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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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After waiting way longer my order more than 7 weeks, my order arrived dirty of foot prints all over which means i don't know exactly in which country have made that plastic but it was really dirty and marked, we had to stay one full day to clean it up... I'm not so happy about that especially during Covid bacterials time...
Communication was excellent. A delivery date was forecasted immediately upon placing the order (a custom order) and the delivery date was 100% accurate. Quality of materials and workmanship was beyond my expectations. I'm now looking around for more items which might be worth covering so I can enjoy this process again!
Great service and product quality! Would use your company again.
Excellent service and product is awesome! Fits perfectly and high quality material.
Started with one cover, ended up getting covers for all my patio furniture, then had covers made for dog kennel for the winter. Was using a blue tarp for the woodshed, now it actually looks NICE all year.
It's not cheap and was a long wait to receive the cover, but it is made well and does fit my bbq. The website and is helpful and the customer service is good.
The product is excellent. The help along the way of measuring and selection of covers and colors were spot on.
I ordered custom chair protectors and sent pictures and measurements specifically so the chairs could be used during COVID. These covers were made as if the chair would be stored. I Called Customer service and they sent an email link to which I emailed the Feedback team. I received an auto response but heard nothing since November. I must say that the covers are good quality otherwise but they are completely unusable.
Hello Willia. We are sorry to learn that your covers did not turn out as expected.
However, we have worked hard to make the order process as transparent as possible. The product page does mention that these are protective covers. We have also provided several example pictures to show the type of cover we fabricate.
Additionally, we handcraft each cover by closely following the measurements and any instructions you provide us with your order. There are no notes on your order to indicate any special COVID-19 requirements.
Per our records, your complaint email was received on 7 December and our Quality team did respond on 10 December explaining that we do not accept returns in the absence of any error from our side. If you have additional comments or questions, you are very welcome to write to us at [email protected].
Bought outdoor furniture from Wayfair and when 3 covers were wrong, they sent us to your company for replacements. When they arrived, the fabric was wrong and the size was too big. I sent pictures and asked about returning them and was told there are no returns. I now have 3 covers that will not work with our new furniture.
Hello Nancy. We are sorry to learn that your cushion covers did not turn out as expected. From your emails we understand that you were expecting a replacement for Wayfair covers in the same fabric and style.
However, we have worked hard to make the order process as transparent as possible. The material used is clearly defined on the product page along with example pictures of the cover style. We also offer a free swatch kit that has a sample each of every material we offer: https://www.coversandall.com/swatch-kit.html
Additionally, we handcraft each cover by closely following the measurements and any instructions you provide us with your order. There are no notes on your order to indicate any special requirements. Unfortunately, none of the pictures you shared demonstrate incorrect measurements on the covers. Since each cover is custom made to your specifications, we are unable to accept returns in the absence of any error from our side. If you have additional comments or questions, you are very welcome to write to us at [email protected].
I requested a change of shipping address when it was determined my order would not arrive for Christmas. I got a confirmaton that the change was made well before the ship date. It ended up being delivered to the billing address. I called and they gave me a 15% credit that only came to $23 and it cost me $35 to ship it to the correct address.
The product is good, the fit is good.
Hello Vicki. Please accept our sincere apologies for the oversight. Due to an error our support associate failed to update the shipping address on the system though you did notify us well before it was dispatched.
While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
Our records indicate that the 15% refund on the product cost was processed after receiving your approval for the same.
We trust you are happy with your custom L Shape Sofa Cover and hope to have another opportunity to work with you soon. Thank you for choosing Coversandall.
I checked my order's measurements at least 5 times before I paced the order. In addition, I followed their written instructions on the website, I took some time for it to arrive but now my water softener outside the house is protected from the UV rays. Love it!
The cover I ordered was to be 1 foot high 9 feet wide, with grommets in all four corners. Another words a flat sheet 1' x 9'.
That that is not a typical cover, matter of fact it's not a cover at all.
When I received it it was exactly what I ordered.
The people I dealt with were very concerned with the design and completion of my covers. I was pleasantly surprised. The covers were better than I had hoped. If you want a good quality cover don't hesitate going here, you won't regret it.
I am happy to see the quality and fit of our new grill cover. Thank you!
The experience was easy and quick. The custom cover is well made and fits my cushion perfectly!
This was the easiest custom order I have ever done. The covers for my outdoor living space fit perfectly. I couldn't be happier.
Excellent. Quick delivery. Sent exactly the size I ordered.
Really nice, efficient service and delivery of perfect product. Looks great!
It fit perfectly and was delivered on time. I measured my fire pit on my new patio and wanted a cover before the snow came. It came the day before snow arrived.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Filippo. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks. Thank you for your patience and willingness to wait.
We also apologize in case there were any marks left over from the work area. We will share this feedback with the team. Meanwhile, the product is made of plastic and you can wipe it off with a soapy cloth. If you need further assistance, please feel welcome to write to us at [email protected]