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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Massachusetts
1 review
0 helpful votes
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Great experience
September 6, 2024

The product arrived as ordered and fits perfectly! It is Great!

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dana! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Montana
2 reviews
0 helpful votes
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Good Value for the Money
September 6, 2024

I ordered a cover for my fire pit which was a custom size. The cover fits great and looks nice and didn't take forever to arrive!

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Julie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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This order was just for material sample, so we could proceed with a production order. Samples aided us to pick the correct material grade and color. Thanks!

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mike! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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I have a unique situation with my cover order that requires a larger zipper, but I'm still waiting to hear back any available options that don't require me to order a completely new cover.

[EDIT] The option to receive a new cover with changes to the original design was provided, I only had to pay for shipping.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Angelica!We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

California
1 review
0 helpful votes
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The wonderful part is that you can customize the size that you need. The time to receive the covers is a quick turnaround.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nebraska
1 review
0 helpful votes
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Great quality, great price!
September 6, 2024

I didn't have the highest expectations when ordering my cover, but I am thoroughly impressed with what I got for my money. The material is going to be very durable. The fit was perfect. The side handles were not something I thought would be that important, but they've turned out to be perhaps the thing I'm most pleased about with my new cover. Thank you, Covers & All! I'm trying to figure out what I'm going to order a cover for next!:-)

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Barry, Thank you for your feedback. We are glad to know that you are happy with the product and pricing. May I kindly ask you to reconsider your rating based the experience you had with us. A positive rating will encourage us to continue providing efficient service to every customer. If you have any other concerns then kindly let us know, we will be more than happy to assist you​.

Washington
1 review
0 helpful votes
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Very nice material, very thick
September 6, 2024

We have not had a chance to try them out yet as it is the end of the hot summer season. But we liked the material and the measurements perfect, just what we ordered. Very nice service.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Siri! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Made to order and perfectly fit
September 6, 2024

I put in all the measurements and a couple weeks later it came and fit perfect. Seems high quality and made to last. Will reorder for other furniture in the future.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Duane! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Foot perfectly
September 6, 2024

I was worried about the fit, but gave exact measurements and trusted it would work. It did!

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jem! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Good experience. Overall
September 6, 2024

I was not aware the logo would be so big. Wonder if I could reorder with smaller.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you had a positive experience with us. Moreover, you can certainly place a new order with us and can mention your logo size requirements into the "Any special request for us?" box while placing an order. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Sun cover for a side by side bed
September 5, 2024

Way Better than expected for the money, very durable and clean looking

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steven! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
2 reviews
0 helpful votes
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Gas fire pit cover
September 5, 2024

The order went smooth. We will see how cover looks and sturdy.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Samuel! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Excellent mixing console cover
September 5, 2024

Ver pleased with material, construction, and delivery time.
- and affordability.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Blair! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Works as described
September 5, 2024

Need to cover a skylight that was blasting sun into our kitchen.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bradley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
3 reviews
0 helpful votes
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Great products!
September 5, 2024

Ordering process was very easy. My cushion covers arrived quickly and exactly as specified. Workmanship was top quality. Would highly recommend this company.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Debbie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Easy to do
September 5, 2024

Very efficient. Accurate, prompt and it looks great on the fire pit. I feel so good knowing that it is protected

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Walter! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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White covers.
September 5, 2024

Easy to measure with instruction photos and greet price since I got them on sale!

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Purvi! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Wisconsin
1 review
0 helpful votes
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Waterproof and ready for einter
September 5, 2024

Customer service answered my questions, and gave me guidance how to place custom order. Many thanks

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Jill, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Maine
1 review
0 helpful votes
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Great covers and customer service
September 5, 2024

Great covers and happy customer service reached out with recommendations. Covers came out perfect!

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Derek! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Sand Box Cover
September 5, 2024

The process was easy and the product was quality. I will use them again.

Date of experience: August 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jacques! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!