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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Michigan
2 reviews
0 helpful votes
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I just did not care for the Clear plastic, it's a lot heavier. It's hard to manage for somebody my age and my height. And it's not flexible like the other materials that we buy, and we have to take it app-and-down a lot because it's going across the front of a screen import. And it's just not a nice material to have to work Like we have to. Especially Because we also ordered the Gray, and that is just so nice to work with.

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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Quick shipping and perfect fitment
August 22, 2023

Extremely pelased with the 4 covers I ordered from covers & all. Very straightforward process and everything fits flawlessly!

Date of experience: August 22, 2023
Missouri
1 review
0 helpful votes
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Custom cover that's easy to order.
August 22, 2023

Exceptional ordering experience. Delivery was a bit slow, but then again this is a custom item. Not a fan of the material. I think it will protect really well but it's not a refined look. Just a vinyl cover that fits well but isn't very attractive.

Date of experience: August 22, 2023
Massachusetts
1 review
0 helpful votes
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A+
August 22, 2023

Great service and great final product. I followed Covers & All's instructions for measuring and inputting the dimensions for custom covers for our fire table and seat set. After putting in the order, Covers & All's design team promptly followed up their specs for the custom covers. Product arrived in a couple weeks and fit perfectly. Covers feel high quality and seem like they will last a while.

Date of experience: August 22, 2023
Nevada
1 review
0 helpful votes
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See above and other comments made prior to receiving product.

Date of experience: August 22, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Kimberly, please accept our apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.

Also, if you have any concerns regarding the order, kindly share them with us at [email protected] and our quality team will check and investigate further for the same.

New York
1 review
0 helpful votes
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Thank you! Easy to order online. Great quality. Fast delivery.

Date of experience: August 22, 2023
Colorado
2 reviews
0 helpful votes
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Nice quality seat cover!
August 22, 2023

Good job on following up to ensure accurate measurements and a positive outcome!

Date of experience: August 22, 2023
Idaho
1 review
0 helpful votes
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Would be helpful to be able to provide more detail on the measurements. There was one in particular that it didn't ask for but could be calculated using the other measurements and a formula but something went wrong somewhere. Could be my mistake on the measurements. It would be nice to get some sort of design sent for final approval when purchasing custom sized covers.

Date of experience: August 22, 2023
Maryland
1 review
0 helpful votes
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We recently purchased some new outdoor furniture. The covers for them, offered by the same company, were priced ridiculously high. So I searched the web for an alternative. I found many on various big vendors, but none that were the right dimensions or just looked sloppy. Then I found the Covers & All website. They had the type and shape covers I needed, with the ability to customize them for an exact fit.

I ordered custom covers for a curved loveseat, a curved couch and a tall fire feature. All the covers fit perfectly and are well made. Time will tell on durability of the fabric, but the build seems solid and sturdy. I especially like the built in vents. The birds in our yard seem to like to use our furniture for target practice and the bird poop washes off without any staining.

On the fire feature cover, I choose a cover on the website for a chimeneas, but my feature is built with different overall dimensions. When I entered the requested measurements, I unknowingly made a mistake. Support at Covers & All noticed this and suggested I remeasure. Sure enough, I was off by a significant amount. I'm grateful they checked with me before proceeding with manufacturing.

Last, while the custom covers were more expensive than off the shelf covers, the difference was not great. And I have covers that fit my furniture exactly and look like they came with them.

Date of experience: August 22, 2023
Virginia
1 review
0 helpful votes
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Love the cover
August 22, 2023

Fits as expected and great quality. Will purchase again.

Date of experience: August 22, 2023
South Carolina
2 reviews
0 helpful votes
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Softness of Cover
August 22, 2023

Not as flexible as I would like. The cover is heavier than passed covers purchased at Covers & All.

Date of experience: August 22, 2023
Connecticut
1 review
0 helpful votes
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Very happy
August 22, 2023

Covers and All designed a custom cover for our sailboat's helm that fit perfectly. Turnaround time was excellent, and the quality and thickness of the cover are great. The Price was also great.

We're very happy. Thank you Covers and All!

Date of experience: August 22, 2023
New Mexico
1 review
0 helpful votes
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Definitely cuts down on the heat in my home from multiple skylights

Date of experience: August 22, 2023
Arizona
1 review
0 helpful votes
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Very Satisfied Customer
August 22, 2023

Ordering and delivery process was easy and efficient - quality of product exceptional - fit ti perfection!

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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Great product - great price
August 22, 2023

Patio chair covers-
Well made with quality materials.

Date of experience: August 22, 2023
Pennsylvania
1 review
0 helpful votes
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Customized smoker cover
August 22, 2023

After purchasing an older smoker at a yard sale, I proceeded to look for a cover for it, since it is kept outdoors and it had been kept in great condition by the original owner. I thought it would be easy to find online, but to my dismay, I could not find one small enough and I didn't want to buy an oversized cover. Then, I found Covers & All. Their prices for customized covers were no more expensive than standard ones, so based on my measurements, I requested a quotation for a custom cover. C&A responded quickly and provided a.pdf CAD drawing of the proposed design. After some back and forth correspondence, we determined that I had made an error in my measurements. I subsequently approved the final drawing and received the cover a couple of weeks later. The quality is excellent and the fit is perfect! I ordered the medium-duty cover, but compared to other covers, like the one I got with my $3K, it's much heavier and higher quality. I'm very happy with the purchase and the price was very reasonable. The customer service and communication I experienced during the design development, as well as the purchasing transaction was great.

Date of experience: August 22, 2023
New York
1 review
0 helpful votes
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New Cushions For Less
August 22, 2023

Material and fit were great!
Just make sure you measure correctly
Customer service was wonderful!

Date of experience: August 22, 2023
Virginia
1 review
0 helpful votes
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Superb Service!
August 22, 2023

After initial contact with their website, C&A went out of their way to ensure that they had all the correct measurements for my custom BBQW cover. I am very satisfied and pleased with their custom-made cover.

Date of experience: August 22, 2023
New York
1 review
0 helpful votes
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None
September 21, 2023

The cover turned out nice but the process could be a little easier if the designer would call to discuss any questions versus just emailing back and forth through their portal.

Date of experience: August 22, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi June, thanks for taking the time to share your experience with Covers&all. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

Florida
2 reviews
0 helpful votes
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I ordered dog seat covers for my new car and I love them! Fast service and they are made very well and the material is so durable and they wash up great!

Date of experience: August 22, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Nancy, thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. However, we do acknowledge that there is always a scope for improvement, we request you to share your ideas and write us at [email protected]. Which helps us to improve our rating and make the customer experience better.