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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Texas
1 review
0 helpful votes
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Buy it. Buy it now!
April 22, 2023

Great product. I love that they communicate several times to ensure they are building the correct cover.

Date of experience: April 22, 2023
Texas
1 review
0 helpful votes
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Outdoor Cushion Covers
April 22, 2023

Easy to order and detailed, website was very good and easy to use.

Date of experience: April 22, 2023
Missouri
1 review
0 helpful votes
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Grill cover.
April 22, 2023

Fit perfect and quality was better than I had anticipated.

Date of experience: April 22, 2023
Texas
1 review
0 helpful votes
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Happy Customer!
April 22, 2023

So far so good. I am hoping that they do not fade I. The sun.

Date of experience: April 22, 2023
Pennsylvania
1 review
0 helpful votes
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Perfect Privacy Curtains
April 22, 2023

Delivery was quick and I was updated with delivery exceptions

Date of experience: April 22, 2023
North Carolina
1 review
0 helpful votes
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Hunt and Ye Shall Find!
April 22, 2023

Wow! Just happened to find you on the web through a Google search for 'Custom Seat Covers'—Who knew?

Date of experience: April 21, 2023
Arizona
1 review
0 helpful votes
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Pleased
April 21, 2023

Just got my swing cover and am pleased with both the quality and the fit. After submitting my on-line order, Swing Covers reached out to me a couple times for more detailed measurements and photos, demonstrating a real commitment customer satisfaction and getting it right. I'm impressed.

Date of experience: April 21, 2023
Utah
1 review
0 helpful votes
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I have had my Covermax sectional cover for 2 1/2 years, and it has a warranty for 3 years. The cover has greatly faded and is breaking down. I let Coversandall know this, and they requested many pics and videos from me which were inconvenient to get. This is a tactic they used to stall me. They asked for 3 sets of pictures and then a video as well, only to deny any responsibility. The cover has torn in multiple places due to the material degradation. They are all straight line tears, as this is how the material wears. They said these tears were from something puncturing the material, which is clearly not the case. I've attached pictures—you be the judge.

Also, I experienced issues with another order, and that was difficult on me. They didn't want to reship so they sent me the ties they failed to out in, and I had to go to a local vinyl shop to get them repaired. I've regrettably spent thousands with Coversandall.

Date of experience: April 21, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Jennifer, we are sorry for the negative experience you had with us. We at Covers&All always look forward to offering the quality products. We reviewed all of the facts and can confirm that the images you submitted do not reveal any material damage. We examined with our product experts as well, and we doubt it may have occurred by an external item or poor maintenance of the cover. The warranty protects against product construct and durability not attributed to daily usage. Unfortunately, we are unable to find any error on our end. As we can see that our team has already proposed the best solution to the problem.

New Jersey
1 review
0 helpful votes
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Good experience overall
April 21, 2023

Great site. Very thorough. Good Quality. Arrived when promised.

Date of experience: April 21, 2023
GB
1 review
1 helpful vote
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Totally Useless
May 21, 2023

This company failed completely to deal with its courier FEDEX who lied consistently about their attempts to deliver the item. Covers and All also refused to acknowledge their legal responsibility for delivery, offering anything but a refund on a non-delivered item. Manifold platitudes in every response to queries. In the end I accept that I have lost good money, but luckily only a small amount. Do not use this company if you need a reliable provider.

Date of experience: April 21, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Tony, we are sorry for the negative experience you had with us. We believe in customer experience and always try our best to provide the efficient service to every customer. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.

Oregon
1 review
0 helpful votes
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We received amazing customer service along the way and the quality was great!

Date of experience: April 21, 2023
Massachusetts
1 review
0 helpful votes
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Excellent service
April 21, 2023

Service and design representatives were extremely responsive and helpful in designing the cover for our fire pit to accommodate the ceramic logs. The end result was a cover that fits perfectly. Thank you very much!

Date of experience: April 21, 2023
Nevada
1 review
0 helpful votes
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Amazing Cushion Covers!
April 21, 2023

Cushion covers arrived much earlier than expected! Appreciate the custom dimensions with detail sections as we were not able to find the replacement size needed. Overall construction and workmanship are outstanding. Ordering more soon!

Date of experience: April 20, 2023
Australia
1 review
0 helpful votes
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Excellent service and prices
April 21, 2023

What I love about this is that customer service is great and they work at it until they get everything right even if it going back and forth several times. I would recommend them to anyone.

Date of experience: April 20, 2023
Kansas
1 review
0 helpful votes
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Custom fit tarp
April 20, 2023

So far so good! It fit the structure great and was able to tie it down easy. It will keep the sun and rain of our toys we have at our lease!

Date of experience: April 20, 2023
Michigan
1 review
0 helpful votes
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No one could tell me the exact way to get the #3 dimension...just the seat bottom depth or from the back of the seat back to the front of the seat bottom

Date of experience: April 20, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Douglas, We truly regret the inconvenience you have experienced. We have tried our best to mention everything on the website. 'How to measure' PDF can be referred for the same, however, we are glad to check that you have mentioned about the mock up in the comment. Rest assured, our team will get back to you with the same. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call. Our customer service agents will make every effort to assist you right away. We value your feedback, so we have passed it along to the appropriate team in order to provide a better experience moving forward.

Maryland
2 reviews
0 helpful votes
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Loved the Customer Service
April 20, 2023

My experience was great. I received my item in a few days and the fit great!

Date of experience: April 20, 2023
Minnesota
1 review
0 helpful votes
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Great
April 20, 2023

Love these covers. Just a little different shade than expected, as far as color goes.

Date of experience: April 20, 2023
Texas
2 reviews
0 helpful votes
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Nice mixer cover
April 20, 2023

Very easy, we shall see how shipping goes...so yeah, shipping took some time, about 2 weeks but it did finally get here.

Date of experience: April 19, 2023
Ohio
1 review
0 helpful votes
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Patio furniture cushions
April 20, 2023

Easy to order, quality looks. Hard to know the right size for a tight fit. I ordered a little too big on some back cushions, but seat cushions were a perfect fit.

Date of experience: April 19, 2023