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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Colorado
1 review
0 helpful votes
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Another great cover
November 7, 2024

This is the fourth cover we've purchased and continue to be very pleased with the product. Well made, durable and fit perfectly.

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ann! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Good fit
November 7, 2024

Easy to use this site! My measurements were followed perfectly, I like how it fits and stays without having to secure it.

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Minnesota
1 review
0 helpful votes
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Quality and Fit
November 7, 2024

The quality and fit of the covers were great! Zippers tuck away nicely in the zipper channel.

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sean! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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N/A
November 7, 2024

Very fast and excellent experience overall. Now my jacuzzi has not only the stock cover but the soft top to protect from elements!

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jude! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Helpful and fast turnaround.
November 7, 2024

It was a very good experience once I was able to speak with a customer service person.

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Barbara! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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SUV Cover
November 7, 2024
Updated review

I've ordered numerous times with this company. Never had an issue until this time. They kept moving my date back. Then gave me a delivery date and it showed up 2 days earlier than my ship date. Which could have been bad because we had to sign for it. Luckily it worked out. I haven't taken it out of bag yet to try it but I should. There quality is always good. That part I really like. So I'm assuming this cover will be awesome also

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Mark, we apologize for the inconvenience you experienced. We strive to deliver products on time and provide efficient service to all our customers, so it’s unfortunate that you faced this issue. Your feedback is valuable to us, and we will definitely take it into account to improve the customer experience. We’re also glad to hear that you’re satisfied with the quality of our products!


Bought a cover for our fire pit
September 20, 2024
Previous review

Bought a cover for our fire pit. I loved it because it was thick and a perfect fit

Date of experience: September 10, 2024
Florida
1 review
0 helpful votes
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Work as intended
November 7, 2024

Easy to use website. Now you are wasting my time asking for this information.

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tim! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Hampshire
1 review
0 helpful votes
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Great!
November 7, 2024

The cover arrived quickly and was exactly what we were looking for. Now our puppy has a nice seat in the window to watch the animals outside.

Date of experience: October 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sam! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Custom cover.
November 7, 2024

My wife and I couldn't be more pleased with the quality and fit of this cover.

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Terry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Utah
2 reviews
0 helpful votes
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Great quality
November 7, 2024

This is the second time I got furniture covers from this company. Both covers have been of exceptional quailty.

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bonnie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
2 reviews
5 helpful votes
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Satisfied repeat client
November 7, 2024

Great product...custom finished and fast turnaround. Product is well made and looks great!

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Linda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nevada
1 review
0 helpful votes
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First time customer
November 7, 2024

Site extremely easy to use. Product quality met my expectations. Thank you!

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Beverly! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Michigan
3 reviews
0 helpful votes
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Design Review Process
November 7, 2024
Updated review

Order attempt lockup up on "verifying dimensions" the first time. Went through next time
Since a custom design, I recieved as email with drawing to approve. I was not expecting, so I did not see the dicument right away.

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Monte! Thank you for the rating. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Fire-table Cover
July 31, 2021
Previous review

Good product with a very easy to use ordering interface. Good customer service in an item issue. Resolved the issue quickly and painlessly

Date of experience: July 30, 2021
California
1 review
0 helpful votes
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Couch Cover
November 7, 2024

Appreciate that they caught a couple of errors in my order and helped me correct things to get all the measurements dialed in. Product is durable and fits well.

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Brain, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Arizona
1 review
0 helpful votes
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Protect Outdoor Cushions
November 7, 2024

We are looking forward to trying out these custom covers on our outdoor furniture's cushions.

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bret! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Georgia
1 review
0 helpful votes
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Good experience to date.
November 6, 2024

Will update in a few weeks. Looks like the cover will give good protection to the seat of my couch in spite of terrior. She digs. I ordered 2 knowing that I will have to replace the cover eventually. I was very glad to find a cover of custom size.

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Elizabeth! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Todo muy bien
November 6, 2024

Muy buen producto muchas gracias son las medidas que yo pedí

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Julio! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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I ordered five custom covers for my patio furniture and am very pleased with the quality and delivery. I previously purchased covers from Frontgate and these totally blow those out of the water.

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Colleen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Called
November 6, 2024

I believe I called 3 times and could not get a correct answer to my question! :(

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

We deeply regret the trouble caused to you. Your concern has been escalated to the team. Our team will check and work upon on it.

Nevada
1 review
0 helpful votes
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Great cover
November 6, 2024

Simple and fast ordering experience and it arrived just in time for winter

Date of experience: October 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carol! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!