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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Oregon
1 review
0 helpful votes
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We received amazing customer service along the way and the quality was great!

Date of experience: April 21, 2023
Massachusetts
1 review
0 helpful votes
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Excellent service
April 21, 2023

Service and design representatives were extremely responsive and helpful in designing the cover for our fire pit to accommodate the ceramic logs. The end result was a cover that fits perfectly. Thank you very much!

Date of experience: April 21, 2023
Nevada
1 review
0 helpful votes
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Amazing Cushion Covers!
April 21, 2023

Cushion covers arrived much earlier than expected! Appreciate the custom dimensions with detail sections as we were not able to find the replacement size needed. Overall construction and workmanship are outstanding. Ordering more soon!

Date of experience: April 20, 2023
Australia
1 review
0 helpful votes
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Excellent service and prices
April 21, 2023

What I love about this is that customer service is great and they work at it until they get everything right even if it going back and forth several times. I would recommend them to anyone.

Date of experience: April 20, 2023
Kansas
1 review
0 helpful votes
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Custom fit tarp
April 20, 2023

So far so good! It fit the structure great and was able to tie it down easy. It will keep the sun and rain of our toys we have at our lease!

Date of experience: April 20, 2023
Michigan
1 review
0 helpful votes
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No one could tell me the exact way to get the #3 dimension...just the seat bottom depth or from the back of the seat back to the front of the seat bottom

Date of experience: April 20, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Douglas, We truly regret the inconvenience you have experienced. We have tried our best to mention everything on the website. 'How to measure' PDF can be referred for the same, however, we are glad to check that you have mentioned about the mock up in the comment. Rest assured, our team will get back to you with the same. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call. Our customer service agents will make every effort to assist you right away. We value your feedback, so we have passed it along to the appropriate team in order to provide a better experience moving forward.

Maryland
2 reviews
0 helpful votes
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Loved the Customer Service
April 20, 2023

My experience was great. I received my item in a few days and the fit great!

Date of experience: April 20, 2023
Minnesota
1 review
0 helpful votes
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Great
April 20, 2023

Love these covers. Just a little different shade than expected, as far as color goes.

Date of experience: April 20, 2023
Texas
2 reviews
0 helpful votes
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Nice mixer cover
April 20, 2023

Very easy, we shall see how shipping goes...so yeah, shipping took some time, about 2 weeks but it did finally get here.

Date of experience: April 19, 2023
Ohio
1 review
0 helpful votes
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Patio furniture cushions
April 20, 2023

Easy to order, quality looks. Hard to know the right size for a tight fit. I ordered a little too big on some back cushions, but seat cushions were a perfect fit.

Date of experience: April 19, 2023
Georgia
1 review
0 helpful votes
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Round mesh
April 19, 2023

Ordering was easy. Many emails to complete. The product looked well made but the dimensions were wrong. The water feature is 24" diameter with a 1 inch edge bringing to 26" diameter. The net I received was only 25" diameter. The grommets now sit on top of the edge, useless. Seems should be greater than 26" diameter so it can be secured.

Date of experience: April 19, 2023
Michigan
1 review
0 helpful votes
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Easy
April 19, 2023

The whole experience was easy from ordering to receiving. Came fairly fast and was exactly what I wanted.

Date of experience: April 19, 2023
Alabama
1 review
0 helpful votes
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Excellent product.
April 19, 2023

Very nice, professional. Fit and finish was perfect. I was extremely satisfied with the quality of the material itself, the people told me what material I should get for the product I wanted and came out absolutely perfect.

Date of experience: April 19, 2023
New York
1 review
1 helpful vote
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We purchased a cover that arrived with a defect. We're trying to get them to replace this item but some guy named Vikrant is making it difficult. He's stating there's a 7 day window to report damage or defects which is nowhere to be found on their website. As a matter of fact there's a 90 day return or exchange policy clearly stated on their website. This guy Vikrant wanted us to send him the link to this policy from their own website? This is absolutely ridiculous. Next stop consumer affairs and every review platform I can find to warn others. I'll go as far as posting the entire email chain so you can read how ridiculous this guy Vikrant has been.

Date of experience: April 19, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Steve, we sincerely apologize that our service does not meet your expectations. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. Also, try our best to provide the efficient service to every customer This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.

Colorado
1 review
0 helpful votes
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Great team!
April 19, 2023

Unique design and the team provided several updated drawings. I have worked several unique covers with this company-all are great fit. This one ended up a little oversized (too long) but I made the error of not including a strap or bungee gathering (all offered) which would have provided a better fit.

Date of experience: April 19, 2023
Wisconsin
1 review
0 helpful votes
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Great color, sturdy
April 19, 2023

I received my cushion cover fast and easy. It is stronger than I thought and the quality exceeded my expectations.

Date of experience: April 19, 2023
Colorado
1 review
0 helpful votes
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Love the cushion covers, fantastic product! Wil definitely purchase again from Covers & All!

Date of experience: April 18, 2023
Texas
1 review
0 helpful votes
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Excellent
April 18, 2023

Will definitely use again and refer friends and family

Date of experience: April 18, 2023
Washington
1 review
0 helpful votes
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Good Price
April 18, 2023

Easy to find item and pricing is reasonable and numerous ways to pay.

Date of experience: April 18, 2023
California
1 review
0 helpful votes
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Great quality fast
April 18, 2023

I was trying to find a solution to cover our ancient leaky chimney until our landlady can get a new roof and this worked out beautifully. Great quality and it showed up super fast. I could have added a bunch of features with ties and such but even with no add ons it came with a drawstring and handles already built in.

Date of experience: April 18, 2023