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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,051
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Georgia
1 review
0 helpful votes
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A+ very pleased
November 4, 2022

The service was very easy to use. Covers came exactly as ordered and were delivered promptly.

Date of experience: November 4, 2022
Maryland
1 review
0 helpful votes
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Excellent Covers
November 4, 2022

The shipping was fast and the covers were well made.

Date of experience: November 4, 2022
Ohio
1 review
0 helpful votes
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A/C Cover
November 4, 2022

The A/C cover I ordered is heavy duty and very well made. I'm confident it will protect the unit during the harsh Michigan winter.

Date of experience: November 4, 2022
Michigan
1 review
0 helpful votes
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Quality
November 4, 2022

I was impressed with the overall quality of the product. It definitely was what I was looking for and it should last a long time.

Date of experience: November 4, 2022
Florida
1 review
0 helpful votes
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Easy and efficient
November 4, 2022

Good communication and efficient process of design review.

Date of experience: November 4, 2022
Tennessee
2 reviews
0 helpful votes
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Fast Delivery
November 4, 2022

Fast Delivery and didn't have to go to FedEx to sign for it. This is my third cover and will order again. I just wish I could design one with different angles and different cuts sizes.

Date of experience: November 4, 2022
Pennsylvania
1 review
0 helpful votes
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Good product it's good
November 4, 2022
Updated review

Good products happy with everything I have bought from this company. It holds up good in this cold Minnesota weather

Date of experience: November 3, 2022

Good product
September 30, 2022
Previous review

Good product

Date of experience: September 30, 2022

So far what I have bought has worked good so far have...
November 15, 2021
Previous review

So far what I have bought has worked good so far have to see how the tarps hold up in Minnesota cold weather

Date of experience: November 15, 2021
California
1 review
0 helpful votes
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Good
November 3, 2022

Pretty easy for sure. Very happy with purchase. Nothing else to add.

Date of experience: November 3, 2022
Oregon
1 review
0 helpful votes
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Excellent service & custom cover
November 3, 2022

Easy ordering and I love free shipping! Heavy duty cover that fits perfectly to our custom outdoor couch.

Date of experience: November 3, 2022
Missouri
1 review
0 helpful votes
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Had to finagle, but in the end I was pleased.
November 3, 2022
Updated review

Excruciating waiting for answers in the chat session. The first custom cover came with elastic all across the bottom which made it very hard to get the cover over my chair. I had ordered elastic only at the 4 corners, so they made another one for me, this time with ties at the corners. They wanted to charge me almost $10 shipping for the replacement cover which I objected to since the mistake was made by their company. They gave in and sent it for free, so I am happy that the company does have integrity!

Date of experience: November 3, 2022

Excruciating waiting for answers in the chat section
October 21, 2022
Previous review

Excruciating waiting for answers in the chat section

Date of experience: September 21, 2022
Colorado
1 review
0 helpful votes
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Just what I hoped for
November 3, 2022

Looked at lots of cushions, needed a certain size and color. Covers & All fit the bill.

Date of experience: November 3, 2022
Iowa
1 review
0 helpful votes
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I ordered two insulated skylight covers. I used the schematic provided to measure for the covers. I received two insulated sacks with a draw string at the top. I contacted the customer service representatives and have been told that I made an error in measuring, so they cannot assist me in resolving the situation. ( They will not address the actual problem of creating the wrong product entirely) I provided the photo from their website that shows my order with a picture of the skylight cover showing and several photos of what they actually sent me. After some digging, I found that their web site gives directions in writing on how to measure. Width-Left to Right, Depth- Front to Back, Height-Top to Bottom. Then they provide two pictures with the dimensions on how to measure shown. Skylight - 2- Height, 1- Width, 3-Depth. Custom Insulated Cover - 1-Height, 2- Width, 3-Depth. Their web sight creates confusion by different numbers to the same measurement.
At this point I am extremely dissapointed with the buying experience, especially the customer service that refuses to look at the facts of what happened. I would NOT do business with this company.
I did find the price of their integrity - $160.

Date of experience: November 3, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Harold, we regret the inconvenience this has caused you. We have worked hard to make the website as user-friendly as possible. We manufacture bespoke covers and have different categories for the same. The dimensions and the fabrication styles differ from product to product. The fabrication style and dimensions for the Skylight covers (actual requirement) differs from Custom Covers (ordered product). Also, to avoid such issues, we have provided the option on the website to add any fabrication requirement, etc. You may add the same in the "Any Special Request" option and can uplaod the real-time images too with the order. As per the latest update, we can check our team did offer the best possible resolution to the issue. In case of further assistance, we would request you raise a ticket from your Covers&all account.

Colorado
1 review
0 helpful votes
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Excelent tarps
November 3, 2022

Good quality and timely delivery, made to specifications

Date of experience: November 3, 2022
Pennsylvania
1 review
0 helpful votes
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I think overall it is a good product - one improvement for you guys - try to offer more color choices

Date of experience: November 3, 2022
New York
1 review
0 helpful votes
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Great Product Bad Shipping Policy
December 3, 2022

I would have given this 5 stars if it weren't for the fact that you require a signature upon delivery. They only deliver while I'm at work and even though I authorized them to leave it on the porch they repeatedly did not. Forcing me to drive out to the middle of nowhere to pick up my package. Please reconsider requiring a signature upon delivery. Until then I will not be shopping again.

Date of experience: November 3, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Alyssa, we regret the inconvenience this has caused you. We would like to bring it to your notice that all our shipping carriers have been instructed to leave the packages at a safe location at the delivery address if found. We have already forwarded this to the concerned department for review and implementation purposes. We will keep you posted on further updates and the amendments that we make. Further, you can also subscribe to our Newsletter to be updated.

California
1 review
0 helpful votes
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My cover
November 3, 2022

It came quickly and maybe my measurements were a little off. It is a little bit to big, but I am
Going to put a stirp around the barb-q so the wind won't blow it away. I am glad I saved the two
Weights that were with the old one to hold down the apron drop in the front.

Date of experience: November 2, 2022
California
1 review
0 helpful votes
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Custom Tarps
November 2, 2022

Products were ordered/shipped promptly. Thank you so much!

Date of experience: November 2, 2022
Michigan
1 review
0 helpful votes
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Great experience
November 2, 2022

Custom cover we had made for a bench fit perfectly.

Date of experience: November 2, 2022
New Jersey
1 review
0 helpful votes
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Easy order Great fit!
November 2, 2022

Super easy to order the custom size I need. Quick ship and great fit!

Date of experience: November 2, 2022
Ohio
1 review
0 helpful votes
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Good product quick delivery
November 2, 2022

Have order 4 products so far and been pleased with each one. Good material, fit each piece of furniture as special ordered. Quick build and quick delivery. Will continue to use for all future cover needs. Plan to order other furniture covers next spring.

Date of experience: November 2, 2022