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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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New York
1 review
0 helpful votes
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Product was short
February 11, 2021

Console cover I ordered was short by 8 inches. Usable and not worth the effort to return but leaves the lower third of the console exposed.
Material and workmanship seem fine but I'll order from someone else next time.

Date of experience: February 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Rick. We are sorry to learn that your Boat Seat Cover did not turn out as expected.

We passionately handcraft hundreds of products each day, closely following the ordered measurements and any instructions provided. Admittedly sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity and when the error is clearly established.

The measurements on your order are:

1. Height 25"
2. Width 25.5"
3. Depth 24"
4. Front Height 9"

If you feel any of the sides is the wrong size, please take a picture of the cover clearly showing the incorrect size with a tape measure and email us at [email protected]. We will gladly replace it in case we have made an error in fabrication.

Texas
1 review
0 helpful votes
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The covers are great!
February 1, 2021

They fit perfectly and for the price they are amazing covers for my furniture! It took a while probably because of the pandemic but I finally received them!

Date of experience: February 1, 2021
Michigan
2 reviews
0 helpful votes
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Great product. Fit perfect.
March 5, 2021

Only problem was delivery. A little slower than expected.

Date of experience: February 1, 2021
Illinois
1 review
0 helpful votes
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Awesome!
February 1, 2021

Took a little longer then expected and were quite expensive. Product seems to be nice though

Date of experience: February 1, 2021
Michigan
1 review
0 helpful votes
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Great fit, quality
February 1, 2021

Very happy with the fit and the quality of our custom covers. Some measurements were not clear, so they contacted us to make sure they were correct. I appreciate them reaching out to ensure the fit would be proper.

Date of experience: February 1, 2021
Connecticut
1 review
0 helpful votes
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Great cover and customer service
March 5, 2021

Covers and All was helpful and very responsive designing our custom grill cover. Their prices are very reasonable.

Date of experience: February 1, 2021
Colorado
1 review
0 helpful votes
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High Quality Covera
February 1, 2021

The process to create the perfect custom covers was straightforward and seamless. The covers arrived in a timely manner and even better than I expected.

Date of experience: February 1, 2021
Montana
1 review
0 helpful votes
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Custom table cover
February 1, 2021

Excellent workmanship. Cover is perfect for our outdoor dining table.

Date of experience: February 1, 2021
Tennessee
1 review
0 helpful votes
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Table Cover
February 1, 2021

Better than expected. It fits perfectly. It is exactly what I needed to protect my patio table.

Date of experience: February 1, 2021
Connecticut
1 review
0 helpful votes
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Great Cover
March 5, 2021

The cover fitted perfectly over the table and chairs, and the quality looks great. It is a far cry form the eyesore makeshift cover I had before. After a snow storm I clean the snow off the top, and a few days later when the weather improves it's just a matter of lifting the cover, and I have a patio set ready for use in minutes.

Date of experience: February 1, 2021
New Jersey
1 review
0 helpful votes
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Firepit cover
February 1, 2021

Fits great very durable. Arrived quickly even though custom

Date of experience: February 1, 2021
North Carolina
1 review
0 helpful votes
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Perfect!
February 1, 2021

Chair covers fit nearly perfectly. Exactly what I wanted.
Unfortunately delivery took a very long time due to COVID-19 and the Christmas rush.
No fault of the Covers and All, of course.

Date of experience: February 1, 2021
Kentucky
1 review
0 helpful votes
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Very poor
February 19, 2021

They did not deliver the order when stated. It was delayed 4 times. Advertisement makes you believe that they are an American co when they are located in India.

Date of experience: February 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Julie. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.

We see from our internal notes that our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

As promised we have refunded the shipping charges as well as 15% of the product cost due to this inconvenience. Thank you for your understanding and willingness to wait. We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments or questions, you are very welcome to write to us at [email protected].

Virginia
1 review
0 helpful votes
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We are so glad we chose this company to customize our covers for our patio furniture. The process to get our measurements right was and intentional effort by this company. Their customer service representative contacted us to update us about all questions they had to clarify our order and details about what clasp we wanted etc. This company does not assume anything and gave us the opportunity to be involved to get exactly what we expected. When we opened our covers we were so impressed by the heavy material and they fit perfectly on our patio furniture. We will order again from this company for anything we need when protecting our outside equipment, furniture, grill etc.

Date of experience: February 1, 2021
Michigan
1 review
0 helpful votes
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Custom covers for fire pit
February 1, 2021

I purchased custom covers for an outdoor propane fire pit. Ordering was very easy. Lots of fabrics to choose from. Fast delivery (considering COVID and all). The covers seem well made and sturdy, and they fit perfectly. I definitely recommend!

Date of experience: February 1, 2021
Tennessee
1 review
0 helpful votes
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Fits great
February 1, 2021

Looks great, fits great.
You might change some of the wording used when notifying of shipping status.

Date of experience: February 1, 2021
Georgia
1 review
0 helpful votes
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Excellent service
February 1, 2021

Hubby ordered covers with my log on. Since I didn't know anything about order, I emailed to cancel. Then hubby told me he had placed order. I emailed company and they reinstated. Could have been a mess but wasn't. Excellent response from company and product delivered as order originally stated.

Date of experience: February 1, 2021
Georgia
1 review
0 helpful votes
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Outdoor daybed cover
February 1, 2021

Perfection- great fabric and excellent fit. The zipper is heavy duty, too.

Date of experience: February 1, 2021
Colorado
1 review
0 helpful votes
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Excellent cover
February 1, 2021

The process was a little slow but this ensured that the product fit perfectly and it did. Very solid and sturdy cover

Date of experience: February 1, 2021
Canada
1 review
0 helpful votes
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Great Canvas
February 1, 2021

Great products, great quality et good customer service!

Date of experience: February 1, 2021