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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Washington
1 review
0 helpful votes
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Happy with product
June 2, 2022

Have ordered multiple times, would recommend covers.

Date of experience: June 2, 2022
Mexico
1 review
0 helpful votes
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VERY SATISFIED WITH MY PURCHASE
June 2, 2022

This is my first visit to your site and all went well. It was extremely easy to find exactly what I was looking for. The cover ordered arrived quickly as promised and exceeds my expectations. It's very well crafted of sturdy material and fits my outdoor cart perfectly.

Date of experience: June 2, 2022
New York
1 review
0 helpful votes
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I just received my slip covers, but I forgot one. The ones we received are fantastic, great quality, and looks beautiful on our outdoor furniture. My picky husband was very happy too. Can't wait to get this last cover to complete the look. My Staycation oasis looks GREAT!

Date of experience: June 2, 2022
California
1 review
0 helpful votes
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Great Product!
June 2, 2022

Great products, fast delivery. I will be ordering again.

Date of experience: June 2, 2022
Massachusetts
1 review
0 helpful votes
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I think the cover will be fine, but it took way too long to make changes to the order and feedback from the company was through 5 different people over the course of a couple weeks. Once it was shipped, we waited quite a bit of time.

Date of experience: June 2, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Mike. We apologize if you faced difficulties communicating with our support team. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us, and we have shared your comments with the team.

On a different note, we sincerely apologize for the carrier delay. The order has now been delivered, according to the current status. And we are certain that you will be pleased with the quality. If you require any assistance, please contact our customer support.

Ohio
1 review
0 helpful votes
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These covers are great quality, fit perfectly, and saved me from having to purchase all new cushions. Truly love this product and it came in a timely manner too.

Date of experience: June 2, 2022
California
1 review
0 helpful votes
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I had recovered the four chair cushions myself with bright orange towels. The rats loved them. I decided to order new ones from Covers & All. So glad that I did. Rats seem to not be attracted to them. I can wipe them off with a damp cloth and they look even better than I imagined!

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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High Quality
June 2, 2022

My new Fire Pit cover fits like a glove. The quality and workmanship are way above expectations. I highly recommend this company.

Date of experience: June 1, 2022
Alabama
1 review
0 helpful votes
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Great cover
June 2, 2022

Measurements were easy with diagram and it fits perfectly.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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Easy to use website. Materials used and the quality of the finished product (I ordered outdoor pillow covers) is outstanding.

Date of experience: June 1, 2022
Minnesota
1 review
0 helpful votes
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Perfect
June 2, 2022

Great service and quality product. Will order again with no hesitation.

Date of experience: June 1, 2022
Virginia
1 review
0 helpful votes
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Sofa Covers
June 2, 2022

The cover fits perfectly thanks to the multi step process, careful checking by the company to make sure our measurements were correct. Will purchase from this company again. Thank you.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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Great and fast
June 2, 2022

Easy to order and accurate easy to find what I wanted

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Custom covers
June 1, 2022

We ended up getting our custom covers very quickly but there was a lot of confusion with their website. It was frustrating because they weren't easily reached by phone, and when we did speak to someone they were in another country and it was hard to communicate. We are very happy with the quality of the covers and in the end they came out very good.

Date of experience: June 1, 2022
Virginia
1 review
0 helpful votes
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Great product and service!
June 1, 2022

This cover was exactly what I needed for my chaise lounge!

Date of experience: June 1, 2022
North Carolina
1 review
0 helpful votes
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Outstanding Custom Cover!
June 1, 2022

Very heavy duty and well made All American cover.
Attention to detail shows.
Very satisfied customer!

Date of experience: June 1, 2022
Wisconsin
1 review
0 helpful votes
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Awesome Product
June 1, 2022

Pool cover fit perfect! Logo looks amazing and ships fast!

Date of experience: June 1, 2022
Ohio
1 review
0 helpful votes
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Outdoor chair cover
June 1, 2022

I purchased a cover for our outdoor chairs. It fits perfectly and is amazing. I would order again from Covers and All.

Date of experience: June 1, 2022
Colorado
1 review
0 helpful votes
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Hi,
We love the products we've received up to the this point in time. The problems we've encountered have had to do with reaching a live person to help us with resolution. I stayed on hold for almost and hour the other day and final became caller number 1 only to have the phone disconnected. I think waited on a chat for about 40 minutes before anyone could help me. I just don't have time for this. The person on the phone was kind. I didn't get 100% resolution because although I paid $80 for expedited delivery I got it 3 days later than promised.

Date of experience: June 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Thank you for such candid feedback, Alicia! On the other hand, we regret that our services fell short of your expectations. We're doing everything we can to respond to every customer as promptly as possible, despite an unusually large volume of enquiries and limited personnel. Your call could have been dropped prior to being connected due to some technical constraints. Please be assured that our team is actively working on the issue and it will be resolved shortly. While we make every effort to produce high-quality products and provide excellent customer service, we recognize that there is always room for improvement. We appreciate your feedback and assure you that it will be used to make your future experience positive.

The order was shipped ahead of schedule so it would arrive on time according to the carrier's standard transit time. Unfortunately, the package was delayed in transit. We employ third-party courier services over which we have no influence. Moreover, Covers & All has no bearing on the performance of third-party couriers and is not liable for any delays caused by their delivery service, as stated in our Terms of Service. Per your conversation with the support team, we have already processed the shipping refund. If you have any questions or concerns, please contact us at [email protected].

Georgia
1 review
0 helpful votes
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Love My Cover
June 1, 2022

I absolutely love my cover! It fits my table and chairs set perfectly!

Date of experience: June 1, 2022