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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Florida
2 reviews
0 helpful votes
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Awesome fitted
June 24, 2022

Hope it would last though different weather and hard weather with porch roof top.

Date of experience: June 24, 2022
New York
1 review
0 helpful votes
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Firepit Cover
June 24, 2022

Easy ordering process with competitive pricing and excellent lead-time.

Date of experience: June 24, 2022
Louisiana
1 review
0 helpful votes
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Beautiful and easy
June 24, 2022

This was easier than I expected. The cover I ordered is beautiful.

Date of experience: June 24, 2022
Kentucky
2 reviews
0 helpful votes
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Grill Cover
June 24, 2022

Great Cover, Shipped fast and fit perfect, durable material, good color selection. Overall very satisfied with the product would buy again.

Date of experience: June 23, 2022
California
1 review
0 helpful votes
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Difficult
July 23, 2022

After ordering cover for day bed it required many emails to comply with requests for pictures and measurements and then more money requested even after payment had been sent before building item which still barely fits. Even though your site said cover would be larger than dimensions provided, it still did not provide extra space.

Date of experience: June 23, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Carll. We're sorry to hear of your disappointment. The cost depends on the measurements you provide. The changes in measurement are what have caused the prices to rise. Additionally, because you were unable to pay, we had asked for the payment through PayPal, and it was received. A payment notification has been sent to us. But because we failed to update it for your order, our staff has had to resend a follow-up request. It was later updated with your order, and we moved forward with the updated design mock-up.

We regret that the cover does not fit. We've contacted you via email to ask for a little more information so we can figure out what went wrong and what we can do to make things right.

Connecticut
1 review
0 helpful votes
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Awesome company!
June 23, 2022

Was great! Cover was perfect. My mom loves it for her pizza oven!

Date of experience: June 23, 2022
Illinois
1 review
0 helpful votes
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Great quality
June 23, 2022

Well made product. Covering my outdoor chair cushions was a good solution rather than buying new. Highly recommend. I will be ordering more covers in the near future

Date of experience: June 23, 2022
Louisiana
1 review
0 helpful votes
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Fit perfectly.
June 23, 2022

The covers fit perfectly. The material seems like it will last a very long time, it is thick and durable.

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Great quality and service!
June 23, 2022

Happy with my purchase, quality and service. This company is awesome!

Date of experience: June 23, 2022
South Carolina
1 review
0 helpful votes
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Patio sectional seat cover
June 23, 2022

I am satisfied with my covers. They are beautiful and the fit is perfect

Date of experience: June 23, 2022
Hawaii
1 review
0 helpful votes
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Love my custom cover!
June 23, 2022

The custom cover I ordered for my space heater was perfect!

Date of experience: June 23, 2022
Virginia
1 review
0 helpful votes
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Pergola Cover
June 23, 2022

This was a quick and easy process to have a cover made for my exact size.

Date of experience: June 23, 2022
Massachusetts
1 review
0 helpful votes
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Sturdy covers easy to wipe clean
June 23, 2022

Rugged covers but the bad odor coming off the cover was strong for several days. It did dissipate and very satisfied with covers. Wish you had more colors!

Date of experience: June 23, 2022
GB
1 review
0 helpful votes
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All good
June 24, 2022

The designer took a great deal of care to get the dimensions right for our bench cover with the result that it fits perfectly. They were in contact with us discussing the measurements so there were no mistakes. Overall, the service was excellent.

Date of experience: June 23, 2022
Pennsylvania
1 review
0 helpful votes
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The cover fits extremely well. I am very pleased with the craftsmanship.

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Great Outdoor Chair Covers
June 23, 2022

Ordered 2 sets of outdoor chair covers. The covers fit perfectly and the material will last longer than the previous covers I had. The covers arrived much quicker than expected. I will definitely order from this site again. It's so much cheaper to order the covers than to have to get all new cushions - which might not fit the chair frames I have.

Date of experience: June 22, 2022
Ohio
1 review
0 helpful votes
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SO FAR SO GOOD! THANK YOU
Our deck is being replaced at the moment and I won't be able to reset the furniture and the umbrella. So, IM HOPING THAT the table cover and especially the umbrella cover are a perfect fit. ILL HAVE TO FOLLOW UP WITH THAT IN A WEEK OR TWO WHEN THE WORK IS FINISHED.

Date of experience: June 22, 2022
Wisconsin
1 review
0 helpful votes
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Excellent Product & Service
June 22, 2022

Easy to use website and great prices. The quality of the cushion covers is fantastic! They made them and shipped them to us quickly!

Date of experience: June 22, 2022
Illinois
1 review
2 helpful votes
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Customer Service Nonexistent!
July 22, 2022

Overall, I have been happy with previous orders from Covers and All. But with my most recent purchase, the product did not match the same tone of gray as previous orders. I reached out over a week ago with the issue, was told I would be contacted within 48 hours, and I have since heard nothing. They are no longer responding to emails and phone contact during normal business hours is nonexistent. Needless to say, I can't say that I recommend a company that doesn't provide support beyond the purchase!

Date of experience: June 22, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Brandon. We sincerely regret the inconvenience caused to you.

The product page prominently displays a leaf of fabric when you hover your curser or tap over the colors listed. The material you selected for your most recent purchase, Cover Max-Gray, differs from the fabric and color you previously used.

On the other hand, we regret that you did not experience the standard of customer service you anticipated. While we strive to provide the best service possible, we recognize that there is always room for improvement. We have passed on your feedback to the team.

Your email complaint has been addressed by our team with the best resolution we can provide. Your satisfaction matters to us; please write back and help us address your concerns satisfactorily.

Florida
2 reviews
0 helpful votes
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Perfect!
June 21, 2022

I own a large smoker and the cover fits perfectly. Easy to measure and any issues they thought didn't measure right they sent a picture with a red line for me to remeasure.

Date of experience: June 21, 2022