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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Virginia
4 reviews
0 helpful votes
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Recommend Covers &All
September 9, 2024
Updated review

Like the website. Ordering was a breeze. Item arrive relatively quickly given it had to be shipped from half way around the earth! Highly recommend!

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Tedd! We're pleased to know that you found our website user-friendly and happy with the service. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


Like the website and ease of ordering
July 6, 2022
Previous review

Like the website and ease of ordering.

Date of experience: July 6, 2022
California
1 review
0 helpful votes
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Quality Cover for a Great Price
September 9, 2024

Customer service was very helpful. There was a slight issue with the measurements but a quick call to the company cleared it all up. My cover was shipped to me quickly

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Maria! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
2 reviews
0 helpful votes
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Perfect cover
September 9, 2024

Needed a cover for outside timers at our pool. Decided that cover should work for our needs and we were right. Quality product made to our specs and at an affordable price. Definitely recommend Covers & All 👍

Date of experience: August 30, 2024
Massachusetts
2 reviews
0 helpful votes
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Fits great
September 9, 2024

Perfect experience, very easy to order what I wanted in the correct color

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Null! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Washington
1 review
0 helpful votes
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Impressed with first order
September 9, 2024

Quality of materials and workmanship appear to be excellent. Hoping covers will last on my boat in PNW.

Date of experience: August 30, 2024
Maryland
1 review
0 helpful votes
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Custom captain chair cover
September 9, 2024

Great customer service with faster than expected fulfillment. They kept us informed every step of the way.

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Barbara! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Great product. Sketchy communication
September 9, 2024

This is the second time I have ordered from Covers and All. Both times I used custom-made covers. The first time everything was perfect. This time the interdepartmental communication was terrible. I received multiple emails asking questions that I had already answered to a different person. It was very confusing. Also, the split zippers on the product were not long enough to fit the sub-woofer. It seems like knowing the dimensions of the product, your designer would make them long enough to fit. We had to redo them with longer zippers. The second time around they fit perfectly and are great quality.

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello Robert, thank you for your feedback. We are glad to know that you are happy with the received product. However, we are sorry to note your disappointment in regard to the service. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

Minnesota
1 review
0 helpful votes
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Satisfied customer
September 9, 2024

Very happy with my order, fits very well. So impressed with the expertise in making sure the sizing was accurate. Received numerous emails verifying measurements which allowed me to double check my numbers and make adjustments if needed. Would highly recommend this company.

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Cindy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

South Carolina
1 review
0 helpful votes
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Great Experience
September 9, 2024

The ordering process is clean and easy. My order arrived quickly and the fire table cover we ordered fits exactly as we hoped.

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Mark! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
2 reviews
0 helpful votes
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To big
September 9, 2024

I ordered an oblong shade with 4 sides so it took 6 measurements. I read their instructions and measured and re-measured. Since they shorten your measurements (around 3 inches) if not using their hardware and I new the fabric would stretch I shortened my measurements by 2 inches for a roughly 5 inch shortening all around. I did this because I would be using turn buckles to tighten the fabric as it stretches over time. Fast forward, I received my product fairly quickly after the mock up was checked and approved. I was really excited to put it up. However, even after shortening the measurements the sail, it is to big and sags. All sides were too long. Kind of disappointment after doing 3 rounds of mock up drawings and measurements with them. No I did not contact customer service due to other reviews already stating they did nothing about their issues with the products they received. Didn't want to waste my time.

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello Jeffrey, we apologize for the inconvenience you’ve experienced. We strive to deliver products according to the approved working drawings and standard processes outlined on our website. It’s unfortunate that you encountered an issue. Rest assured, our team will be in touch shortly to investigate and address your concerns.

Iowa
1 review
0 helpful votes
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Great experience
September 9, 2024

Product was delivered quickly and as described. Fit my Weber kettle like a glove!

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Scott! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Satisfied
September 9, 2024

Lots of care put into getting the measurements correct. ………………………..

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you Jeffrey, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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Awesome
September 9, 2024

Perfect fit, this is like my 8th cover inve done everything from fridge, safes, patio furniture set, fire pit all fit great we'll made

Date of experience: August 30, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Efrain! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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So far so good
September 9, 2024

Cover delivery on time. Cover fits as ordered. Color is as ordered.

Date of experience: August 29, 2024
Veeni M. Covers & All USA Rep
over a year old

We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Massachusetts
1 review
0 helpful votes
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L shaped cover
September 9, 2024

Great cover, really nice quality
It arrived before due date.
I highly recommend this company.!

Date of experience: August 29, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Tammy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Really easy and helpful website to navigate with templates to help you customize a cover that is perfect for any outdoor items you're needing to cover.

Date of experience: August 29, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Tim! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Very satisfied!
September 8, 2024

Awesome customer service and very easy to use web interface.

Date of experience: August 29, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you Manoz, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our website and service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Missouri
1 review
0 helpful votes
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Impressive!
September 8, 2024

This was a complicated custom order which Covers & All nailed. The fabric color was just as described, high quality, and the customized cover shape fit my dimensions perfectly. Highly recommend.

Date of experience: August 29, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Darby! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Great covers
September 8, 2024

Simple ordering fast shipping and fit perfect. Did the custom sizes.

Date of experience: August 29, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Camilla! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Absolutely Perfect!
September 8, 2024

I HIGHLY recommend using this website for custom covers for patio furniture. We purchased high-end patio furniture for our new home and asked the manufacturer to supply us with covers. The furniture was swimming in the covers that were supplied, so we sent them back. After a bit of research, we chose Covers & All to order custom fitted covers. We called to verify that the company was legit. After all, we were placing a large order. Once I added my measurements, the company sent me drawings to confirm the measurements. I had time to make adjustments before the covers went into production. We all make mistakes from time to time. The covers arrived about 2 weeks later and they fit perfectly. We couldn't be happier. There was only one mistake and it was mine. I forgot to check the color on two matching tables, so I got black covers instead of the gray that I ordered for the rest of the pieces. Oh well, not the end of the world. The covers fit perfectly.

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Date of experience: August 29, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Bob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!