On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great company and product. Everything went as planned.
Would order again, will replace remaining cushion covers for sofa soon.
Very nice quality. Template for lounge did not work well in my case. Very confusing.
Quality custom cover but I had to answer a ton of questions regarding dimensions in 3 rounds of questions as opposed to all once. Took a week just to have them start the build
I needed help ordering an odd shape they were able to help me through the chat and even drew up a diagram to confirm the design and size.
Very easy to place my order and cover received is made of quality materials...
I needed cushion covers and wasn't sure where to order until I learned about this website.
I measured many times to be sure. The pictures on the website try to show you exactly the color and feel of the fabric. When we received the covers, they weren't the exact color that we wanted but still work, this is why I put 4 stars, and I wish they had more color tones you could choose from.
I was contacted by a rep after I placed my order just to make sure that I have all the correct measurements.
Great product and really water proof. I'll definitely visit again
Trouble with getting package FedEx required signature but did not tell me or even leave a note so end up having to pick up package after a month of going back and forth with fedex not happy experience thank you
Hello, Bernadette. We are sorry to learn that the order has not yet been delivered to you. Our records show that the shipment has not yet arrived at the FedEx location for pickup.
Please accept our apologies for the delivery issues. Because our packages may originate from various countries, international shipments require a signature upon delivery. While we have little control over local delivery personnel's behavior, we will certainly share your feedback with FedEx and our team. We have issued a standing instruction to FedEx to leave the package at the doorstep if no one is available. The only time they may not do so is if the delivery person is unable to find a secure location to drop the package. In such cases, you will find a FedEx door tag left behind with a phone number and instructions for rearranging the delivery.
We use globally recognized shipping carriers like FedEx and UPS for deliveries and are reliant on the details provided on the tracking page. While we have no control over the shipment in transit, we are always prompt in working with you to resolve delivery issues.
Upon your complaint, we immediately lodged a trace request with FedEx for the package. You are copied on all communications and, as you can see, we have constantly followed up.
We recommend that you regularly check the tracking details to find out when the delivery is available for pickup. Please contact us at [email protected] if you have any additional questions or comments.
Over all experience was fine thank you
We're very pleased with the fabric and quality of the custom cushion covers.
I ordered seat covers and a sun shade. Both worked out great!
Fantastic product that looks like it will last forever. Order was quickly produced with all the custom features we wanted.
Great place to work with great products and they fix things
The cover was high quality, made exactly to the order, a great price, and showed up quickly!
We purchased a cover for one of our boats. We like it so much we ordered a second for our smaller boat. Great quality and the fit was perfect!
The site was easy to use. After some back and forth clarifications and changes to the measurements I provided the order was fulfilled quickly. We really love the cover. Very well made and the material seems very durable.
Cover was made to spec. Materials and construction are good quality. Will order from them again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, James. We apologize for any inconvenience this may have brought about. Along with offering premium covers, we also aim to make the ordering process simple for our clients.
Since every custom cover we manufacture has a unique design, our team had to ask for a few more measurements for your cover in order to ensure that it would fit as well as possible.
Even though we work hard to give the best service we can, we recognize that there is always room for improvement. We have passed on your feedback to the team.
We truly hope that you love your purchase and will spread the word about it to others.