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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,049
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Arizona
1 review
0 helpful votes
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Done Well
November 1, 2022

Made to order, prompt, and well-made. Not made in China.

Date of experience: October 31, 2022
Washington
1 review
0 helpful votes
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Satisfaction
November 1, 2022

Ordered a custom sized heavy tarp. It arrived early and is better than expected. Extra grommets and sewn on border are great. A lot heavier duty than I imagined. I will order again.

Date of experience: October 31, 2022
Washington
1 review
0 helpful votes
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Easy to create custom covers, great price, solid product!

Date of experience: October 31, 2022
Florida
1 review
0 helpful votes
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Excellent Quality
October 31, 2022

I received the covers for the cushions and pillows for my patio furniture and they are exactly what I wanted! The material is a very high quality, the workmanship was a very high quality and I am extremely happy with my purchase. I would recommend them to anyone!

Date of experience: October 31, 2022
New York
1 review
0 helpful votes
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Great product
October 31, 2022

Needed to order a custom size cover for a table and chairs set. Product shipped as expected and is of great quality. Will be ordering additional covers.

Date of experience: October 31, 2022
Illinois
1 review
0 helpful votes
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Payment
November 30, 2022

My credit card wouldn't work only Pay pal very frustrating.

Once we figured it out the product is wonderful.

Date of experience: October 31, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Virginia, we regret the inconvenience caused. We reviewed the details, but we did not find any problems on the website. As the first step in troubleshooting, we recommend clearing the browser's cache and cookies and trying out a new browser.

May we request you to share a short video showing the issues so we can have those check and resolved at the earliest? If you face such issues in the future, feel free to write to us at [email protected].

New York
1 review
0 helpful votes
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Bobc custom cover
October 31, 2022

Nice and easy, high quality, custom size was exactly as expected.

Date of experience: October 31, 2022
Florida
1 review
0 helpful votes
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Excellent quality product and fast service!
The custom cover arrive on time

Date of experience: October 30, 2022
California
2 reviews
0 helpful votes
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Best covers!
October 30, 2022

Efficient and user friendly website. Very simple instructions provided with follow up emails to confirm size and type of cover closure.

Date of experience: October 30, 2022
Massachusetts
1 review
0 helpful votes
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Exactly what we needed.
October 30, 2022

Made to order and delivered FAST. Perfect fit. *********

Date of experience: October 30, 2022
Florida
1 review
0 helpful votes
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A++
October 30, 2022

Good quality. Item as described with fast shipping, thank you.

Date of experience: October 30, 2022
Vermont
1 review
0 helpful votes
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Brown table cover
October 30, 2022

Ordering was quick and easy. Lots of customization easily accessable. I especially liked that you can share a picture, notes, and links for theitem you are covering which could help prevent errors.

Date of experience: October 30, 2022
Washington
1 review
0 helpful votes
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ROOF TURBINE COVER - BETTER THAN ANYTHING ON THE MARKET
October 29, 2022
Updated review

YOU GUYS REALLY GET THINGS PERFECT AND MAKE IT PRETTY EASY
20" X 20" CYLINDER SHAPPED COVER WITH GROMETS EVERY 6" AROUND THE BOTTOM AND 2 ELASTIC PULL STRINGS ALONG BOTTOM EDGE FOR CINCHING TIGHT ALONG WITH FORE MENTIONED GROMMETS.
2 VENT FLAPS ON THE SIDES WITH GROMMETS FOR VENTILATION AND HANDLES ON OUTSIDE OF VENT FLAPS ARE REINFORCED WITH HARD PLASTIC FOR EASE OF INSTALLATION AND REMOVAL.

Date of experience: October 29, 2022

EASE OF USE OF WEBSITE
October 5, 2022
Previous review

EASE OF USE OF WEBSITE

Date of experience: October 5, 2022
Oklahoma
1 review
0 helpful votes
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Great products!
October 29, 2022

Second order from them. They have an easy website order form, fast turn around, and quality products. Keeping them in my back pocket for future needs.

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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These covers are a great quality but, during my order I was directed to order longer covers and they would remove the excess. I originally had just wanted to order smaller because that is the size I wanted and it was $100 cheaper. Instead I followed the customer service recommendations and made a specific request to have them shorter during the design review. When I received my covers they still go all the way to the ground which is what I was trying to avoid the whole time. So I paid more for custom design, and still didn't get what I was looking for.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 29, 2022
Florida
1 review
0 helpful votes
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Great cover
October 29, 2022

Really good cover fit was very well on my fire pit the material looks like is very good

Date of experience: October 29, 2022
California
1 review
0 helpful votes
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Love them
October 29, 2022

We have beautiful new covers now thank you we love them

Date of experience: October 28, 2022
Ohio
1 review
0 helpful votes
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Great job and great product
October 29, 2022

Product was a custom size tarp for the top of our kid's swing set. The product was well constructed and worked perfectly

Date of experience: October 28, 2022
Canada
1 review
0 helpful votes
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Confusing order process, poor customer service
November 16, 2022

My initial feedback will be about reaching out to customer service after realizing my cover did not match what I needed. I felt the customer service person did not even take the time to read or understand my issue and had me take some photos and send them in, just for someone to advise I was SOL. If my original note had been read, that step should not at all have been needed and dragged things out.

Next onto my primary area of feedback as to their ordering process and the confusion it causes, for which they advise me I am SOL. Everything I know and have found in researching is measurements are generally stated as L x W x H, there may be some other terms such as depth used. Covers and All use Height first in their ordering process and if you are not careful enough your cover will open in the wrong location.

I engaged them in hoping to understand their perspective however they did not at all respond to clarify why they felt the ordering process was not confusing, just that I should have read their diagram more closely.

Date of experience: October 28, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Dan, we regret the inconvenience caused. Upon reviewing the order details, we found that the cover was fabricated to the ordered dimensions. Unfortunately, we were unable to find any error on our end. The measuring options for different product categories are different as we require different dimensions. Also, the fabrication process differs from product to product. As per the latest update, we can check that the concerned department has offered the best possible resolution to the issue. In case of further assistance, we would request you to write to us back in the same email.

Georgia
1 review
0 helpful votes
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I searched high and low for a cover to fit a crib mattress for my porch swing. Covers and All was the perfect solution. The cover fits snug, It's waterproof and is exactly what I needed.

Date of experience: October 28, 2022