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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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New Jersey
1 review
0 helpful votes
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Outdoor Sofa Cover
April 29, 2022

Placing the order could not have been simpler once I confirmed the measurements and the cover came quicker than expected. Fit perfectly.

Date of experience: April 28, 2022
Florida
1 review
0 helpful votes
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It looks good
April 28, 2022

The smoker cover fit good and it is nice looking to.

Date of experience: April 28, 2022
Florida
1 review
0 helpful votes
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Good Customer Service
April 28, 2022

Wrong order received initially. Quickly and efficiently handled.

Date of experience: April 28, 2022
Georgia
1 review
0 helpful votes
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Great thick durable cover
April 28, 2022

I'm using this cover to cover my boat. It is super thick and durable and protects my boat really well. Glad I purchased from you guys.

Date of experience: April 28, 2022
Arizona
2 reviews
0 helpful votes
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Very Easy
April 28, 2022

Very easy to order a custom outdoor cushion cover. High quality, good color, very quick delivery. And MUCH cheaper than some of the other custom cushion cover places at which I looked. Hopefully they will expand their color selection in the future.

Date of experience: April 28, 2022
Arizona
1 review
0 helpful votes
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Cover
April 28, 2022

Good experience on ordering the product on line and prompt delivery

Date of experience: April 28, 2022
Texas
1 review
0 helpful votes
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Good
April 28, 2022

It would be good to show what each font looks like

Date of experience: April 28, 2022
Massachusetts
2 reviews
0 helpful votes
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Pillows
April 28, 2022

Quick delivery, exactly what I was hoping for, and price was terrific.

Date of experience: April 28, 2022
Tennessee
2 reviews
0 helpful votes
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Grille Custom Made Cover
April 28, 2022

Great Company, made ordering custom cover easy! Enjoying the Cover!

Date of experience: April 27, 2022
GB
1 review
0 helpful votes
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Excellent product
April 28, 2022

These are great covers, good quality fabric - great service and excellent communication too - thank you

Date of experience: April 27, 2022
Georgia
1 review
0 helpful votes
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Pricey and uncomfortable
April 27, 2022

Ad on Facebook was very misleading. Never mentioned that product was made and shipped in India. Instead it listed a phone number in Lawrenceville, GA, leading you to believe that was where product was made.
Communication was challenging. I won't order from this company again.

Date of experience: April 27, 2022
Washington
1 review
0 helpful votes
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Easy ordering! Ordered the cushion covers for my van and man these are the best!

Date of experience: April 26, 2022
California
1 review
0 helpful votes
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Terrible customer service. Don't use them
May 26, 2022

We have had a terrible experience with this company. We ordered a new custom firepit cover from them and it doesn't fit. That is not the issue, we just asked that we could send this back and have them remake it. We used the exact same measurements from the first cover that they made, that fit perfectly. They continue to infer we measured incorrectly. We have sent multiple images, they ask for more and now want a video insinuating we are making this up. They told us to "pull the cover tight" for the image. It can't! It doesn't fit. I have now spent over an hour emailing back and forth and still they ask for more images. Ridiculous! Such poor customer service. Believe your customer, especially if they are taking the time to take images, email etc. AND are a repeat customer, AND with measurements that they used prior to make a cover that fit. Makes no sense.

Date of experience: April 26, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Amy, We are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. This is not the ideal experience we want our customers to have at Covers&All. However, upon checking the order details, we can see that our team has provided the best possible resolution which you were looking for. If you have any other concerns, please feel free to contact our customer support team via call or chat.

New Jersey
1 review
0 helpful votes
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Complicated order done perfectly!
April 26, 2022

I had a very complicated cover request. I talked to a design specialist several times throughout the week and it was delivered perfectly.

Date of experience: April 25, 2022
New Mexico
2 reviews
0 helpful votes
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Excellent Workmanship and design
April 25, 2022

Easy to order using images on website. Instructions provided are very helpful. I like the choice of different colors and materials. Excellent fabric, design and construction.

Date of experience: April 25, 2022
North Carolina
1 review
0 helpful votes
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Custom Cover for our Generator
April 25, 2022

Excellent customer service, great price and quality.

Date of experience: April 25, 2022
Washington
2 reviews
5 helpful votes
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Sad to have a serious problem
May 24, 2022
Updated review

I bought these when the weather was dry at the end of summer. After the rainy season started I was cleaning my patio and discovered that the chaise longue covers had upside down folds on the seams and rain was being shoveled into the seams and leaked heavily onto my brand new chairs. The wood had stained black and I had to paint all the frames, no easy task. By then the very short warranty was passed and they just said, "Tough luck!" The other cover I bought came from a different source and was fine, but this company did not acknowledge their supplier was doing a bad job.

Date of experience: April 24, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Gail, We are sorry to note your disappointment with our product and services. We at Covers&All thrive to be the best cover manufacturer and do business globally and look forward to satisfying the customers with the product and services. We understand your situation and regrate that we were unable to provide you with the proper resolution when you contacted us for the very first time. However, as we can see that our team has contacted again to provide the best possible resolution which you were looking for. Unfortunately, we did not get a response for the same. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon for the same.


Great value
July 30, 2021
Previous review

The fit is amazing and the covers look great. Customer service was the best. The chat agents were also very nice and helpful. I was worried that they would not be worth the price, but they most certainly are.

Date of experience: July 30, 2021
New York
1 review
0 helpful votes
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To get replacements for the original Hampton Bay cushion and pillow covers for my patio set through Home Depot (where I bought the set originally) they wanted over $100 EACH! That would have been over $1000 to recover my patio set --- insane! So I did some hunting on Google and found Covers And All. Never heard of them but I decided it was worth it to give them a shot... I ended up re-covering 5 cushions and 5 pillow cases for approximately $225 from Coversandall! That's saving over 80% and the quality is far superior to the Hampton Bay covers. If you need new covers for your patio cushions and pillows, I would 100% recommend Covers And All!

Date of experience: April 24, 2022
Wisconsin
1 review
0 helpful votes
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Satisfied customer
April 24, 2022

Very easy web navigation with clear instructions. I have received my covers and I am very impressed with the fit and quality.

Date of experience: April 24, 2022
GB
1 review
0 helpful votes
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Very good value & great quality
April 22, 2022

Customer service is excellent. The workmanship is A+ and extremely good value for money. Would definitely use again and am considering using them for a more ambitious project coming up.

Date of experience: April 22, 2022