Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
See all photos
How would you rate Covers & All USA?
grey stargrey stargrey stargrey stargrey star

Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,449 reviews

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
Follow CK U.
Unfollow CK U.
Share Review
Report Review

See above.
May 1, 2024

See above. Great shppping experience. Website very easy to use. The only issue was getting the correct size for the pillow covers.

Date of experience: April 21, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Ck! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Virginia
2 reviews
0 helpful votes
Follow Dale Z.
Unfollow Dale Z.
Share Review
Report Review

Great Products
May 1, 2024

Quick, easy, and flexible! Will definitely return if the need arises.

Date of experience: April 21, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Dale! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
Follow Dan X.
Unfollow Dan X.
Share Review
Report Review

Great quality
May 1, 2024

Our design process took time and patience, but it was worth it.

Date of experience: April 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Dan, for the appreciation! We're delighted to know that you enjoyed our designs. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.

California
1 review
0 helpful votes
Follow Christy P.
Unfollow Christy P.
Share Review
Report Review

Wrong size and would not return
April 30, 2024

The material is great quality, but the covers were too big. When asked to exchange since they were a standard size and color, they would not. I understand they are "custom" and I could have measured wrong, but we had to go buy foam to fill them in and not just one inch of foam, but two. I did not mismeasure by two inches. Just be very careful measuring and error on the smaller side. The covers seem to run big.

Date of experience: April 19, 2024
Minnesota
1 review
0 helpful votes
Follow Thomas L.
Unfollow Thomas L.
Share Review
Report Review

Ordering Website on payment authorization, page went red and stated product not available.
No email of acknowledgement of a transaction. Surprise---product showed up a couple weeks later from india.
Cheap plastic tarp, will crack in our cold weather.
Called covers and All, to ask them why they went through on the order without acknowledgment to customer. Started me through a long process of opening a trouble ticket. Do not recommend for any reason.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Veeni M. Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, Thomas! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.

Indiana
1 review
0 helpful votes
Follow Jeanne S.
Unfollow Jeanne S.
Share Review
Report Review

Weber cover fits perfectly. The traeger is a bit off. Fir the most part very good service and quality of items

Date of experience: April 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you so much for your positive rating! We really appreciate your business and are glad to hear that you're satisfied with your purchase. We hope your next order is just as enjoyable. Thank you for choosing Covers & All.

Texas
1 review
0 helpful votes
Follow Benjamin H.
Unfollow Benjamin H.
Share Review
Report Review

Na
April 29, 2024

Your response above will provide Covers & All with valuable feedback regarding your order so that they can better assist you and other customers

Date of experience: April 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you so much for your positive rating! We really appreciate your business and are glad to hear that you're satisfied with your purchase. We hope your next order is just as enjoyable. Thank you for choosing Covers & All.

California
1 review
0 helpful votes
Follow Debbie U.
Unfollow Debbie U.
Share Review
Report Review

Looks Good
April 29, 2024

It looks like good quality. We have not installed yet. Probably not for a few weeks. Want to get the sliding glass doors clean first.

Date of experience: April 18, 2024
GB
1 review
0 helpful votes
Follow Hugh L.
Unfollow Hugh L.
Share Review
Report Review

Decent Product at Decent Price
April 27, 2024

Decent web site, helpful customer service staff sorted out minor details.

Date of experience: April 17, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Hugh! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Tennessee
1 review
0 helpful votes
Follow Janet F.
Unfollow Janet F.
Share Review
Report Review

A very good company to work with.
April 26, 2024

I placed an order and included picture of fire pit needing a new cover. Correspondence went back and forth as I was not submitting all the information they were requesting. Very thorough and exceptional product.

Date of experience: April 16, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Janet! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
Follow Kit H.
Unfollow Kit H.
Share Review
Report Review

Weber Griddle Cover
April 26, 2024

I submitted a picture with some basic rectangle measurements and the designer customized it for a better fit. Their application worked very well to communicate measurements and the process took about a week to finalize a design.

Date of experience: April 16, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kit! We are delighted to hear that you are pleased with our product and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

South Carolina
1 review
0 helpful votes
Follow Claudette S.
Unfollow Claudette S.
Share Review
Report Review

Return trip
April 26, 2024

My first purchase turned out absolutely perfect. This one was even better. The monogram on the chair cover is beautiful and matches the monogram from my first purchase.

Date of experience: April 15, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Claudette! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
Follow Michelle V.
Unfollow Michelle V.
Share Review
Report Review

Outdoor Curtains
April 25, 2024

This is my third purchase and the other two were amazing! Quality custom products! These are amazing as well!

Date of experience: April 15, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Michelle, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
Follow Patrick M.
Unfollow Patrick M.
Share Review
Report Review

Built in bbq grill cover
April 25, 2024

Easy to order. But do not like the fit. Followed instructions given too.

Date of experience: April 15, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Patrick, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Mississippi
1 review
0 helpful votes
Follow Faron C.
Unfollow Faron C.
Share Review
Report Review

I loved my outdoor sectional but the cushions were faded & they made it look old….
Easy measuring, great color selection & fast shipping. Ordering outdoor curtains next!

Date of experience: April 15, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Faron, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Pennsylvania
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

Prior to ordering:
Easy order. Simple process. Site is easy to navigate.

Order received!
Love this company. Easy order. Wonderful quality. Order showed up early. Perfect. If you can handle a tape measure covers and all is for you. I would highly recommend this company and would definitely order covers from them again.

Date of experience: April 15, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Robert! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
Follow Vic U.
Unfollow Vic U.
Share Review
Report Review

Review
April 25, 2024

Simple and fast!
Very nice quality but they seem to be more for an outdoor application rather than an indoor look.
I ordered them so that's on me as maybe I did not look for a different option. Great product non the less.

Date of experience: April 14, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Vic! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New York
1 review
0 helpful votes
Follow Ann I.
Unfollow Ann I.
Share Review
Report Review

Disappointed
April 25, 2024

Disappointed…………………………………………….
Quality and fit are inadequate.

Date of experience: April 14, 2024
Veeni M. Covers & All USA Rep
over a year old

Hi Ann, thank you for sharing your thoughts on the quality and fit of your covers. We appreciate your feedback. According to our records, the cover was carefully handcrafted based on the measurements and fabric you selected during your order placement. Occasionally, custom products may encounter fitting issues, but we're committed to promptly addressing them. We've contacted you via email to gather some details, and we're eager to resolve this matter as quickly as we can.

Michigan
1 review
0 helpful votes
Follow Diane Q.
Unfollow Diane Q.
Share Review
Report Review

I was very impressed with the site. It was very easy to use,from giving directions on how to measure and the shape of the cushion needed. Ordering was easy. Very happy with the experience and the quality.

Date of experience: April 14, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Diane! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
Follow Sharon E.
Unfollow Sharon E.
Share Review
Report Review

Thanks!
April 24, 2024

Thanks for my past purchases. I do need to order a few more chair covers.

Date of experience: April 14, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Sharon, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!