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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Did a challenging bbq U shaped with a pizza oven, sent dimensions and got back a perfect product
We ordered very complicated custom covers. We measured and Covers & All needed more information which we supplied. The covers came out great, fitting perfectly and with very substantial materials. The customer service was stellar. We could not have asked for a better experience!
I went back and forth with the design team because measurements weren't adding up exactly. But it worked out in the end and happy with the purchase
Was worried about shipping times, but a quick phone call cleared it up
Easy ordering seemed too easy. After the initial order placed, the drawings and communication to make sure we had a perfect fit were top notch!
Great covers. Customer service was a little difficult to work with but we eventually got everything worked out.
The buying experience was easy, however your Customer service needs some work. When they sent me the tracking number it showed it was going to California so when I called they told me that it wasn't going to California it was dosed to go to Illinois. After hours of research on my part I found out they sent me the wrong tracking number.
Dear Jim, we apologize that our service did not meet your expectations. After reviewing the order details, we found that only one tracking number was sent to you from our system, which was intended for the Illinois address you provided when placing your order. We regret any inconvenience this may have caused you. However, we appreciate you bringing this matter to our attention, and we will forward your concerns to the appropriate team to investigate and prevent any similar issues from occurring in the future. We are pleased to hear that you had a positive buying experience and happy with the received product.
We found this product as an alternative to one that didn't quite fit on another site & at a fraction of the cost. We highly recommend this product.
It took a long time and a lot of back-and-forth to get the order right. Now that it has arrived, I think we missed the mark on the portion of the cover that seemed to take so long to get added, which was a cover for the seat (it is just a flap that just sits on top and doesn't hug the sides of the seat.) Anyway, its okay, but so far not really worth the price (or the hassle.) I mean, its just a sandbox cover.
In all the back-and-forth, I had originally ordered these inflatable pillows to go under the tarp to help give it rise to assist with water runoff. I guess at some point that fell off the order and I missed it, so that was a bit disappointing.
Dear Matthew, we apologize that our service did not meet your expectations. We strive to provide efficient service to all of our customers. After reviewing your order details, we understand your concern regarding the back and forth to add a seat part into the cover. We apologize for any inconvenience this may have caused. However, we noticed that you have mentioned a flap for the seat, which is why our team provided the flap instead of the entire cover. Also, the mock-up has been shared to you and we have processed the order same as per your approval on the that. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution. Moreover, we will also take your feedback into consideration to improve our customer support and enhance the overall customer experience.
I was not sure how the custom covers worked but the team took the time to make sure they were making me exactly what I needed. In fact, they suggested a different product that met my needs for an outdoor product and in the end, saved me money. Once we were all in agreement on the product, it was at my house in a few days. I will definitely use the team again.
Fit is good. Material appears it should last for a number of years.
The process was very easy. Using just three numbers and some choices, my needs were covered.
The covers were well made, and the price was half of what other custom covers would've cost. I've already recommended them to other friends. Once they were finished being made, I got an email saying they were being shipped with a tracking number. They arrived on time.
I am a new owner and the kit that i received for my cover was exactly what i needed.
Thorough buying process and nice cover. Looks like it will protect my furniture for many years to come and I didn't have to pay an arm and a leg.
I'm sure a great company if everything goes right but they have a quality control issue. Ordered a cover on Aug 28th and was supposed to receive it Sept 15th. Received it Sept 29th and cover had wrong size stairs. It is now Oct 10th and still no cover. Supposably to arrive around Oct 20th. Had to buy temporary cover to keep the leaves out while I waited for my cover. Almost 2 months to possibly receive it ( hope it's right this time) with nothing but I'm sorry for delay. Costumer service is poor! Lies and empty promises. Unacceptable business practices in my opinion and would not recommend purchasing from here.
Dear Chad, we apologize that our service did not meet your expectations. We strive to provide world-class products and perform quality checks on all items prior to shipment to ensure that our customers receive the correct product in a timely manner. We regret that we failed to meet this standard in your case. Our team has reviewed your order and has shipped a replacement item with the correct dimensions. The scheduled delivery date is October 16th, as per the tracking details. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.
No issues with order. The bbq island cover was easy to measure for and came as described.
Simple and easy to understand measuring instructions
Air Conditioning cover was very easy to order. Was delivered in a timely manner and it fits great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Geoff, we apologize that our service did not meet your expectations. We strive to provide efficient service to all of our customers, and it is unfortunate that you experienced an issue. Your feedback is valuable to us, and we have shared it with the relevant team to improve the customer experience. We are pleased to hear that you are satisfied with the product and its quality.