Covers & All USAReviews 25,923

Buyer beware, this company advertises that they "ship within two days" and they "dont have delays due to COVID", however, I placed an order almost a month ago and I still do not have my order. This company is shipping out of India, so their orders can get caught up in customs which will always add delays. How can they advertise no delays?

After reaching out to customer service, they simply relay the tracking number and say "it will be there soon". They did not ship my order until EXACTLY 17 days after I placed the order. Then said the order would be here on June 22nd. Its now June 23rd and still no order. After doing my own tracking, it looks like the order just arrived in the states and is "on hold" in customs in Ohio. I will update this review if I get my order before July...

06/21/20
Not worth the stress!
I ordered 2 custom made items from this company & paid for express delivery. Ordered on 8th April and hadn't received a month later.
Followed up & advised express delivery would be credited.
Finally received goods at the end of May & discovered the products have been made in the wrong colour!
We informed them immediately and also followed up our credit for express delivery. It is now almost a full month after we received the incorrect goods. We have finally received a credit for express delivery - after much hounding, however this company refuses to accept they manufactured our product in the wrong colour. Their website shows a dark grey and we were sent a very light grey / silver. Not what was advertised on their site and not what we ordered.
They have requested several photos, which we obliged every time. They accused us of taking photos in daylight which they claim makes the colour look different. They made even more requests for photos - which clearly show they are the wrong colour, and we obliged again and took these indoors to eliminate the lighting issue. They then requested a video too! Which we supplied. The call centre hung up when we tried to have a conversation about the issue!
This company refuses to acknowledge their fault and are doing their best to frustrate us and hope we go away. We will not!

DO NOT GIVE THESE PEOPLE YOUR MONEY! They are dishonest and dreadful to do business with!

I purchased 4 covers for machinery from this company on May 12,2020. It was accompanied with a discount offered called MAY25 which was 25% off at the time of the purchase. They charged my credit card for the full amount and never applied the offered discount. I contacted them several times to get the discount and they promised to credit it back to my card. THEY NEVER DID. Buy from them if you want the product (it is good), but DO NOT DO IT BECAUSE OF THE DISCOUNT INCENTIVE. IT IS A FRAUDULENT INDUCEMENT. F McMullen, Texas

First, this company represents they are located in and produce their covers in the US. This is not true and so because they start off with such a bold face lie you should be very wary. We looked for reviews and stopped after the first two google listing just to find out those reviews were from their paid page... keep scrolling you'll find the real reviews.

We ordered on May 2nd 2020 when they had a big banner across their page that said their production and delivery was not effected by Covid-19. We ordered 3 products costing a total of $486. Two weeks after the promised delivery date and after many messages we then started getting the often messages for more information of to review our proof for customization. We reject the proof - they changed our logo for some reason! We waited another 2 weeks for a second proof that was exactly the same as the first proof we had rejected. Then a third! At this point we had spent hours in messages and chat and they apparently were not capable of getting the job done. We requested a refund in which they kept just saying we are sorry for the delays... because we actually wanted the covers we settled for a 15% refund promised within 2 weeks and expedited production and delivery (refund never arrived, I'll be placing a charge back with Amex showing them the chat transcript) Items were set to be delivered last week and still have not arrived, there is no tracking and of course they do not respond to email. I would say at this point my belief that their site is a scam site or they have been hit hard by covi-19 and are not willing to admit they are in trouble are fairly confirmed. We don't expect to receive the products we paid for and have decided to pursue it with our credit card. IF you run across Cover & All in your search for product just keep looking and I'd suggest making a call to their customer service prior to ordering to determine if they are actually who they represent they are.

I ordered a custom cover for my outdoor table. They claim the cover is waterproof. It is not. The water went right through the cover and permanently damaged the wood on my outdoor table, imprinting its texture right to the table. I contacted the company and their customer service was worse than the product. The purpose of the cover is to protect the item you're covering, not to damage it. If you want your item damaged, this is the place to shop. The purpose of customer service is to make things right. If you want the middle finger, this is the place to shop.

After reading through a number of the reviews, I realize that I am experiencing the same issues of delivery delays, poor customer service, etc as many have. Interestingly, while many customers cancel the order out of frustration, (that perhaps is the desired end point of the company since few have received their full refund), some customers
Really do ultimately receive the product. Clearly, the legitimacy of this outfit is questionable. In response, I have
Filed a complaint with the Better Business Bureau and anticipate an investigation of Coverandall to result.

Just received a E mail from your feed back review. First and foremost I DID NOT CANCEL MY ORDER! Your employee did with out my consent! After waiting a month for my order your employee stated it would take a another month to get my order. I informed that I am not waiting another month and do not have time to continue this conversation due to having to leave for work and I would call back later. After returning home that day after work and checking my E mails there was one from your company stating that my order was canceled. I again called and stated tat the person I talked to canceled my order without my consent and want my order reinstated. I was told the order will arrive in two weeks. A couple days later I receive another E mail stating my order was canceled and my money refunded. I have never seen such incompetence as shown by your employees. You just lost a customer!

I ordered a custom cover for outdoor furniture.

Their website stated that their supply lines were unaffected by COVID-19, but they have not delivered. They have missed 3 self imposed deadlines to deliver and have asked my for more money (almost double) which I stupidly paid.

I opened a claim via Paypal, they tried to trick me into giving up my rights by accepting a 10% refund. Then they called me and tried to convince me to close the case. I have been completely willing to accept longer lead times but i now believe this a SCAM operation.

I would NEVER recommend this business. Please avoid.

Do not buy from this company... They will not process your order as promised. I placed an order on May 12th for a BBQ cover and was to be delivered June 1st. Order still says processing and will not be ready for at least another 3 weeks because it is sent out to a production house. I have called and got hung up on when asked what are they going to do for me. Went to their text help it took 16 minutes to get a human to help. Results cancelled order. Again do not buy from this company.

I found their website, loved that they seemed to be in the states. I did all the measuring tried to call... long waits and when I was next in line hang up. Ok, I understand with the COVID 19 and all. I finally got to someone in INDIA. I have dealt with people over there but he and I couldn't communicate well at all.He told me that when I placed my order and sent pictures of my built-in grill, someone would call me to discuss my order before they started making my cover. Now Im thinking that if I get someone like this gentleman I would not get the right fitting. I was told that if there was a problem with my cover ( it didn't fit or any other reason) I would have to ship it back to them, not to GA where their main headquarters is but to India, MY DIME. So I will not be ordering from this company. Thank you for reading this.

I ordered a BBQ cover and followed the directions and guidelines as they asked. They also asked me for more measurements to make sure that everything was correct. I gave them exactly what they asked for. I sent them pictures of the BBQ, so they would know what I have. Also, one reason I bought from them, on their website I saw the same BBQ that looked like mine with the grill cover that I needed, it was a great selling point. I received the BBQ cover put it on and it fits like TOTAL CRAP! I called them up and they said to email the issues with pictures, that I did. They wanted more pictures with a tape measure, that I did. They came to the conclusion that I could not follow a simple measuring instruction. Are you kidding me? I have been doing construction work for 30 years, I know how to measure. If you look at the photos you will see there is a huge problem. They made the mistake and they won't admit to it. The only thing they can do is give me 25% off my next order. Are you kidding me? You can't even read the logo. So, I sent them more photos one more time to prove to them they got it wrong. They finally did admit that there was some fault on their part. So now their offer is for me to pay 60% towards a new cover. I am not giving them more money to fix their mistake. You are taking a huge risk to order from this company. I would use their competitor.

This is one of the worst companies I have unfortunately had the privilege of working with and giving my money to. We Placed 2 custom orders for couch covers and understood there would be a delay due to Covid. We received this email from Covers and All on May 8th. Hello Gary
Your bag of joy will be delivered to you for Order Number #COV on the Delivery Date of 14 May 2020, which came and went and NOTHING, no email or call update. When we called to inquire on 4 separate occasions, we were told different stories on the covers being in production or in pre-production and each time they said they would have to call us back, which they did not. Today's Service rep told us one order is in Pre-Production and one in Production and we will get them within 2 weeks. It appears they just lie to customers to get them off the phone and pass it on to the next person who answers. If we could give Zero stars for being unethical we would. Can't imagine the quality could be any good if their customer care, tracking and shipping are so horrendous.

I contacted the company today to confirm that my cover would be delivered as quoted on the 25/5. (Monday). I have been told it will take another 4-5 weeks for the cover to arrive due to social distancing restrictions in the work place. This I can understand but social distancing was already in place when I submitted the order which was on the 3rd May. I was never informed of a delay until I queried my delivery date today. This is so disappointing and unprofessional. I have requested an immediate refund which I have been told has been requested and should reach my account within 7 days'. I will submit another review to state whether I did or did not receive this refund in7 days time. Unfortunately I did not read the reviews for this company which I should have as I would have never placed an order. My advice to anyone reading this is to steer clear. A Briwn

Not customer focused. Ordered a cover for a Fire Pit on April 12th, changed order the next day and was charged $3.97 to make the change. About week later I got an email asking for a picture, which I provided. Was given an May 4th delivery date. Never received the cover, on May 5th i got an email stating they were having shipping problems and my cover will be delivered on May 12th... never got it. On May 13th, i received an email stating that it would be 5 more weeks before deliver, but did date that if i replied to the email, I could cancel the order which i did. I ask for a response that my order was cancelled and a refund made... have not gotten the response. By the way this order was placed through AMAZON. Be careful with what you order form Amazon, but above all don't buy Covers&All products.