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Covers & All USAReviews 25,783

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
4,992
shipping
341
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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Ohio
1 review
0 helpful votes
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Great service from start to finish. The measurement instructions were easy to understand. The design team communicates several times to ensure the measurements are accurate & make sense. They require approval including eventual final approval. The deck furniture cover products I have received from them (6) have all fit great.

Date of experience: January 18, 2026
Veeni M. Covers & All USA Rep
1 month ago

Thank you, Tom! We’re thrilled to hear you had a great experience from start to finish and found the measurement instructions easy to follow. Our team is glad the communication and approval process helped ensure a perfect fit. We truly appreciate your continued trust, and we’re happy that all six covers fit gr

Arkansas
2 reviews
0 helpful votes
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Good Enough
January 27, 2026

Quick delivery. Great communication from company. Lots of updates along the way. Disappointed in materials used, unsure if it will last as long as i wanted it to. Seems well made. Dimensions are perfect.

Date of experience: January 17, 2026
Texas
1 review
0 helpful votes
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Incompetence
January 26, 2026

I could't have given you better pictures to make a custom cover for me; all the dimensions were there. You could've made it just by looking at the pictures. How in the world did someone screw this up so badly? I will never ask for another custom cover ever again. I will stick to the basics with this company. You have people in Dubai making these covers who have no clue what a bbq pit is. I mean, they created a pocket that has no hole and serves no purpose.

The endless emails to get this corrected are infuriating. I also paid for insurance, and still had to go through weeks of hassle to get a new one. Oh, if you don't respond within an hour, they close your ticket. Don't worry, though, because you'll have to explain it all over again to another 10 people each time they close the ticket. Why? Because they are emailing you from Dubai while we are asleep, they are up and working. It feels like you're hoping customers will get tired of fighting for a resolution and give up. I refuse to be one of those customers! This is absolutely unacceptable!. Not to mention the insurance I paid for, and still had to go through weeks of trouble to get a new one. You hope people get tired of emailing and give up.

Date of experience: January 16, 2026
Veeni M. Covers & All USA Rep
1 month ago

Hello Michael, we sincerely apologize for the inconvenience caused. Upon reviewing the details, we understand your concern and will be sure to share your feedback with the concerned team to help improve the customer experience.

We can also see that a replacement cover has already been issued and that you are currently in communication with our team to ensure the new cover meets your requirements. If you have any other concerns, please feel free to contact us.

Texas
1 review
0 helpful votes
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Great Experience
January 26, 2026
Updated review

We needed an IBC tote cover to help protect it from sun damage. The ordering process was super easy and it arrived a day ahead of schedule.

Thank you and if we need anything the needs a cover, we will look here first.

Date of experience: January 12, 2026
Veeni M. Covers & All USA Rep
1 month ago

Hey Marie! We are delighted to hear that you are pleased with our ordering process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Look forward to my first purchase
January 9, 2026
Previous review

Look forward to my first purchase. The order process was very easy to follow.

Date of experience: December 30, 2025
Nebraska
2 reviews
0 helpful votes
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Difficult to contact
January 24, 2026

I tried to look for my order on the site after I received the package. My order no longer exists. The bag doesn't fit my tree and I cont find how to contact anyone.

Date of experience: January 13, 2026
Veeni M. Covers & All USA Rep
1 month ago

Hi Beth, we are sorry for the inconvience caused. To view your order details on our website, please ensure you are logged in using the registered email ID used at the time of purchase. As we specialize in custom-made covers, you have the option to enter your own measurements while placing an order to ensure the best possible fit. Upon checking, we can confirm that the order was placed using the default dimensions available on our website. If you need any assistance with sizing, order details, or placing a custom order, our support team is available 24/7 and can be reached at 800-260-2829 and via live chat option available on our website. We appreciate your feedback and look forward to assisting you further.

Illinois
1 review
0 helpful votes
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I would look elsewhere next time
January 18, 2026

Quality not great. Disappointed in seams being unfinished. Doesn't interfere with covering but not as good as I could have made if I had my old singer machine.

Date of experience: January 8, 2026
Veeni M. Covers & All USA Rep
2 months ago

Hi Mary, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Massachusetts
1 review
0 helpful votes
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Dissatisfied
January 16, 2026

This package was sent to an incorrect zip code. I therefore did not receive it and it was shipped back. I would appreciate a refund please. Thank you

Date of experience: January 6, 2026
Veeni M. Covers & All USA Rep
2 months ago

Hi Nancy, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Utah
1 review
0 helpful votes
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I feel like they really cared about getting the design and function correct and making sure that I would be happy with the end result.

Date of experience: January 6, 2026
Veeni M. Covers & All USA Rep
2 months ago

Thank you, Amy, for the appreciation! We're delighted to know that you enjoyed our designs. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.

Virginia
1 review
0 helpful votes
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The fabric was described as "soft" and suitable for indoor window seat. It is hard canvas-like and more like a car seat cover. Company would not accept return or offer any refund solutions. Stay away

Date of experience: January 5, 2026
Veeni M. Covers & All USA Rep
2 months ago

Hi Mark, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

South Dakota
1 review
0 helpful votes
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Had repeatedly asked if able to do it as triangular but was never confirmed - instead it was cylindrical which still works.

Overall material is nice, everything came out nicely and works for my needs.

Date of experience: January 5, 2026
Veeni M. Covers & All USA Rep
2 months ago

Hey Matt! We are delighted to hear that you are pleased with our products and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Perfect fit and great quality
January 14, 2026

Who knew ordering a fire pit cover could be so easy. The cover arrived within 2 weeks of ordering and was the perfect fit and in heavy duty material to withstand the wind and elements at my beach house.

Date of experience: December 23, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Erika! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wisconsin
2 reviews
0 helpful votes
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Custom cover
January 10, 2026
Updated review

Since this was a custom cover there was some back and forth to make sure the sizing was correct. The extra time spent regarding the size was worth it the cover fits exactly as described.

Date of experience: December 31, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Walter! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


I did speak to a customer service rep and got all my...
October 30, 2025
Previous review

I did speak to a customer service rep and got all my questions answered. Website order entry is not difficult but not the smoothest.

Date of experience: October 20, 2025
California
1 review
0 helpful votes
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Wouldn't order anywhere else!
January 10, 2026

We have ordered several times from Covers and All! They never disappoint! They offer several choices, weights and color options. We have tried the less expensive once only to have them rip or blow off after only a few months. Covers & All out performs them all!

Date of experience: December 30, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Linda! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
1 review
0 helpful votes
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Warranty exceeded expectations
January 9, 2026

I had ordered my custom Big Green Egg cover 2 years ago. I recently noticed water getting in under the cover. I contacted Covers & All and they said there was a 5 year warranty. After some troubleshooting, they informed me that they were re-making my cover and would ship it out soon. When it arrived, it seems like upgraded material and it fit even better than the original. I couldn't ask for better service and it is refreshing when a company stands behind their product like this.

Date of experience: December 29, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Scott! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maine
1 review
0 helpful votes
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Warrantee Claim
January 7, 2026

We had a large irregular shaped 5 sided shade sail custom made and it suffered a couple of areas at the attachment points where it started to pull apart. It's location on our room can get very windy. Not only did Covers & All offer to immediately replace it, they worked with us to resize it to allow for better tensioning. All of this was done without any charge, including shipping. Great team!

Date of experience: December 28, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Paul! Thank you for sharing your detailed experience! We truly appreciate you highlighting our team’s efforts. We’re glad we could promptly replace the shade sail and work with you to adjust the sizing for better tensioning, especially given the windy conditions. Your satisfaction is our priority, and it’s great to know our support and service made a positive difference. Thank you for choosing Covers & All and for your kind words about our team!

Ohio
1 review
1 helpful vote
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Great customer service!
January 6, 2026

I needed new hook n loop for my outside porch curtains. They are 3 or 4 years old! All I paid was the shipping cost and they were delivered promptly!

Date of experience: December 27, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey David! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Easy to deal with. Accurate Measurement Instructions
January 5, 2026
Updated review

I found that the online guidance in how to measure for custom sizes was easy to follow and worked well. ALL of the covers ordered fit perfectly.

Date of experience: December 26, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Steve! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Well organized and informative
December 15, 2025
Previous review

Well organized and informative

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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The entire process is easy. The online templates make it easy to enter the measurements. The company confirms the measurements and asked a few clarification questions via email. End product arrived in a timely manner and I was kept informed of the orders status.

Date of experience: December 23, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Jaz! Thank you for your wonderful feedback and for being a valued repeat customer! We’re thrilled to hear that this is your fourth order with us and that you’ve consistently experienced great customer service. It’s great to know that our online templates, measurement confirmation process, and order updates made everything easy and smooth for you, and that your products arrived on time. We truly appreciate your continued trust and look forward to serving you again.


Several purchases, good quality and service
December 13, 2025
Previous review

Several purchases, good quality and service

Date of experience: December 3, 2025
Washington
1 review
0 helpful votes
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Perfect custom cover for cold plunge
January 2, 2026

Lots of covers to choose from. Was able to submit specific measurements/details to the designer, ensuring the cover was a perfect fit.

Date of experience: December 23, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Barbara! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Exceptional Value and Service
January 1, 2026

I just received my custom cover for the ROLAND BA-330 PA. You did a wonderful job, the fit is great—just what I was looking for.
I appreciate your attention to details, including the mesh cover and velcro back, which will allow me to use the unit without removing the cover. The handle opening and velcro flap cover are perfect.
The extra bagginess actually works out well: it allows me to attach a bag for accessories (power cord, battery compartment and extra batteries) to the handle, and still have it covered.
I am attaching photos in case you want to advertise this cover on your website. The ROLAND BA-330 is a fantastic piece of equipment but not as popular as other brands—although I think it's better than most competitors. Therefore, I'm not sure if it would be a big seller for you but you never know.
Wishing you continued success in 2026!

Date of experience: December 20, 2025
Veeni M. Covers & All USA Rep
2 months ago

Hey Evyn! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!