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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,057
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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North Carolina
1 review
0 helpful votes
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Issues with original car cover
October 17, 2024

Had some issues with the car cover after about 8 months. Contacted company through chat and they were very helpful and very quickly replaced the item. Great customer service.

Date of experience: October 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! Thank you for sharing your experience! We’re sorry to hear about the initial issue with your car cover but are glad that our customer service team was able to resolve it promptly and to your satisfaction. Your positive feedback about our support is truly appreciated. If you need anything further, don't hesitate to reach out. We value your trust and look forward to serving you again!

Texas
1 review
0 helpful votes
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Size not correct
October 17, 2024

Great quality products, only complaint is the tarp I received is 4" short of the dimension I ordered. I will have to "make it work ".

Date of experience: October 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! Thank you for your review and for recognizing the quality of our products. We apologize for the sizing issue with your tarp and understand how frustrating it can be when the dimensions aren’t quite right. If you’d like assistance in addressing this, please don’t hesitate to reach out. We're here to help.

We appreciate your understanding and thank you for your continued trust in Covers & All.

Virginia
1 review
0 helpful votes
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Quality
October 17, 2024

I was expecting something better, but it's what it's
It's not puff enough, when my dogs sleep they can feel the floor. And I got the 4inch thick, it's not thick enough

Date of experience: October 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Patricia! Thank you for sharing your feedback. We are sorry for any inconvenience caused. Our dog bed cushions are all made to a standard thickness of 4 inches, which typically meets the comfort needs of our customers. We’re sorry to hear that it hasn’t been ideal in your case. Your feedback is valuable to us, and we’ll certainly take it into account to enhance our products for a better experience in the future. Feel free to reach out in case of any other concerns or queries.

Virginia
1 review
0 helpful votes
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5 star
October 17, 2024

Nice material...fit perfect with elastic corners...will preserve my massive bar for long time

Date of experience: October 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Coy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Great product
October 17, 2024

Product shipped quickly. Heater cover made very well. Looks and feels durable

Date of experience: October 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Earl! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
2 reviews
0 helpful votes
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Perfect fit with quality material
October 17, 2024

For a custom-made cover, the process was extremely simple and was delivered in a timely manner.

Date of experience: October 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeff! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Georgia
1 review
0 helpful votes
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TV Cover
October 17, 2024

It was a little rocky at first but it got smoother after they took the time to get the order payment figured out.

Date of experience: October 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Travis! We are sorry for any inconvenience that has been caused. We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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I can always count on Covers&All
October 17, 2024

Great quality materials. Well constructed with quality stitching. This is my third order from these guys and they had to do some follow up regarding some of my dimensions for the umbrella Cover for confirmation purposes. I was very impressed.

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lee! Thank you for your fantastic feedback! We're so glad to hear that you can always count on Covers & All for your needs. It’s wonderful to know that you appreciate the quality of our materials and stitching. We take pride in our customer service, and it’s great to hear that our team’s follow-up on your umbrella cover dimensions impressed you. Your satisfaction is our priority, and we're thrilled to have you as a returning customer. We look forward to serving you again in the future!

Arizona
1 review
0 helpful votes
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Great experience!
October 17, 2024

I was impressed with my experience ordering custom cushion covers for my patio furniture. I provided dimensions and photos and I received multiple question from the team to ensure my order was just right. I was impressed with the thoroughness. Overall, the cushion covers turned out perfect! I bought one cushion insert and it should have been much thicker, but otherwise the cover was good. The material is quality and I think they offer a great price point for a custom order. I would order from this company again. Thank you!

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kaylee! Thank you so much for sharing your fantastic experience! We're thrilled to hear that you were impressed with our team’s thoroughness in ensuring your custom cushion covers were just right. It’s great to know that the covers turned out perfect and that you appreciate the quality of the materials and our pricing. We apologize for the issue with the cushion insert thickness, and we appreciate your understanding. Your feedback is invaluable as we strive to improve our products and services. We look forward to serving you again in the future! Thank you for choosing us!

Maine
1 review
0 helpful votes
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Great product
October 17, 2024

Perfect fit, easy to order and great quality. Would highly recommend

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Julia! Thank you for recommending us. We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Quality cover
October 17, 2024

Cover was a bit short but they are in process of fixing it. They have been very diligent to this point

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeff Thank you for your review! We’re glad to hear that you are pleased with the quality of the cover. We apologize for the sizing issue and appreciate your understanding as we work to resolve it. Our team is committed to ensuring your satisfaction, and we’re here to assist you throughout the process. If you have any further questions or concerns, please feel free to reach out. Thank you for your patience, and we look forward to delivering a solution that meets your needs!

California
1 review
0 helpful votes
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Great happy with purchase
October 16, 2024

Easy to specify, came as ordered. Fits perfectly, easy to clean fabric

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kaleb! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

District of Columbia
1 review
0 helpful votes
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What measurements where used?
October 16, 2024

Thought measurements we asked for where in U.S. measurements but what we got is something way too big. Can we return? I don't want this thing.

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, Jesus! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.

West Virginia
0 reviews
0 helpful votes
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I love my covers, they went back and forth multiple times to ensure they were just right!

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roni! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
2 reviews
0 helpful votes
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Air bag
October 16, 2024

Need a pump to inflate, check valve comes out easily so you can't just blow it up

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Washington
0 reviews
0 helpful votes
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Great cover!
October 16, 2024

Order processed quickly. I ordered a cover for a custom made bar and it fit perfectly

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisa! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
0 reviews
0 helpful votes
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Great compamy
October 16, 2024

Company was very flexible and made adjustments to my order as needed. The communication was quick and clear and the covers were made and shipped fast. I'm very happy with the fit and quality of my covers. I'll definitely be recommending Covers & All to others and expect I'll order more covers from them in the future.

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Luke! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our team was able to accommodate your order adjustments smoothly. It's great to know that you're happy with the fit, quality, and speed of your covers. Your recommendation means the world to us, and we look forward to serving you again in the future!

Texas
0 reviews
0 helpful votes
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Perfectly fit my camping cushion!
October 16, 2024

Great custom cover for my loose foldable camping cushion. Along with the added handle, makes it easy to transport.

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Thomas! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
2 reviews
4 helpful votes
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No problem
October 16, 2024

The experience was smooth and uneventful. I would recommend you guys to anyone.

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Myrrick! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
0 reviews
0 helpful votes
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Fire table cover
October 16, 2024

Fast shipping for a custom cover. Looks good.
Only time will tell how long it will last

Date of experience: October 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Merlin! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!