was easy to find what I was looking for
April 13, 2019

It was easy to find what I was looking for.

Date of experience: April 13, 2019
Indiana
1 review
1 helpful vote
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I just want a refund, I've called the CEO, talked to the worst customer service department I have ever had to deal with.

Date of experience: April 11, 2019
Audrey A.
2 reviews
0 helpful votes
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I have tried to reach to the customer service, but I haven't received any good solutions.

Date of experience: April 6, 2019
Nancy E.
6 reviews
0 helpful votes
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A great shopping experience!
April 5, 2019

A great shopping experience!

Date of experience: April 5, 2019
Very H.
1 review
0 helpful votes
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Very easy to find & order what I needed
April 4, 2019

Very easy to find & order what I needed.

Date of experience: April 4, 2019
james k.
1 review
0 helpful votes
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Excellent communication
April 4, 2019

Excellent communication

Date of experience: April 4, 2019
Ashley Z.
2 reviews
0 helpful votes
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Information was clear and concise
April 2, 2019

Information was clear and concise

Date of experience: April 2, 2019
m L.
2 reviews
0 helpful votes
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A
April 1, 2019

A

Date of experience: April 1, 2019
Loren G.
1 review
0 helpful votes
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Xx
March 30, 2019

Xx

Date of experience: March 30, 2019
GALE S.
1 review
0 helpful votes
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Everything went pretty smooth, from ordering to exchanging an item. My items came pretty fast.

Date of experience: March 28, 2019
Eric T.
1 review
0 helpful votes
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Had a issue with the Rover pet jacket
March 28, 2019

Had a issue with the Rover pet jacket. I contacted customer service, they was very helpfull and replaced the product, it was a promt response to the issue at hand. I was very satified with my transaction.

Date of experience: March 28, 2019
Craig B.
3 reviews
0 helpful votes
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The replacement cleats are the wrong thread
March 28, 2019

The replacement cleats are the wrong thread. The cleats that I received are basically 6mm wood screws. Neo Stabilicers are a short 6mm fine thread screw.

Date of experience: March 28, 2019
Ruthie H.
1 review
0 helpful votes
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WOW!
March 28, 2019

WOW! Shipping is so high!

Date of experience: March 27, 2019
GB
1 review
0 helpful votes
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Very happy with this product. It's only been in place for about a week now, but seems to be very well built and the right level of warmth.

Date of experience: March 25, 2019
Bill K.
1 review
0 helpful votes
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Best company to source your heated gear
March 21, 2019

Best company to source your heated gear.

Date of experience: March 21, 2019
WILLIAM W.
1 review
0 helpful votes
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I have purchased several heated ski gloves from you over the years. I do think that they all have lasted for shorter periods of time than my expectations. The zanier brand has the best durability. They all seem to fail due to some issue in the 'switch'. I now see on the new product that Zanier has moved the switch mechanism to the battery--hopefully this will result in better durability or at least the ability to swap out the battery should the system fail and still use the glove. I ski in weather in Michigan that is not uncommonly in the single digits especially in Jan. I have hottronic boot insole heaters that work well and last although I have swapped out the heating element in the boot insoles at least once. Hopefully this new pair of gloves will prove more durable!

Date of experience: March 21, 2019
L S.
1 review
0 helpful votes
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Pretty good
March 21, 2019

Pretty good

Date of experience: March 21, 2019
Joan R.
1 review
0 helpful votes
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Finding product was so easy
March 19, 2019

Finding product was so easy

Date of experience: March 18, 2019

From the business

Write a Review if you had a good experience with CozyWinters and want to share with others. If you didn't, then write to the CEO at [email protected], so he can address your concerns.


cozywinters.com
Santa Fe, NM, United States