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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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Texas
1 review
0 helpful votes
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Great company
September 1, 2022

I placed my order without reading the full instructions. I already had the hardware so the size would have been different. Even though I messed up the measurements customer service helped get what I needed and fixed my mistake! Very happy with the end result

Date of experience: September 1, 2022
California
1 review
0 helpful votes
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Perfect
September 1, 2022

The custom made covers were exactly what we wanted, great quality and price. Thank you for the quick turnaround

Date of experience: September 1, 2022
Colorado
1 review
0 helpful votes
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Astounding quality and delivery
September 1, 2022

My 5 patio furniture covers not only were delivered 4 days early but delighted me with the absolutely perfect fit. The company's measuring guide was helpful and a MUST to achieve a permit fit.

Date of experience: September 1, 2022
North Carolina
2 reviews
0 helpful votes
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Excellent Product
September 1, 2022

Perfect fit and quality product. Will definitely order again when I need any covers.

Date of experience: September 1, 2022
Virginia
2 reviews
0 helpful votes
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Satisfied Customer
September 1, 2022

My overall experience from perusing the website to review the product choices to choosing and sizing a cover was very easy and straight forward…

Date of experience: September 1, 2022
New Jersey
1 review
0 helpful votes
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Way better quality and much faster delivery than I'd hoped for, thank you!

Date of experience: September 1, 2022
California
1 review
0 helpful votes
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Would definitely recommend. They went above and beyond the product is great.

Date of experience: September 1, 2022
Georgia
1 review
0 helpful votes
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Great
September 1, 2022

I needed a custom fit for my deck and your company did a great job. Not only did they futile my request; they made sure and checked requirements with me.

Date of experience: September 1, 2022
California
1 review
0 helpful votes
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Repeat customer
October 1, 2022

This is my third chaise cover purchase and I'm very pleased with its quality, especially for the fair price. Shipping was prompt and included tracking. My latest cover matches my older ones so I know there is product consistency.

Date of experience: September 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Adriana, thanks for taking the time to share your experience with Covers&all. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

Washington
2 reviews
0 helpful votes
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A1 Quality
September 1, 2022

Just my previous orders, the quality is amazing. Our first order, 5 years ago, is still like new.

Date of experience: September 1, 2022
Oregon
2 reviews
0 helpful votes
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Just what I needed
September 1, 2022

Ordering was a breeze and the product seems extremely well made. I'm glad I found this company.

Date of experience: September 1, 2022
Colorado
1 review
0 helpful votes
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Custom firepit cover
September 1, 2022
Updated review

I didn't see the final price after my "welcome20" discount was applied before I had to select place order. I would have liked to have seen that to confirm.

Date of experience: September 1, 2022

I didn't see the final price afyer my "welcome20" discount...
July 24, 2022
Previous review

I didn't see the final price afyer my "welcome20" discount was applied before I had to select place order. I would have liked to have seen that to confirm.

Date of experience: July 24, 2022
Missouri
2 reviews
0 helpful votes
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Excellent outdoor furniture cover
September 1, 2022

Easy ordering process and very responsive when I contacted customer service with a question. The time to make, ship and deliver the custom cover was very reasonable, about 2 weeks. Importantly, we are very satisfied with the cover.

Date of experience: September 1, 2022
Massachusetts
1 review
0 helpful votes
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High quality and reasonable lead time
September 1, 2022

Covers were made exactly to the dimensions we provided and fit perfectly. The material and workmanship were both excellent. The covers were not inexpensive, but we could not find stock covers in the dimensions we needed, so the decision to go with custom covers is one we are very happy with.

Date of experience: September 1, 2022
New York
1 review
0 helpful votes
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Cushion slipcovers for deck furniture
September 1, 2022

Super fast service! Received my covers a week earlier than expected. Great quality and value!
Thank you!

Date of experience: September 1, 2022
Nevada
1 review
0 helpful votes
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Fast, affordable and quick delivery
September 1, 2022

Great vinyl transparent curtains i use to cover my patio. The price is competitive and the quality is great. They also delivered it quickly and all the measurements were very accurate!

Date of experience: September 1, 2022
Pennsylvania
2 reviews
0 helpful votes
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Bad service
October 1, 2022

I ordered a cover for a neighbor to cover their beverage cart. It was not what I thought it would be, and wanted to return, it informed that since it was a special order I could not return. This was not a special order. Poor customer service, when I placed the order there was no message that said I could not return if the item. Carolyn DiPasquale

Date of experience: September 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Carolyn, we regret the inconvenience caused. We would like to inform you that all our products are custom-made depending on the orders, hence, we do not accept returns. In case of any manufacturing defects or products damaged in transit, we take full responsibility to ship our replacements. We certainly understand there can be mistakes sometimes while ordering online, unfortunately, we won't be able to accept a return of the cover.

We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.

California
1 review
0 helpful votes
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Great product and price
September 1, 2022

I ordered covers my new patio furniture. The cushions that came with it quickly faded in the sun. Ordering was easy, they fit perfectly and arrived quickly.

Date of experience: September 1, 2022
California
1 review
0 helpful votes
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Great products!
September 1, 2022

I love the new dog bed! Nice and thick, and good thick weather resistant material

Date of experience: September 1, 2022
California
1 review
0 helpful votes
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Very satisfied
September 1, 2022

Great quality, and they fit perfectly. The color attached is what we wanted. The material seems durable and long-lasting.

Date of experience: September 1, 2022