Covers & All USAReviews 25,949

We ordered our product on June 17 and promised delivery by July 2. It was then promised the next week saying they were 2 weeks behind. Then it was promised the next week. Then they promised delivery by July 27. It still hasn't arrived. This company makes promises it doesn't intend to keep. I have no faith this company will actually deliver a product because of the amount of lies they spit out. Do not order from this company unless you want your money stolen.

This company is a complete fraud. Today is 7/28/2020. I placed my order on 5/15/2020 for a Customized Grill Cover for my husband for Father's Day. I ordered over a month early even though they are located here in the Atlanta where I live. I didn't want to chance it being late. I got an email on May 18th with an updated shipping date of 6/10/2020. On 5/29/2020 I received another email confirming the 6/10/2020 arrival date. I was excited it would arrive before Father's Day. I didn't receive the product prior to Father's day so I contacted them several times over the next few weeks getting an automated machine message that led to nowhere. I finally got a person the last week of June who assured me that she could see in her computer that the cover was in "printing as we speak" and would be shipped immediately. I got an updated delivery date of 7/17/2020. Well today is 7/28/2020 and I called several times until I got Betsy on the phone. She placed me on hold for a long time and came back to tell me that I would receive my order in the middle of August. That's it. I asked for a refund and she sent me an email saying it would take 3-5 business days to process my refund. I'm not even sure that will happen. If it doesn't I plan to take them to court. I'm done with this scam!

Ordered tuff tarp. It is waterproof and heavy but is very stretchy. Wanted a tight cover but had to adjust the installation to get it to work the way we needed it to. Had called to ask questions. Got one clueless and rude representative and one very nice and helpful representative. Paid extra for expedited shipping yet the order was still over a week late. Website shows location as Lawrenceville, GA but factory and shipping is from India. So, not made in the USA.

I am very happy with the covers I received. It was a difficult design with a couple of unusually shaped pieces of exercise equipment. The time frames represented on the website for design, build and deliver were not accurate as it did take a little longer than expected. Also, most of my interaction was with customer service and designers in India. My covers were shipped from India. That was probably the reason for the delay. I also felt like when I was interacting on the chat line that it was some sort of artificial intelligence that provided canned responses and not actual people. But in the end a received a good product in a reasonable amount of time.

Although we had to wait longer than we'd hoped (due to Covid 19 related production delays), the product arrived and was exactly what we had ordered.
Had a slight problem initially trying to fit it over our round garden table, as it was so stiff and the elastic edge was so strong, it kept slipping off as we were trying to stretch it over the table.
Kind of like trying to fit a small plastic food cover over a bowl that's too big! However, once we got it on and it was in the sun for a while and allowed to 'relax' it was no problem.
I would suggest when it's delivered you take it out of the package and leave it out in the sun to 'relax' for a few hours. Then it fits like a glove. Very pleased with purchase and "YES" I would use and recommend this company again.

Today is August 12,2020; I placed an order for 4 items on May 28th. I am still waiting. The first date that I was given for arrival was July 1,2020; that came and went without any notification from the company. I finally got through to them after being disconnected 3 times and having to get back in queue over and over. Then it was July 9th, nothing, no notification, just nothing from them. I called again and requested an email response to my conversation, which I got, stating that the covers would arrive within 12 days. Well, surprise surprise, it has been over a month, as you can see from the date above. Again I called and got disconnected several times and now the date is August 22. Seeing is believing. I have had to keep my outdoor cushions inside all summer so they don't get water logged from thunderstorms. The gentleman said that the problem is COVID and 50% of their employees are out-I suspect sick because there is work for them! Maybe the products will be great... I can only hope! UPDATE: Today it is August 23,2020, and I am updating this review. Did my covers show up on August 22,2020, as promised ONCE AGAIN. NO THEY DID NOT. Once again I heard nothing from the company and will probably be spending a lot of time on hold and getting disconnected tomorrow-I am waiting for Monday. This is absolutely infuriating. Each time I only get an email after I have bitterly complained in a phone call, and then they send assurances that I will receive delivery on the new date because my order is of the highest priority. NOTHING AND NO COMMUNICATION UNLESS I INITIATE IT. SECOND UPDATE: Low and behold on September 3,2020, my covers showed up via FEDEX. Other than they will be here soon, I never received any tracking information nor an email saying your covers have been delivered. Given all of the above, the product is excellent. They fit like a glove, are very heavy weight and I am extremely pleased with the end product. So, basically, if you want the covers be prepared to wait 3 months for them.

Ordered speaker covers on 9 May 2020. They had a delivery date of 29 May. They did not arrive and no communications from the company. When I finally got a hold of them they said COVID-19 is causing delays and the said the new date would be 15 June. Again a no show, then they said 24 July, no show. And now I can't even get them to answer the phone. They cannot blame COVID-19 on their lack of communications and their lousy customer service.