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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great guidance on how to measure from website, gives me confidence I will get a cover that fits.
Cover has arrived and it's a sturdy material ans fits perfectly.
I was very impressed with the quality and service by everyone involved with building my custom designed cover with carefully placed mesh material in specified areas. Absolutely perfectly done.
Easy to understand the website and all of the measuring directions. I'll be interested to receive the covers! The covers arrived and are very nice. Easy to install and correct size.
On April 1 we placed our order, and we were instructed to expect delivery May 16th. On May 18 we reached out to check to make sure it was still on its way, and get the updated estimated delivery date. Calling resulted in automated message that said we should use the online 'Chat' and it hung up. We went to the automated chat, and message said someone will be available in 3 hours. After 2 hours a person messaged. After much confusion in messaging via the chat, I was told that they never started to work to create the cover, and wanted to confirm my measurements. In other words, if I hadn't reached out, they wouldn't have started the work. We own multiple properties, and we were waiting to see the quality of our first order before submitting more orders. We still don't know the quality of work, but the timeliness, communication and service are getting a '1' star. We'll patiently wait to receive the ordered cover, and will review the actual quality at that time.
We love this company! Great products, inexpensive, easy. Is there anyone else who does what they do? Not that we've found.
Excellent quality, easy to submit design, photo, and measurements, great follow up to confirm measurements, on time delivery.
Arrived in no time and the quality is as good as always! Cormac (Ireland)
Good overall experience, fitting is good though this time it is little tight. Earlier deliverables were better fit.
After reading some to the reviews I was not sure if I should order anything from this site. Well, I am very happy I did. Not only did my trap arrive earlier then it was supposed to it was perfect! The quality of the vinyl was much better than I expected but the size was to the inch that I had ordered. I will truly order from this company again if I need any of their products. I would recommend the company!
Great service and great product. I had an odd shape tarp needed and they were able to accommodate. Representative was very helpful and friendly. This is my 3rd order with Covers & all.
Web site very good. "Chat" experience very bad. Chat wait was excessive. Then when I finally got someone to respond, they did not respond coherently to my request for help. Very disappointing. I eventually made an order without the help of the chat feature.
Once I made the order, the covers arrived very promptly and was of an excellent quality. However, the sides were too long and excessively drug on the ground. I submitted exact measurements of the height of my chairs and ottomans. As I did not want the sides dragging on the ground, collecting dirt and grime, I had to hem the chairs 5" and the ottomans 3" (turning the material under and using Gorilla tape). The covers fit perfectly front to back and side to side.
Hi Jerry, We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed. For that, we are extremely sorry. Rest assured, we have shared the product images to the concerned team, they will check the details process the order accordingly.
The customer service is terrible. Not enough people to answer the phone or chat. I was #5 on the phone and when I got down to #2, I was cut off. Then every time I tried to get back in the queue I was hung up on. I wound up canceling and reordering. I hope they don't send me two orders. Still I didnt get the free shipping that was promised. I will not recommend this site to anyone else.
Hi Carol, We want to sincerely apologize for the negative experience that you had with us. I am sorry to learn that your call was disconnected with our customer service department prior to being connected. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same. Furthermore, free shipping will be applicable only on the orders over $99, the same is mentioned on the website and offer page.
Easy to order and fair pricing. Couldn't purchase a cover to fit our fire pit so this was a perfect solution to the problem. Fit great
Great price and wonderful product. Great experience
No issues easy ordering, great looking product arrived timely and fir perfectly.
Built right to spec, good value, site was easy to navigate - all good by me!
Easy to order, arrived quickly, it's durable, fits perfectly, easy to cover furniture myself!
I really like that I was able to completely customize the dimensions and select from different types of thicknesses/material types. The website worked well. Was easy to select what I wanted, customize it, and check out. The product arrived just as they predicted it would! Very happy with the whole experience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Kristin. We are sorry to learn of your dissatisfaction with our services. Checking our records, our pre-press team had sent you a mock-up on May 5th requesting your approval and made a follow-up call and email on May 6. There has been no update on your order thereafter. On May 18th, when you reached out to our phone services, it is likely that the call could have been dropped prior to being connected owing to some technical constraints. Our team is actively working on the issue and it will be resolved shortly. Your order is in production and will be dispatched soon, according to its current status. We will notify you of the package's tracking information.
We're doing everything we can to respond to every customer as promptly as possible, despite an unusually large volume of enquiries and limited personnel. While we make every effort to produce high-quality products and provide excellent customer service, we recognize that there is always room for improvement. We appreciate your feedback and assure you that it will be used to make your future experience positive.