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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Tennessee
1 review
0 helpful votes
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Very satisfied
July 6, 2024

Great experience overall. Very pleased Thank you very much

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Macy! We're thrilled to hear that you had a positive experience with us. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Florida
1 review
0 helpful votes
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Excellent service
July 6, 2024

Very easy to order and the covers were excellent quality and arrived so much faster than they said when I ordered.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christine! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev01

California
2 reviews
0 helpful votes
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Nice looking product!
July 6, 2024

Good product. I love the active feedback on the design of the custom cover.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ken! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev01

North Carolina
1 review
0 helpful votes
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I found the process to order online easy to understand and provided thorough custom options.
After making an error in measurements, contacting customer service was easy and fast. They stepped me through the process and were extremely helpful.
The cover was exactly what I expected and of excellent quality.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Red, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Georgia
1 review
0 helpful votes
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Even better than expected!
July 6, 2024

The custom covers arrived quickly and are the perfect size for my outdoor cushions. I am very impressed with the craftsmanship of the work and quality of the covers. I will recommend this company in the future.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Megan, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
2 reviews
0 helpful votes
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Fantastic
July 6, 2024

Great phone support. Good website. Many options for custom products. Good job.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Scott, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Ohio
1 review
0 helpful votes
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Perfect.
July 6, 2024
Updated review

I really like the quality of the material and the craftmanship is perfect.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, David, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01


I love ordering from Covers&all
April 20, 2024
Previous review

I love ordering from Covers&all.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Easy
July 6, 2024

Easy to order -good quality and arrived earlier than estimated date.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stephanie! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Texas
1 review
0 helpful votes
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The ordering, measuring, and follow up was excellent. The product has been in use for a week or two and it has rained very hard and it is holding up better than expected.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Laura! We're thrilled to hear that you had a positive experience with us. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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Excellent
July 6, 2024

They are detail-oriented, responsive and I would use them again.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're thrilled to hear that you're happy with our service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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3 custom covers
July 6, 2024

I was communicated with sufficiently. I sent an email as a response to a question with more measurements and you did not get the email. I did not know this because you never let me know. A lot time when by and I finally reached out and then was told there was problem. I should have received a follow up when you thought I didn't respond. Another problem I find is how many questions you asked about the measurements. 2 of the 3 covers fit great but the 3rd to oversized. Which is a problem I've had with past covers.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Kathy, we are sorry to learn that one of your covers does not fit despite your clear instructions. Unfortunately, the email was sent to a no-reply address and did not go through. We recognize the significance of follow-ups and deeply apologize for this oversight. We have reached out to you via email to gather more details and resolve this matter swiftly.

Georgia
1 review
0 helpful votes
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Product Meets Expectstions
July 6, 2024

Covers and All did a great job of following up on specifications to insure the cover fit properly and it did.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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Patio Furniture Covers
July 6, 2024

I'm so pleased with our new cushion covers. Covers and All did a detailed job in creating beautifully tailored covers. I had numerous communications with them to make sure the measurements were accurate. They were easy to reach by phone and receptive to my questions. It took awhile to make sure they understood exactly what I needed but well worth the time in order to create the perfect covers.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Georgia
1 review
0 helpful votes
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Happy Customer
July 6, 2024

Found online as my fire pit required a custom cover. Looked at lots of websites but decided on this company. Had a delivery delay caused by my misunderstanding of process. Customer service addressed promptly and product was perfect. Would use this company again and recommend to others.

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Patricia! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev01

Colorado
1 review
0 helpful votes
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Fire Pit cover
July 6, 2024

Confusion regarding measurements, took too long
I sent measurements & photos

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

However, we are sorry to note your disappointment in regard to the process. We will surely consider your review to make the customer experience better.

New York
1 review
0 helpful votes
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Happy Customer
July 6, 2024

It was a good overall experience - happy with the product and the service provided

Date of experience: June 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ellen! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Wisconsin
1 review
0 helpful votes
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Hands down
July 6, 2024

My go to when I need specific covers made. High quality material, exact measurements.
I've used them for various covers I need. Fast shipping too!

Date of experience: June 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Therese! We're thrilled to hear that you're happy with our product and turnaround time! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Ohio
1 review
0 helpful votes
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Perfect fit
July 6, 2024

Quick shipping and awesome feedback from their team will definitely order again

Date of experience: June 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Canada
1 review
0 helpful votes
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Great product
July 6, 2024

Great product at a great price. Much better alternative than buying new cushions.

Date of experience: June 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Tyson! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase. Please visit our website at: https://tinyurl.com/RRev01

Georgia
1 review
0 helpful votes
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Outdoor Cushion Covers
July 6, 2024
Updated review

I placed my custom cushion cover order on 6/3 and they were delivered on 6/22. They fit perfectly and are made of quality material.
I've already placed another order.

Date of experience: June 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Janet! We're thrilled to hear that you're happy with our product and turnaround time! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01


Fit and color was perfect
July 1, 2024
Previous review

Fit and color was perfect. I've already ordered again.

Date of experience: June 21, 2024