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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was very pleased with the quality of the cover. It's definitely not a cheap quality.
From start to finish, Covers and All did an excellent job. I have nothing but praise for their work.
I ordered a cover for my outdoor kitchen, and provided the measurements they requested from a mock up drawing after providing a several pictures of the area to be covered. The cover was delivered with all measurements as the design shop requested. However, they did not request the correct measurement for the faucet. Instead, they requested the measurement for the sink ( from the left edge to the sink area), big difference. Therefore, the cover doesn't fit properly. I have reached out to the company on several ocassions to no avail. They continue to tell me the manager Marshall will call me; thus my title of this review ( Still waiting). My next steps are to let you the public know that this is NOT a reputable company, so don't waste your time, money or effort if you're looking for a good product. I will continue to update you as I contact and hear from the Better Business Bureau.
I got my order done fast and prompt. They printed my business logo on it and I was beyond excited to receive it. Thank you so much!
Timely delivery, good tracking during shipment, product exceeded my expectations - AND, they included a huge very duable duffel.
Well detailed, organized and speedy delivery. Very happy and satisfied. Willing to tell others and that's saying something in favor of CoverAll
Easy to understand website. Friendly user and intuitive
The ordering process was great. It was easy and I liked the design confirmation process. I received the cover today and I expected the base color to be more of a beige color. The actual color is kind of a tan to a pale green.
Hi Lara, Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options and services. We are sorry to note your disappointment with the cover colour. On the product page, we do provide the material details with the colour shade so customers can get an idea about the same. We also provide a free material sample kit, customers can order the same from the website. Upon checking the order details, we have fabricated the cover the same as per the order details. As you have shared your concern with us, our quality team will contact you soon for the same. They will investigate and provide you the best possible resolution.
Poor... not what I expected what so ever... spent hundreds... still waiting..
Hi William, We are sorry to note your disappointment regards to the delivery. The review system is automated based on the set configuration. Unfortunately, due to a technical glitch, the link was sent to your registered email before the committed delivery date. Per the latest update, we can check the order is scheduled to get delivered by today end of the day, just a day after the actual delivery date. The order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. If you have any other queries, please feel free to contact our 24x7 customer support team via call or chat.
It arrived early. Was perfect color. Craftmanship was exceptional
I had two covers made. The first was straight forward but the second was very complex and we went back and forth until we (together) got it right. Very satisfied.
We have some oddly shaped patio cushions and the ones Covers made fit perfectly. Quick shipping, too. Thank you!
My covers were beautifully made! I want to thank the hard workers who actually sewed my covers and the workers who packed & shipped my covers! They arrived a day earlier than expected and I expect to order again with Covers & All.
This was a painful experience. We asked that they provide a spec diagram like they offered to do on another project PRIOR to going to production. Well, they didn't and the measurements changed so we went back and forth about making changes. The answer always was "too late, it's in production" while the emails from other online customer service people were "let me see what we can do."
I think part of the issue with Covers and All is that you are dealing with sales and customer service in India and other overseas locations (Production) while the company is listed in Atlanta, GA. If you look up the contact number for the company, you always get overseas employees.
As expected, the delivered cover doesn't fit correctly. It is " too much trouble dealing with this company to get them to do the right thing by their customers" and my time is more valuable than that.
Based on my two experiences with Covers and All, I will avoid this company in the future. "Caveat Emptor"
Hi BillK, We are sorry to note your disappointment with the cover received. As per your concern regards to the working drawing, we do provide the same if there will be any special requirement of the product shape or any other specification. Upon checking the order details, we are not able to find any special request or specification to get the mock-up before the order goes into production. Upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to check. Customers can request a change within 2 hours of placing the order via phone or chat. As you have shared your concern with us and are not satisfied with the cover, we have passed your feedback to our quality team. They will contact you to provide the best possible resolution for the same.
We are a global business based in Georgia. All our covers are designed in Lawrenceville, GA, and manufactured in India. The same is mentioned over the website in our terms of use and promptly disclosed when inquired.
So far so good. Would have liked a different color but couldn't wait til end of Dec. To get it.
A few back and forth communications on size measurements for the item. But good drawings sent from fabricator department. All and all very satisfied with the custom order. A little pricey, but worth if you a have a specific custom cover need. Have used Covers and All for all my patio covers for some time. Thanks so much!
My order included a cover for a hexagon table. The dimension for the three diagonals was 63". When the cover arrived the diagonals was only 54", too small for the table. I called customer service. I was asked to take a picture of the cover including a tape measure to confirm the length. I did as asked but I have not heard back from anyone yet. I would like a cover with the correct dimensions. Thanks!
Hi Daniel, We are sorry to note your disappointment with the cover received. Upon checking the order details, we have fabricated the cover same as per the provided order dimensions. As per your concern regards to the measurements, kindly measure the product from one point of the corner to another as a diagonal (Not from one straight part to another) On the product page just below the measurements section, we also provide guidance on how to measure the product so the customer can get the idea about the same. As we can see that you have already shared your query with our quality team, they will investigate the issue and provide you the best possible resolution for the same. We apologize for the delay in response, we will take this case as a priority and revert you back.
Customer service was excellent and responses were prompt.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dr. Bradley it is our regret to learn about your disappointment with the product and the customer service. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect.
We have reconsidered your request and have sent an email to the email address associated with the order. We have provided all the details on how to proceed further and look forward to your response. You can reply to us back in the same email or can write to us at [email protected].