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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,068
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Florida
1 review
0 helpful votes
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Perfect fit
November 17, 2024

This was my sixth order from Covers & All. Each one was a perfect fit.

Date of experience: November 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Selden! Thank you for your continued support. We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
3 reviews
0 helpful votes
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Customer focused!
November 17, 2024

Reached out to confirm details, informed me of progress every step of the way, and delivered high quality product in a quick fashion.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Matthew! Thank you for your wonderful feedback! We're delighted to know that our customer-focused approach made a positive impact on your experience. Keeping you informed throughout the process and delivering a high-quality product quickly is our priority. We appreciate your business and look forward to serving you again!

Pennsylvania
3 reviews
0 helpful votes
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Quick delivery from china
November 17, 2024

Made in China but fast delivery from fedex helped to overcome this

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We are delighted to hear that you are pleased with your delivery experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Fast and Easy
November 17, 2024

Creating our custom cover was so easy on the app. We will recommend Covers & All to all of our friends and family.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nancy! Thank you for your recommendation. We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Tarp looks great so far.
November 17, 2024

Bought the heavy duty tarp and it is heavy! The quality of the tarp and workmanship appears to be first rate...the seam edge and grommets are substantial and well-attached. Haven't used it yet so I can't say how it holds up but so far it looks great.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Zoe! Thank you for sharing your initial impressions! We're thrilled to hear that you're pleased with the quality and craftsmanship of your heavy-duty tarp. With its robust seams and securely attached grommets, it's designed to handle tough conditions. We look forward to hearing how it performs once you put it to use. Thank you for choosing us for your heavy-duty needs!

Canada
1 review
0 helpful votes
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Great product
November 17, 2024

Needed something very specific for a backyard enclosure, you delivered!

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeff! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great
November 17, 2024

Delivered timely. Met expectations. Material is good quality.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chris! We are delighted to hear that you are pleased with our product quality and delivery time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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Nice product
November 17, 2024

The quality of the material is great. The only reason I deducted a star is because it does not have a storage case/bag.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello! Thank you for your feedback! We're glad to hear that you're happy with the quality of the material. Your suggestion regarding a storage case is noted, as we’re always looking for ways to improve our products. If you need assistance with anything else, feel free to reach out—we're here to help!

California
1 review
0 helpful votes
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Zipper placement
November 17, 2024

The pillows are the back of the chairs. I believe I gave the correct dimensions, but there was no option in the order for zipper placement. So consequently the zipper was not on the long side but sewn in to the short side. So the placement of the zipper is exposed on the side. This also shows the grain of fabric going in the wrong direction. Otherwise it looks beautiful.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Valarie! Thank you for your feedback, and we’re pleased to hear the cover looks beautiful overall! We apologize for any confusion regarding zipper placement options. For future orders, feel free to include specific requests about zipper orientation in the comments section, as we strive to accommodate any preferences to ensure the best fit and appearance. If you’d like us to review the dimensions or placement for this cover, please let us know—we’re here to help!

New York
1 review
0 helpful votes
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Love this vinyl curtain
November 17, 2024

I'm giving this 4 stars because the grommets were 1/2 the size that they were when i ordered the same thing 4 years ago. We had to move all the anchors to line up with the smaller grommets which was A LOT of work. Was not real happy about that, what should have taken us 5 minutes to put up, took over an hour.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tina! Thank you for your review! We're glad to hear you love the vinyl curtain, though we apologize for the inconvenience caused by the change in grommet size. We understand how this unexpected difference would have impacted your setup time, and we’ll make a note of your feedback for future reference. If there’s anything we can do to assist with adjustments, or if you have specific preferences for future orders, please feel free to reach out. Thank you again for your understanding and patience!

California
1 review
0 helpful votes
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Good fit
November 17, 2024

Nice cover. Fits tightly and doesn't flap around in the wind.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Pam! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Happy
November 17, 2024

Used it to cover my indoor puppy pen. My dog learned to climb out. This works very well for the purpose I bought it for

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Bought many covers from them!
November 17, 2024

I have bought 6 covers over the past few years as I replace some competitor cheaper covers. Although a bit more expensive for the premium (vinyl like) cover, they are very robust and I foresee them lasting for quite some time. In addition, the free labeling is fun. :)

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Todd! Thank you for your ongoing loyalty and for sharing your feedback! We're thrilled that our premium covers have met your expectations for durability and longevity. It’s wonderful to hear that you’re enjoying the free labeling feature as well. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Colorado
1 review
0 helpful votes
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Good cover
November 17, 2024

Experience was easy to order. Covers came as described. Look to be holding up well in the first snow

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Allison! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Perfect fit!
November 17, 2024

I ordered replacement covers for my outdoor furniture cushions and they were a perfect fit! The fabric is a bit rough, but it is waterproof and feels durable. I'd order from them again.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eroica! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Post-Order Experience Challenge
November 17, 2024

For the firepit cover I noticed after reviewing the submitted order that I put in grey instead of brown (as I had done for the bar island cover). I used the support tool but never received an acknowledgement, confirmation, or reply. The quality of the products are good, but for the price I would have expected more responsiveness. This will add some hesitation next time I plan to purchase products from your company.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ryan! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. In case you face such issues in the future, please do not hesitate to contact our 24/7 call or chat helplines for quick assistance.

Virginia
1 review
0 helpful votes
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Great value!
November 17, 2024

I was skeptical to order these online but I needed a custom cover so did. And, wow, they are a perfect fit and excellent quality.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Catherine! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Painless
November 17, 2024

Easy to order. This survey is more difficult than ordering the chairs.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ernest! Thank you for your feedback! We're thrilled to hear that the ordering process was smooth and easy. We’ll take your comment about the survey into consideration to make it even more user-friendly. Let us know if you need any further assistance!

Illinois
1 review
0 helpful votes
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Great Quality & Great Value
November 17, 2024

Great experience. I needed custom size covers. Measured, input dimensions, placed my order & they fit great!

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Earl! We are delighted to hear that you are pleased with our product quality and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Mississippi
1 review
0 helpful votes
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Very Happy
November 17, 2024

Very happy with the overall quality and customer service. Very speedy service.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey randy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!