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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,055
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Great
July 20, 2024

Great - fantastic cover, quick shipping. Would recommend to anyone.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nathan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Heavy Duty Covers
July 20, 2024

Ordered the heavy duty covers for two custom fire bowls. Fit as expected. Appear to be durable, will find out in next wind storm.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tom! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Excellent product at decent price
July 20, 2024

Product is very well made. Web site and ordering were easy to understand. Only was disappointed that my 20% off discount code for being a new customer would not apply for some reason.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Genevieve,

Thank you for sharing your feedback for the product. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!

New York
1 review
0 helpful votes
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Custom and quality
July 19, 2024

Quality cushion covers, exactly what I ordered and what I wanted

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lois! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New York
2 reviews
0 helpful votes
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Covers
July 19, 2024

Dealing with the ordering on the website is counter-intuitive and takes too much time

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eva! We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused. Your feedback is important, and we want to address your concerns. Please reach out to us directly (+1800-260-2829) whenever you face any issue, so that we can investigate and give you a better experience. Thank you for bringing this to our attention.

Kentucky
1 review
0 helpful votes
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Great quality
July 19, 2024

I measured 7 times and then made a mistake entering the width. Customer service was so helpful in making it right. I'm very impressed with the quality of the material, zippers and construction. The fit is perfect.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeanine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Very good quality product
July 19, 2024

I get confused on some of the detail questions that come after the measurements, but that just might be me.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Shelly! We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused. Your feedback is important, and we want to address your concerns. Please reach out to us directly (+1800-260-2829) whenever you face any issue, so that we can investigate and give you a better experience. Thank you for bringing this to our attention.

Texas
1 review
0 helpful votes
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Patio life
July 19, 2024

I was slightly disappointed, I was told there would would be a couple of inches added to the measurement to give room to slide on easier. I had a hard time getting it on. I haven't tried to take it off, this will be interesting

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cynthia! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Fast service for custom fit
July 19, 2024

Transaction was seamless. Placed order and shortly after received. Thanks much.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear customer! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Great company
July 19, 2024
Updated review

This is the 5+ time ordering products with this company- and every single time has been a breeze!

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Allyson! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


All in All everything was great!
June 13, 2024
Previous review

This is the 5th time I have used this company and their customer service is great!

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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It was wonderful
July 19, 2024

Already stated in the previous answers stated in the boxes above

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nebraska
1 review
0 helpful votes
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Fit like a glove!
July 19, 2024

The cover was better than expected. We received updates along the entire process. And were surprised how quickly we received the custom cover. Fit just like we measured and the measuring instructions were great!

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Karen! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Umbrella base replacement cover
July 19, 2024

I needed to replace the base cover for an offset umbrella. I found Covers & All from an online search and used the custom designer to submit measurements and details of the replacement cover. The cover arrived quickly and even had a zipper (not requested) that will make taking it off for storage a breeze! Great quality construction and the final product fits perfectly! Great deal for about $30 and a fraction of the price for replacing the base. I will be ordering a cover for the AC unit next!

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Very pleased and impressed!
July 19, 2024

Ordered these to recover my cushions from a Home Depot set. Excellent craftsmanship. Fit perfectly. Wish they offered more colors and patterns.
No odor in fabric.
Definitely for outdoor use, which is what I needed.
Will order from them again.
Would have liked a foam insert in a SOFT option instead of firm (personal preference), found what I needed elsewhere, but would have ordered from Covers & All if they had offered it.
Will definitely recommend to friends. Thanks!

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lori! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
2 reviews
0 helpful votes
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Bad Cover Design
July 19, 2024

I expected covers to cover all four sides not just only three! You should consider making FULL covers rather than just partial ones! Bad designing!

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Yogendra! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Florida
1 review
0 helpful votes
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Custom Cover
July 19, 2024

My cover was designed perfectly to my specifications. The site was easy to use and the product came quickly. Five stars!

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carly! We're pleased to know that you had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Hampshire
1 review
0 helpful votes
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Boat shade
July 19, 2024

The attention to detail was amazing. Such great communication.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robinson! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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I ordered a cover for my disabled veteran husbands outdoor elevator.I want to keep the elevator from filling up with rain,snow,and bird droppings. I found Covers& All on line- measured the elevator opening- picked the fabric& color.A week later it was covering the elevator & I couldn't be more pleased.It was so easy to order,the price was fantastic,I will definitely shop Covers&All again.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eileen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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I needed covers for outdoor seat cushions. These were so easy and reasonably pricedI felt like it might be a scam, but I am so over the moon happy with my new covers! They fit prefect, have a full zipper for easy access to clean and wash. They are beautiful made, I have had them for about a month now and every time I see them I smile! Thank you!

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rebecca! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Easy order process and speedy delivery.
Will order future products

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We're pleased to know that you had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


Very helpful chat representative
May 19, 2023
Previous review

Very helpful chat representative

Date of experience: May 19, 2023