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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,044
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Texas
1 review
0 helpful votes
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Cinch string
October 10, 2024

Correctly sized. Material is stiff enough that it needs a stiffer rope in order to get it pulled together.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Charles! Thank you for your feedback on the sizing and material of your cover! We're glad the sizing is correct, but we appreciate your note about the cinch string and the stiffness of the material. A stronger rope might indeed improve the ease of pulling it together. If you need any assistance or have further suggestions, we're always here to help.

Virginia
1 review
0 helpful votes
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Easy process and great product
October 10, 2024

It was a straightforward process to input measurements, and delivery turnaround was quick for a customer product. I'm happy with my custom outdoor tv cover.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chase! We are delighted to hear that you are pleased with our product, process and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Great shade for a bedroom window!
October 10, 2024

Looking for a way to block sunlight from a bedroom window. Ordered the blackout roller shade with side brackets for inside the window. Measured, ordered, waited, and installed the day it was delivered. Great product, easy install! Just wish I had ordered the valance, too!

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Pamela! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

West Virginia
1 review
0 helpful votes
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So far so good
October 10, 2024

I haven't hung them yet but I've looked them over and the seem okay. I hope once hung, they meet my expectations

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! Thank you for sharing your initial thoughts with us! We're glad to hear that everything seems good so far. Once you hang the product, if you have any questions or if it doesn't meet your expectations, please don't hesitate to reach out to us. We're here to assist you and ensure you're completely satisfied with your purchase. Looking forward to hearing how it turns out once installed!

California
1 review
0 helpful votes
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Quality Product
October 10, 2024

The first tarp I ordered was from Tarpsandall. Not sure what the relationship is between Coversandall and Tarpsandall is (they both shipped from the same address). It was good so we decided to order more to enclose our cat/plant porch for the winter. Several of the tarps were about an inch wider than than what we wanted ordered but we made them work. Could have been my error for not reading the measuring directions. I could have taken 1" off the width and length measurements and they would have probably fit better. They are quality and we made them work for what we needed to do.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heidi! Thank you for taking the time to share your experience with us. We're glad to hear that you've been happy with the quality of our products, both from Covers & All and Tarpsandall. They are part of the same family, which is why they ship from the same location. We understand that slight sizing differences can be a challenge, and we appreciate your flexibility in making it work. If you ever need assistance with measurements in the future, feel free to reach out our team is always happy to help ensure the perfect fit. Thanks again for your continued support, and we look forward to serving you again.

California
1 review
0 helpful votes
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Review process is too long
October 10, 2024

The review process takes far too long. You take 2 to3 days to respond to customer comments.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Gordan,

Thank you for sharing your feedback; we genuinely appreciate the time you've taken. We understand that you're dissatisfied with the back-and-forth communication. This was done to ensure we had your confirmation to create the cover according to your specifications. If you have any further concerns, please feel free to reach out to us.

New York
1 review
0 helpful votes
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Quality covers
October 10, 2024

I had two covers made. Excellent service and quality materials used

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roxanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Very Happy!
October 10, 2024

Really like the hot tub cover... goes on easily and looks great

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisa! We are delighted to hear that you are pleased with our product quality and ease to fit. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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They get a five star rating!
October 10, 2024

The product is quality and they were able to custom fit the cover to my specific sectional. They were also priced reasonably. I even gave covers and all a referral to the company that sold me the sectional, so they could help future customers.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Donna! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Good quality at a good price.
October 10, 2024

I was able to order a custom size with the options I wanted and it didn't break the bank. It was delivered within 10 days from the time I placed the order.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We are delighted to hear that you are pleased with our product quality and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oklahoma
1 review
0 helpful votes
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Quality workmanship
October 10, 2024

From user friendly ordering process to high quality construction i give them 5 stars!

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Corbin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Hampshire
1 review
0 helpful votes
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REVIEW
October 10, 2024

Everything was great, simple to order, and product came as ordered.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lesley! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Alaska
1 review
0 helpful votes
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Tricky corner
October 10, 2024

My cover was tricky because of a cut off corner. That part didn't come out right. The rest of the product was a expected

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, Julia! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.

California
1 review
0 helpful votes
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Very satisfied
October 10, 2024

Excellent experience.
We have been very happy with all the coverts we have purchased from Covers & All.
The covers come just like described and order snd arrive in a timely manner, super quality and colors.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kenya! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Great Service
October 10, 2024

They did a great job, contacted us for additional information, asked us before charging our credit card. We put in our order with pictures and they were very helpful to get the material close to our other cushions. Their material is more durable than what we original purchased. From a distance, you can't tell which cushion was not from the original purchase.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tammy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Perfect product
October 10, 2024

We needed the top to a bike cargo trailer. They made it easy to order this custom product and gave us the opportunity to approve the proof before production. The product they sent was perfect!

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Coreen! Thank you for sharing your experience! We're thrilled to hear that the custom top for your bike cargo trailer was exactly what you needed and that the proof approval process made ordering easy for you. It’s always great to know that our customers are satisfied with both the product and the process. If you need anything else in the future, we’re here to help!

Missouri
1 review
0 helpful votes
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Found their website after my wife searched for days trying to find our odd size cover. Easy to use and we received exactly what we ordered in a timely fashion.

Date of experience: September 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Scott! Thank you for your kind feedback! We’re so glad to hear that you found exactly what you needed on our website for your custom-sized cover. It's great to know that the process was easy for you, and that your order arrived as expected and in a timely manner. We hope the cover meets all your needs, and we look forward to helping you with any future projects!

Ohio
1 review
0 helpful votes
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Very satisfied. These covers look like they'll hold up to th elements for years.

Date of experience: September 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Scott! Thank you for your review! We're glad to hear that you're very satisfied with the quality and fit of your covers. While we aim to provide the best quality at a fair price, we're happy to know that you feel the durability will hold up for years to come. If you ever need assistance with future orders, feel free to reach out!

Florida
1 review
0 helpful votes
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Fits perfectly
October 10, 2024

I bought cushion covers from them in the past and decide to spruce up my patio once again. The covers fit my existing cushions like a glove. I can't be more happier with my purchase.

Date of experience: September 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eric! Thank you for your feedback! We're delighted to hear that your cushion covers fit perfectly and that you're happy with your purchase once again. It's always great to see returning customers, and we're glad we could help spruce up your patio! Please let us know if you need any further assistance. We look forward to serving you again in the future.

Washington
1 review
0 helpful votes
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Great product on fit and price
October 10, 2024

Easy to order and fast shipping made it a dream to work with this company

Date of experience: September 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roddy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!