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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,094
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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North Carolina
1 review
0 helpful votes
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Great Product
April 1, 2022

Fast service and perfect fit! Well pleased. Will purchase again!

Date of experience: April 1, 2022
Arizona
1 review
0 helpful votes
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Back kitchen and patio covers
April 1, 2022

Ordering was easy with exact measuring points and the product is of good quality. Very pleased with my purchase.

Date of experience: April 1, 2022
Colorado
1 review
0 helpful votes
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Bench cushions for a camper van
April 1, 2022

Really great covers for my sons van cushions. Very affordable. Fast delivery. Thank you

Date of experience: April 1, 2022
California
2 reviews
0 helpful votes
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Fire Pit Cover
April 1, 2022

The fire pit cover fits perfectly and I love the color! I love it!

Date of experience: April 1, 2022
Arizona
1 review
0 helpful votes
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Great Product
April 1, 2022

Perfect fit, exactly what I wanted. Will order from these folks again!

Date of experience: April 1, 2022
Arizona
1 review
0 helpful votes
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Canopy
April 1, 2022

Delivered as ordered. Color, shape and size fit perfectly.

Date of experience: April 1, 2022
Wisconsin
1 review
0 helpful votes
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Side zipper
May 1, 2022

I ordered seat and back covers. I somehow did not see the color I picked for the back cover reverted to the default beige so I have blue seats & beige backs.
Also I double checked the width and height measurements from the order and I did enter them correctly, the zipper for the backs is on the side, the height.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2022
Kentucky
1 review
0 helpful votes
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Well made window seatciver
April 1, 2022

I was pleasantly surprise by the craftsmanship that I referred my friend. Delivered in a timely manner for a cushion piece. Very happy!

Date of experience: April 1, 2022
Missouri
1 review
0 helpful votes
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Finally got the product
May 1, 2022

I placed the order and it took several weeks for it to get shipped. I got multiple calls asking about the dimensions when I had filled out that info online. Shipping was delayed, but when the product arrived it was in good condition and better than I thought. Willing to try it again but hopefully it will be quicker.

Date of experience: April 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Adam, We are sorry to note your disappointment with the shipping and apologize that our service does not meet your expectations. We can certainly understand your concern regards to the dimensions, however, the ordered dimensions are just for a simple rectangle box. As per the order details, the product shape is a little different from the actual order. To customize the cover as per your product requirement, our team has asked for extra dimensions. Also, upon checking the order details, the product has been delivered just a day after the selected shipping method at the time of placing an order. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you like the product and its quality. We look forward to serving you again with your next order!

California
1 review
0 helpful votes
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These guys are the best
April 1, 2022

Second time I've used this company. They have excellent service and an excellent product. I'll continue to use any chance I get!

Date of experience: April 1, 2022
Washington
1 review
0 helpful votes
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Quick service
April 1, 2022

Very good quality and fast! Great customer service.

Date of experience: April 1, 2022
Florida
1 review
0 helpful votes
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Very pleased
April 1, 2022

Happy with the quality, price, and time to receive the custom sized slip covers. Would definitely recommend!

Date of experience: April 1, 2022
California
1 review
0 helpful votes
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Tabletop BBQ cover
May 1, 2022

Took a lot longer than expected. Communication was not smooth. The cover is good quality material, but was sold over-sized. I was informed it would be made larger, but I didn't expect it to be that large. Otherwise I'm happy. Thanks, Dave

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2022
Arizona
1 review
0 helpful votes
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Love our covers!
April 1, 2022

Our cushions look like new! Great option for sprucing up lawn furniture.

Date of experience: April 1, 2022
Arizona
1 review
0 helpful votes
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Good
April 1, 2022

It's a great product and it works very well, I would have liked it to have some sort of handle on the middle portion so that when it rains and hangs down into the fire pit opening, I can easily pull it up and dump the water. Otherwise it works really well

Date of experience: April 1, 2022
North Carolina
1 review
0 helpful votes
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Fast service and quality cover!
April 1, 2022

Easy ordering. Quality product with fast delivery.

Date of experience: April 1, 2022
California
1 review
0 helpful votes
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Not bad
May 1, 2022

The 800 numbers are too busy! No one answered on time the promise day did not make it for delivery I have to call back to follow up where my order is?

Date of experience: April 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Jimmy, We are sorry to note your disappointment in regards to the delivery and apologize that you were unable to connect with us via call. We always try to provide the best service. However, sometimes due to the heavy call flow, we missed the call and we apologize for the same. Furthermore, the order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&All has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. The same is mentioned in our terms of use. However, we can certainly understand your concern. As your feedback is important to us, we have passed the same to the respective concerned teams to make the customer experience better.

Texas
2 reviews
0 helpful votes
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Great cushion covers.
April 1, 2022

Love these covers. Will always order from you. Fast shipping also

Date of experience: April 1, 2022
Mississippi
1 review
0 helpful votes
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Nice cover
April 1, 2022

This cover was just what I needed, I am very pleased.

Date of experience: April 1, 2022
California
1 review
0 helpful votes
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Very nice experience
April 1, 2022

Was looking for a cover for the new lg washtower (stacked washer/dryer) and came across this website. The website made it very easy and speaking to customer service made the process feel like my order was important and that they wanted to get the order, right!

Date of experience: April 1, 2022