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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Virginia
2 reviews
0 helpful votes
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Great!
September 5, 2023

Will be using again for additional projects I have.

Date of experience: September 5, 2023
Arizona
1 review
0 helpful votes
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Fire pit cover
September 5, 2023

The fire pit cover that was sent was perfect. It fit just like it should have. The material is great and should last a very long time. I going to see if they can make me a cover for my custom built outside bar.

Date of experience: September 5, 2023
California
1 review
0 helpful votes
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New life to old cushions
September 5, 2023

I have a nice patio set but the covers for the cushions were torn and ugly. Due to the unique size, finding replacement covers were impossible (unless I wanted to pay over $100).
My replacement covers are slightly big, but look so much better. At first I wasn't happy with the vinyl like material, but after a heave rain, I saw how easy they were to wipe down (and no soggy cushions).

Date of experience: September 5, 2023
Texas
1 review
0 helpful votes
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Quality Product
September 5, 2023

Top quality materials and craftsmanship. Will definitely purchase from them again.

Date of experience: September 5, 2023
New Jersey
2 reviews
0 helpful votes
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Excellent opportunity for customization
September 5, 2023

I really enjoyed the experience. I appreciate that I was able to measure and ensure that the covers matched my outside kitchen exactly, and I'm very happy with the output.

Date of experience: September 5, 2023
New Hampshire
1 review
0 helpful votes
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Love it!
September 5, 2023

Love my fire pit cover it fits perfectly and is great quality

Date of experience: September 5, 2023
Louisiana
1 review
0 helpful votes
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Small cover
September 5, 2023

This order was processed very quickly, and the workmanship was very good. The fabric and color were just as I had hoped and expected. I would recommend this company.

Date of experience: September 5, 2023
Texas
1 review
0 helpful votes
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I am very satisfied with my covers!
September 5, 2023

Great quality! You got the size correct, fit perfect on my banquette.

Date of experience: September 5, 2023
Ohio
1 review
0 helpful votes
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Tiki bar cover
October 5, 2023

First of all, I got exactly what I wanted. But the process of custom making the cover took months. Insanely slow no matter how many time I gave and got asked for measurements.

Date of experience: September 5, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello Steven,

We appreciate you taking the time to rate your recent purchase. We deeply apologize for the delay in your order, which was due to the need for your confirmation on certain measurements to ensure a perfect fit.

We are delighted to hear that the cover you received was worth the wait and that you are satisfied with your purchase. Your feedback is valuable to us, and we have already shared your comments with our team. Rest assured; we are committed to improving our processes to prevent similar delays in the future.

Once again, we apologize for any inconvenience the delay may have caused, and we thank you for your understanding and patience. Your satisfaction is our priority.

Warm regards,
Covers & All

Massachusetts
1 review
0 helpful votes
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Seamless ordering
September 5, 2023

Very satisfied with our order. Exactly what we were looking for.

Date of experience: September 5, 2023
Utah
1 review
0 helpful votes
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No hardware
October 5, 2023

It would be nice if they included the hardware needed to install.

Date of experience: September 4, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Kelly, we regret the inconvenience caused. We do provide the accessories with the product, you may add the same from the "Add Accessories" option available at the bottom of the product display page below the "Any Special Request for Us" option. In case you face such issues in the future, please do not hesitate to contact our 24 X 7 call or chat helplines.

Ohio
1 review
0 helpful votes
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Cover great! Inflatable pillow :(
September 5, 2023

I love the cover. It looks great and I am pleased to have something custom made for my table and chairs that fit. However, I could never get the "pillow" to elevate the middle of my cover to remain inflated. I finally gave up. It didn't cost that much so it is not worth it to pay for shipping for a return. I just wish it had worked.

Date of experience: September 4, 2023
California
1 review
0 helpful votes
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Terrible bicycle covers
October 5, 2023

I recently ordered 4 bicycle covers and I am extremely disappointed! After entering the very detailed measurements required, I expected to receive very custom tailored bike covers. Instead, I received oversized, shapeless blobs. It took a month to arrive since they are made and shipped directly from India. I chose the Cover Max material, since it seemed from the description as the best option for the weather conditions here. The fabric turned out to be an extremely heavy vinyl coated material that is very difficult to place on the bike. The fact that they are way oversized, and that there is no differentiating the front from the back also makes it difficult. The heavy material caused my bikes to fall over with the slightest breeze.
When I contacted customer support to ask to return, they were very difficult to work with. They kept asking for additional photos and videos of the problems. When I finally satisfied their request by providing a photo of the bike with all the dimensions detailed, and photos of how the cover fit. They determined that it was not their fault. A couple of the dimensions detailed in my photo were slightly different than the dimensions I provided when I order them. This is bull, the differences aren't nearly extensive enough to cause such a discrepancy in the product I received. All they offered was a 30% discount on a re-order. I am not ordering anything more from these clowns. Instead, I ordered a cover from Amazon at a fraction of the cost, it arrived in one day, there were no measurements required, and it fits perfectly!

Date of experience: September 4, 2023
California
1 review
0 helpful votes
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Covers are perfect!
September 4, 2023

I have 4 indoor pillows that needed weather resistant covers. Good covers, good color at a great price. Will use in the future.

Date of experience: September 4, 2023
North Carolina
1 review
0 helpful votes
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Screen Door
September 4, 2023

We have a dog, and this has been an amazing option for her to run in and out of our screened in patio.

Date of experience: September 4, 2023
Texas
1 review
0 helpful votes
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Didn't get what I was expecting.
October 4, 2023

I bought custom sized cushion covers for my outside patio furniture. I selected the mid-grade fabric. Unfortunately this was not a cushion cover fabric. It was a cover material. Very rubberized type of plastic. Probably good for a waterproof cover, but not good as a seat cushion. I ended up having to throw away the product because you could not sit on it. It was not returnable because it was a custom size. I should have looked more carefully at what I bought, but I just assumed that you would NOT have a cover product as an option for a cushion.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2023
California
3 reviews
0 helpful votes
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Pleasant.
September 4, 2023

Hope it works as well as it says it does.
There was no place to put the 20% savings code: Welcome 20

Date of experience: September 4, 2023
Pennsylvania
1 review
0 helpful votes
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Great fit!
September 4, 2023

Love it its a great fit and seems durable. We are looking forward to seeing how it holds up

Date of experience: September 4, 2023
New Jersey
1 review
0 helpful votes
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I ordered deck furniture covers and one piece did not fit their standard covers. They got back to me and we were able to redesign the cover. It fit perfectly. The covers that we recieved were very heavy duty. My wife andI are very pleased.

Date of experience: September 4, 2023
Utah
1 review
0 helpful votes
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I needed a custom cover for a piece of outdoor furniture. The process was surprisingly easy. Super stoked with the finished product.

Date of experience: September 4, 2023