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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The website clearly states in the FAQ section that "All standard size orders are shipped same day form our Lawrenceville Ga warehouse. Most of the custom and personalize orders take 24 to 48 hours in production and depending on the shipping method, can we delivered in 2 to 10 business days."
However, I placed my order on May 25th and did not receive my order until June 19th. That is 25 days.
Secondly, my covers were shipped from India, not from Lawrencevill Ga. Which once again the website states it would be shipped from. I was under the impression that I would've gotten my cover sooner rather than later. This is false advertising, misleading, and a misrepresentation. This resulted in my patio furnitures being exposed to the elements (rain and sun)
Secondly, Your "welcome offer" is completely false in offering a 20% discount as it only applies to custom orders. Again a misleading representation.
Thirdly, your responses to my two emails took almost two weeks to get back to me. This is just poor customer service.
I am very happy with the quality of the covers. But the sizes that were sent to be didn't work for me.
Site is ok took awhile to determine what I needed to order and make payment.
Ordering an unusual sized cover was fairly simple using the website, but I was surprised at the number of weeks the cover took to arrive, I believe, from India. Also, the cord used to tie off the bottom of the cover is of a very poor quality, and snapped off immediately upon first use.
Hi Randy, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We want to apologize for the one-day delay in delivery and we always want our customers to have the same impression of our company from using the website till the delivery, however as we depend on the third-party logistics, orders get delayed. We want to share that we have shared a resolution to your email, kindly reply to us so that we can give you the best outcome. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Don't call them after you purchase if you have questions there's nobody home anywhere but the sales line.
My first order gave me an error message saying that no shipping method had been chosen and it looked like the order did not go through. So, I tried placing the order again and ended up with 2 orders. Other than that glitch on the web site, ordering was very easy. I did e-mail customer service to notify them that the 2nd duplicate order needs to be cancelled. Although the web site had a glitch, the product received was exactly what I hoped for and I'm happy with the quality and fit.
Love you guys This was the second order of multiple covers. Very happy with everything. All of both multiple covers from the two orders fit well. No issues at all. Quality material and great prices. Could not be happier.
Thanks so much. Would love to see you to also do covers in sunbrella for my boat.
Great cover for my smokeless firepit. It seems like it will last a long time.
Live in the Denver metro area. Bought these, got them in the timeframe they said. We had an unusually wet June. Got these on May 31, they fit well, then it proceeded to rain and rain and rain. But, those days when the sun came out, took the covers off and everything was completely dry (bought the "tuff" version). Well worth it and plan on these protecting our new outdoor furniture for years to come, both from sun & rain (& snow). One more thing - had a tornado a mile from our house, with a another funnel above our house (not tornado wind speeds). I never used the tie downs on the covers. Although the furniture was blown around on our deck, not one of the covers came off. They fit snug enough that the wind couldn't pull them off. We love this purchase!
Very easy to navigate measuring and ordering process
The products are great. Orders the covers for my deck chairs and they are sturdy and waterproof!
This was my second purchase, first was to enclose my pavilion in the winter, this purchase was to enclose my outdoor kitchen this winter. Highly recommend.
Your instructions and diagram were clear and my immediate questions where answered by your supplied material.
I have now had 3 seperate orders and every time they were perfect! Loyal customer for life here!
Very difficult ot understand your customer service reps.
Hi Michael, thank you for taking the time to acknowledge us and we truly apologize for the language barrier. We will definitely share this feedback with our customer support team, and they will improvise the process soon. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
It was easy to order my custom cover for my large fire pit. I had a return email after I ordered where the company asked a few more questions and pictures and measurements to make sure my cover fit perfectly. They did a wonderful job and I'm very happy with the quality and appearance!
I got covers to replace the sunbrella fabric that would suck dirt and hair out of the air onto itself. The new covers are so easy to clean, I just pick them up and the dirt slides off. An even handle the cats.
Quick purchase through delivery. I needed a custom cover that was a reasonable price. Covers pulled through for me. I am so grateful to have my outdoor furniture covered so it will last a long time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathleen,
Thank you for bringing the issue to our attention. We sincerely apologize for the delay that has resulted in the late shipment and delivery of your order. While it is true that our standard-size covers can usually be shipped from Georgia within a day, please note that their availability is subject to stock levels. In this particular case, the cover was manufactured at our main facility located in India, which caused the delay. We apologize once again for any inconvenience caused by this delay.
Regarding the offer, we would like to clarify that the prices for our standard-sized covers are already set at the lowest rates in the market. As stated in our terms and conditions, these covers are not eligible for any of the promotional offers listed on our website. We apologize for any confusion caused by this.
We also want to address the slower response time to your email. It is not our intention to provide anything less than timely and efficient customer service. However, due to a significant increase in email volumes, we have faced challenges in responding promptly. Please be assured that we are working diligently to improve our response times. Your feedback is valuable to us, and we will make sure to pass it on to the appropriate team.
Thank you for your understanding and patience in this matter.