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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,045
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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California
2 reviews
0 helpful votes
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The products are mediocre at best. Also, these spammers clogged my inbox with daily unsolicited emails. They also send unsolicited text messages. I reported them everywhere

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hi Don! Thank you for your feedback, and we sincerely apologize for the inconvenience. We have forwarded your concerns to our team, and they are working to resolve the issue. In the meantime, you can easily unsubscribe from our emails by clicking the "Unsubscribe" button, and for text messages, simply reply with "STOP" to opt out of further messages. We appreciate your patience and understanding.

California
1 review
0 helpful votes
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Excellent
October 1, 2024

Support proactively confirmed minor details, came out great

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Mark! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wisconsin
1 review
0 helpful votes
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Great product
October 1, 2024

Only complaint I would have is I would like the outside chain heavier. Imprint of the image is great and the product is heavy duty.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Jason! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Custom covers for salon chairs
October 1, 2024

Great customer service and quick delivery.
This is my second time ordering

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Deanna! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Alabama
1 review
0 helpful votes
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Very satisfied
October 1, 2024

I ordered a cover for an outdoor daybed and pillows to match. I am very satisfied with the quality and workmanship, and it arrived quickly.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Jayne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Puerto Rico
2 reviews
0 helpful votes
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Outdoor dining comfort
October 1, 2024

These little pillow covers (after stuffing) gave my rattan seating a comfy back support. Made perfectly, delivered timely, looking good.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kentucky
1 review
0 helpful votes
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Perfect Fit!
October 1, 2024

Custom dimension swing cover fit perfectly, quality material, and color just as shown in picture on website. Has already kept the rain off of our beautiful swing!

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Brad! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Minnesota
1 review
0 helpful votes
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Cover for 1st generation Weber Performer
September 30, 2024

Cover fit nicely with room to spare but still contoured enough to look like a grill cover. Material is substantial and looks like it will stand up to the elements.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Stephen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
1 review
0 helpful votes
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Ordering on line was okay. Burt I had to ask the agent to email me their instructions. I just could not understand 90% of what was said.
This was enough for me never to use the company again. Too bad, cause the product and delivery was faultless.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

We appreciate you sharing your feedback, Nick. We sincerely apologize for any inconvenience you've experienced. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!

Indiana
1 review
0 helpful votes
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Swing cover
September 30, 2024

I am very excited to get my cover, I have been looking for something more affordable and I hope I found what I was looking for!

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Sheryl! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New York
1 review
0 helpful votes
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Awesome!
September 30, 2024

Great product…very clear instructions and they sent everything I needed plus extra parts…great purchase!

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Doug! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nevada
2 reviews
0 helpful votes
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Measurement instructions did not work for me
September 30, 2024
Updated review

I followed the measurement instructions on the website.But those instructions did not work for my furniture and the covers were too small. Covers&All would not work with me or give a discount on an additional order. Bad customer care.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, Jeanne! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.


Easy
September 11, 2024
Previous review

Easy. Found exactly what I needed.

Date of experience: September 1, 2024
Utah
1 review
0 helpful votes
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Above ground pool cover seems like good quality and grommets are reinforced. Only time will tell how well it will last through the freezing winter months.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kimberly! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

South Carolina
1 review
0 helpful votes
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Great Website
September 30, 2024

Very nice purchase! Great communication! Would definitely buy from you again!

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Jeffrey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
2 reviews
0 helpful votes
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Patio covers
September 30, 2024

Great experience! Easy to follow directions to measure and delivery on time

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ireland
1 review
0 helpful votes
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Helpful staff helped make a custom cover that suited my needs perfectly

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Phillip! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wisconsin
1 review
0 helpful votes
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Great
September 30, 2024

Fit like a glove and very happy with the quality! Liked the color as well.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Roxanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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We ordered a custom made ping pong table cover for our high school. Customer service was amazing, and asked questions about our measurements after the order was submitted to make sure the cover was the perfect fit. When the item arrived, it was extremely high quality, well made, and will hold up to the wear & tear of the outdoor elements in Southern California.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Amanda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Mexico
1 review
0 helpful votes
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Narrow blind
September 30, 2024

Ordered 50 inch wide blind. Received 49 inch wide blind. Will work, prefer 50 inch.

Date of experience: September 20, 2024
Veeni M. Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, Michael! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.

Texas
2 reviews
0 helpful votes
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Good experience
September 30, 2024

Good product, delivered 2 days before the date they give me which is awesome but I don't give 5 stars because there was 18" Longer and 6" Higher than the size I ordered and. I had have to folded to make it work and perforate the net which make the webbing sewn around perimeter worthless and the durability vulnerable

Date of experience: September 20, 2024