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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,059
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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GB
1 review
0 helpful votes
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Highlands and Islands
January 29, 2023

Yet another company who refuse to deliver or decide to charge an extortionate fee to deliver to the Higjlands and Islands. To some extent I can understand if it is not classed as UK mainland as there may be additional charges to fly or ship goods across the water; however living in Inverness, which is very much physically connected by land to the rest of the UK, I cannot understand the incompetence of some companies to think that it costs an unfeasible amount extra to deliver goods to the 6th largest city in Scotland.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2022
New York
1 review
0 helpful votes
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Perfect addition to our patio
December 30, 2022

Great Product, Great Customer Service, Extremely fast shipping. So happy to have this product on my patio.

Date of experience: December 29, 2022
Georgia
1 review
0 helpful votes
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Happy customer here!
December 30, 2022

My cushion covers were made exactly according to the measurements that I provided. The custom cushion shapes are exactly according to my specifications. The covers perfectly fit my cushions. Thank you Covers All for Rapid delivery and great packaging.

Date of experience: December 29, 2022
Georgia
2 reviews
0 helpful votes
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Porch wrap
December 29, 2022

Ordered the panels for my screen porch. Works awesome. Keeps out the cold but we still have our view

Date of experience: December 29, 2022
Washington
1 review
0 helpful votes
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Poor website
January 28, 2023

Your website is terrible. Links do not work. Had to try about four times to finally be able to place my order. Customer support suggested switching browsers or clearing cache. All I wanted to do was order a tarp.

Date of experience: December 29, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Frank, we regret the inconvenience caused. We certainly understand this is not the ideal experience that you'd expect. There might be several factors causing the issue. The team did provide the basic troubleshooting steps. In case you face such issues in the future, we'd request you to share the error screenshots, error code, or a short video so we can have it checked and resolved promptly.

California
1 review
0 helpful votes
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Great product, Better Service!
December 29, 2022

To date, we have ordered 2 separate customized curtains and referred 3 other friends & family who have ordered with extreme satisfaction...

Date of experience: December 29, 2022
Minnesota
1 review
0 helpful votes
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ALMOST DONE..
December 29, 2022

I ordered 4 side panels for my pavilion. I will be ordering 3 more hat will all be custom made to completely enclose the building for winter. I highly recommend covers and all. After pavilion is completed we will probably look at the cushions and cushion covers for our patio furniture

Date of experience: December 29, 2022
Washington
1 review
0 helpful votes
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Nice products
December 29, 2022

I had a hard time finding the product that was the right size for the handcrafted table that we have on our patio... But when I found Covers and All my search was over because the wide variety of products that they keep in inventory. I was grateful to find the product and it was reasonably priced for the great quality that it is.

Date of experience: December 28, 2022
Oregon
3 reviews
0 helpful votes
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Perfect in everyway!
December 28, 2022
Updated review

GREAT customer service. Lucas walked me through the process on the phone and was very patient, knowledgeable and personable.

Date of experience: December 28, 2022

Great customer service
December 9, 2022
Previous review

Great customer service

Date of experience: December 9, 2022
Virginia
1 review
0 helpful votes
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Great
December 28, 2022

Good quality fabric, perfect fit. I will buy from them again,

Date of experience: December 28, 2022
Idaho
1 review
0 helpful votes
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Quality product and Customization
December 28, 2022
Updated review

Love the selections and options available. Flash25 code only removed about 20%, so not sure what that is about. Anyways, using the products and hope I get years of use out of them.

Date of experience: December 28, 2022

Love the selections and options available
November 13, 2022
Previous review

Love the selections and options available. Flash25 code only removed about 20%, so not sure what that is about.

Date of experience: November 13, 2022
California
1 review
0 helpful votes
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Highly recommend
December 28, 2022

Perfect cushion cover replacements. Extremely great quality for a great price.

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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Fast service, perfect sizing.
December 28, 2022

I'm very happy with my new outdoor cousin covers.
They came much faster than I thought they would and they were the exact size.
I even filled out part of the order incorrectly at first and was contacted prior to the construction to make sure I got exactly what I needed based on the photos I sent in.
Could not be happier.

Date of experience: December 28, 2022
New York
2 reviews
0 helpful votes
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Keeping the snow out.
December 28, 2022

Navigated the site and then figured out our order.

Date of experience: December 28, 2022
Illinois
1 review
0 helpful votes
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I love covers and all
December 28, 2022

Whatever I needed was made perfectly sized and delivered very quickly. I cannot thank you enough for not only amazing customer service but quality quality products. Thank you so much and happy New Year

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Perfect covers
December 28, 2022

Price and material were good. I got this pretty quick.

Date of experience: December 28, 2022
Texas
1 review
0 helpful votes
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Wow!
December 28, 2022

Incredibly fast, accurate and exceptional quality!

Date of experience: December 28, 2022
Michigan
1 review
0 helpful votes
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Great Service
December 28, 2022

I had a special request that was not listed on their website, and they were able to fulfill it without a problem. Their products are durable and well made. I will definitely use them in the future if I have any special needs.

Date of experience: December 28, 2022
Massachusetts
1 review
0 helpful votes
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Will use again
December 28, 2022

Great product and service. Will use again in the future

Date of experience: December 28, 2022
Maryland
1 review
0 helpful votes
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Plastic tarps
December 28, 2022

Great product, good value, thanks! Happy, thanks, -lisa

Date of experience: December 28, 2022