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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,055
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Idaho
2 reviews
0 helpful votes
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Excellent
October 8, 2022

Quick and easy. It came exactly as I ordered and was fast.

Date of experience: October 7, 2022
Oregon
1 review
0 helpful votes
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Outstanding
October 7, 2022

Very easy to measure and order! Looks great and very heavy duty! I will order others for different items!

Date of experience: October 7, 2022
Ohio
1 review
0 helpful votes
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The cover was much too large.
October 7, 2022

The cover for an ottoman cushion was much too large. I contacted the company about how we might correct this, but never received a reply.

Date of experience: October 7, 2022
Georgia
1 review
0 helpful votes
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It was disappointing
October 7, 2022

The envelopes the swatches came in were dirty and crumpled. It is true they were free but I expected a more professional packet with the company logo and clean, not full of black smudges like they were handled with inky and greasy hands!

Date of experience: October 7, 2022
New York
1 review
0 helpful votes
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Outstanding service
October 7, 2022

Nice side curtains for our outdoor space. Quick turnaround.

Date of experience: October 7, 2022
Indiana
1 review
1 helpful vote
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Thunder Alley Music Studio Cover
November 6, 2022

The cover I ordered for my sound mixer is perfectly made. It turned out better than I expected. It was definitely made with high quality workmanship. I recommend ordering this product with complete confidence in the product. I really love it in my studio. Thank you so much for helping me!

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2022
Maine
1 review
0 helpful votes
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Semi-circular couch cover
October 7, 2022

I was a bit leery of ordering a cover for my outdoor couch, so I ordered grille covers. After seeing the quality of the product, I decided to order the cove for the couch and all I can say is WOW! Running thru the measuring process was a little daunting but well worth it. The cover fits like a glove... prefect! And it's heavy enough that I don't have to "tie it down" when the wind is blowing like the other cover that i just replaced. I am very pleased with all of my purchases from Covers and All.

Date of experience: October 6, 2022
Arizona
1 review
0 helpful votes
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TV Cover
October 6, 2022

The cover looks like high quality. I was surprised that it was shipped "signature required" from FedEx resulting to a non-delivery the first attempt. I did receive the next day but only because I was there to sign. I should be happy that this company went to such extremes so it would not be taken by porch pirates (Criminals)

Date of experience: October 6, 2022
Connecticut
1 review
0 helpful votes
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Great product
October 6, 2022

Awesome! ………………………………………………………….,,,,,,,,,,,,,,,,,,,,

Date of experience: October 6, 2022
Alabama
1 review
0 helpful votes
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Outdoor chair covers
October 5, 2022

Excellent quality. Heavy duty. Fit well not too tight.

Date of experience: October 5, 2022
Illinois
2 reviews
0 helpful votes
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Quality
October 5, 2022

The design and quality of the material was amazing. The construction was great. Much better than the original covers I had.

Date of experience: October 5, 2022
South Carolina
2 reviews
0 helpful votes
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Nice site and looking forward to using the covers.

Date of experience: October 5, 2022
New York
1 review
0 helpful votes
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Outstanding
October 5, 2022

Very attentive and thorough, great customer service

Date of experience: October 5, 2022
Washington
1 review
0 helpful votes
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Quick Replacement
October 5, 2022

Missing parts, quick replacement, returned original order, Amazon. Good service, nice!

Date of experience: October 5, 2022
Georgia
1 review
0 helpful votes
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Nice
October 5, 2022

Excellent good nice we use them again will tell friends and relatives qualify material

Date of experience: October 5, 2022
Texas
1 review
0 helpful votes
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A
November 4, 2022

Let's start out by you must pay attention to the fine print when dealing with Coversandall.
Yes, the information is located on the webpage on how to order this product.
If you don't understand their concept, you will need to call them. Keep in mind you will not speak to the company. The phone service is outsourced.
Super friendly people that will not help you. Just point the fact that all the information is on the website.
Example, you will not get the size you ask for because they will, as they say, "Give Your Leeway". Even though you don't ask for it. So, you must not ask for it.
Returns are not available if you receive your product and it's not the size you order. They will kindly remind you that all the information is on the website, and you should have called.
Big mistake and I will never use them again!
This message will be posted worldwide so I hope everyone will get this message. Either do not use this company or read all the information first.
A one star goes to a very confusing website and hard to deal will company overall!
Ps: Don't pay attention to the reviews on their website. The reviews are all 5 stars. Really? Why would you put the honest truth on your on website, right?

https://www.bbb.org/us/ga/lawrenceville/profile/protective-covers/covers-all-*******2000/customer-reviews

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2022
Michigan
2 reviews
0 helpful votes
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Very satisfied
November 4, 2022

Cover fits perfectly. Order was made and shipped in a very timely manner. Very high quality material.

Date of experience: October 4, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Paula, Thank you for taking the time to acknowledge our efforts. We at Covers&All always work forward to offer products without compromising the quality of the material. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. However we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at [email protected] which help us to improve our rating and make the customer experience better.

Massachusetts
2 reviews
0 helpful votes
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Purchase and delivery could not have gone smoother.

Date of experience: October 4, 2022
Georgia
1 review
0 helpful votes
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Several patio covers
October 4, 2022

Ordered covers for grill, burner, and TV. Site gave good instructions on measuring and made it easy to enter them. The covers were made to correct sizes, and the material seems very durable.

Date of experience: October 4, 2022
Maine
1 review
0 helpful votes
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Two Custom Covers
October 4, 2022

I had two unusual jobs to put to the designers, and they took care to communicate back and forth about the specifications of each, trading diagrams and deciding on measurements with me, the layman. Both a custom cover for a drum machine and one for rack-mounted audio gear do the job perfectly, and I'm thankful.

Date of experience: October 4, 2022